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Outstanding Customer Support
What do you like best about the product?
Although there are many great things about my experience with Drata (anywhere from the intuitively understood features to seamless external audit), I would like to highlight the outstanding customer support. Customer support from a dedicated Customer Success Manager to online live chat. I want to say "Big thank you!" to Martin Meyer and Lizzie Higgins - the Customer Success Managers assigned to our company! Great job!
What do you dislike about the product?
Honestly, I can't find anything that I would dislike about Drata.
What problems is the product solving and how is that benefiting you?
Drata helps us maintain ISO 27001 and SOC2 certifications. It saves a lot of time and enables us to be more productive.
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Drata made our ISO27001 and SOC2 audits a breeze!
What do you like best about the product?
I recently used Drata for my company's ISO27001 and SOC2 audits, and I couldn't be more impressed with their service. From start to finish, Drata provided everything we needed to complete our audits quickly and efficiently.
One of the things I loved about Drata was their point of contact, who I spoke with every 2 weeks. They were incredibly helpful and always available to answer any questions I had. This made the whole process much easier and less stressful for me and my team.
Another great feature of Drata is their Intercom. With this tool, I was able to ask all my compliance questions and get quick, helpful responses from their team. This saved us a lot of time and made it easy to stay on track with our audits.
Overall, I highly recommend Drata to anyone looking for a compliance solution. Their team is knowledgeable, helpful, and always available to answer any questions you may have. Thanks to Drata, our audits were a breeze!
One of the things I loved about Drata was their point of contact, who I spoke with every 2 weeks. They were incredibly helpful and always available to answer any questions I had. This made the whole process much easier and less stressful for me and my team.
Another great feature of Drata is their Intercom. With this tool, I was able to ask all my compliance questions and get quick, helpful responses from their team. This saved us a lot of time and made it easy to stay on track with our audits.
Overall, I highly recommend Drata to anyone looking for a compliance solution. Their team is knowledgeable, helpful, and always available to answer any questions you may have. Thanks to Drata, our audits were a breeze!
What do you dislike about the product?
While I had an overall positive experience with Drata, there were a couple of areas that could use improvement. At times, the platform felt a bit slow, especially when editing the ISMS for ISO 27001. However, this was a minor issue that didn't significantly impact our audits. Additionally, waiting for some synchronizations to happen, such as with Certn, could be a bit annoying. However, the fact that Drata synchronizes with multiple tools and services is impressive, and the wait time was understandable given the nature of the process. Overall, these were minor inconveniences that were outweighed by the benefits of using Drata for our compliance needs.
What problems is the product solving and how is that benefiting you?
Drata is a powerful platform that solves a number of problems related to compliance and audits. With Drata, you no longer have to worry about keeping track of compliance requirements or spending countless hours preparing for audits. Drata automates many of these processes, making it easy for you to stay on top of your compliance obligations. Additionally, Drata provides access to a team of experts who can answer any questions you may have and provide guidance throughout the compliance process. The platform is user-friendly and offers features such as Intercom that make it easy to get the help you need. Overall, Drata saves you time and reduces the stress associated with compliance and audits, allowing you to focus on growing your business.
Drata's Trust Center makes compliance processes so much easier
What do you like best about the product?
The Trust Center is a game changer for automating the signing of NDAs, document requests, and providing confidence to prospects. It's saved us many hours of manual work already.
What do you dislike about the product?
Nothing major so far, but the Trust Center is a new product so we're looking forward to more customization options, which they are already working on
What problems is the product solving and how is that benefiting you?
Provides a great interface to showcase prospects our security certifications and makes it easy for them to request documents without manual email back and forths
Excellent experience with Drata
What do you like best about the product?
I'm a vCISO and work with customers on building their security programs and preparing for an audit. Drata has been amazing in preparing my customer for SOC2. It's amazing in that 85% of the evidence is automatically gathered and tested every 24 hours. No more screenshots and manual gathering of evidence. The best part is knowing the control is actually being enforced on a daily basis. Ali McCormick our Drata Customer Success Manager has been great in helping us use Drata and meet the customer's accelerated SOC2 timeline.
What do you dislike about the product?
I wish the Risk Assessment and Remediation Plan were more automated. Having to map the Remediation to the control manually was disappointing. The SOC2 system description isn't automated.
What problems is the product solving and how is that benefiting you?
85% automation of gathering the evidence and preparation for SOC2. Pulling everything about SOC2 into one place. Being able to assign controls to specific owners who can then manage the control and receive alerts when it's out of compliance, Easily maintaining daily compliance is critical to lowering a company's risk.
Drata to the rescue
What do you like best about the product?
Easy to use, clear interface, great access to support teams and most importantly, it works !
Sam Livingston was very helpful and diligent whenever we had any questions.
Sam Livingston was very helpful and diligent whenever we had any questions.
What do you dislike about the product?
Some controls are not 100% operational with a MS Azure connection.
What problems is the product solving and how is that benefiting you?
Drata is helping us keep an eye on our level compliance with ISO 27001 framework.
Exceptional Experience with Drata and Their Stellar Team
What do you like best about the product?
What I like best about Drata is the combination of its powerful, user-friendly platform and their exceptional customer support. The platform offers a comprehensive suite of features that streamline the entire compliance process, from automating time-consuming tasks to providing a clear, real-time overview of our compliance status. This has enabled us to focus on more strategic aspects of our business and risk manageement while trusting that our compliance needs are managed effectively.
In addition to the platform's capabilities, Drata's customer support is truly outstanding. Their team is knowledgeable, responsive, and genuinely invested in our success. Whenever we have questions or need guidance, they are eager to help and ensure we have the necessary resources to address our concerns. This level of support, paired with their compliance expertise, has made our experience with Drata incredibly positive and enjoyable.
In addition to the platform's capabilities, Drata's customer support is truly outstanding. Their team is knowledgeable, responsive, and genuinely invested in our success. Whenever we have questions or need guidance, they are eager to help and ensure we have the necessary resources to address our concerns. This level of support, paired with their compliance expertise, has made our experience with Drata incredibly positive and enjoyable.
What do you dislike about the product?
While my overall experience with Drata has been highly positive, there is always room for improvement. One area that could be enhanced is the platform's policy management capabilities. Providing more advanced features for customising and updating policies would be a valuable addition to the platform. However, I must emphasise that this is a minor drawback in an otherwise outstanding solution, and I remain confident that Drata will continue to refine its platform to better serve their clients.
What problems is the product solving and how is that benefiting you?
Drata effectively tackles compliance management challenges, offering substantial benefits to our organisation:
Streamlining Processes: Automating tasks like evidence collection and risk assessment saves time and resources, enabling strategic focus.
Real-Time Insights: The dashboard provides instant compliance status, allowing prompt identification and resolution of issues and reducing non-compliance risks.
Simplifying Audits: Centralized documentation organisation facilitates smoother audit preparation and increased success rates.
Drata has improved our organisation's efficiency, reduced risk, and allowed us to focus on our core business operations. The platform's features have significantly enhanced our compliance management process, proving to be valuable solution to our organisation.
Streamlining Processes: Automating tasks like evidence collection and risk assessment saves time and resources, enabling strategic focus.
Real-Time Insights: The dashboard provides instant compliance status, allowing prompt identification and resolution of issues and reducing non-compliance risks.
Simplifying Audits: Centralized documentation organisation facilitates smoother audit preparation and increased success rates.
Drata has improved our organisation's efficiency, reduced risk, and allowed us to focus on our core business operations. The platform's features have significantly enhanced our compliance management process, proving to be valuable solution to our organisation.
Intuitive and easy to navigate.
What do you like best about the product?
User interface; ease of use; great client support.
What do you dislike about the product?
Nothing comes to mind during the implementation phase.
What problems is the product solving and how is that benefiting you?
Fulfilling need to have an easy to use tool to manage our compliance requirements.
3 Months to a clean SOC 2 Type 1 Report
What do you like best about the product?
Drata made it very easy for us to begin our SOC 2 journey. I compared three other platforms before selecting this one. The controls and alerts made it simple to distribute updated policies to our workforce and ensure everyone stays on top of their compliance and security responsibilities. The integrations with various services helped us uncover and quickly address some minor configuration issues.
Our Customer Success Manager, Jordan, was an immense help and an excellent guide. As were the collection of agents available through live chat. Many questions about policy updates were addressed within minutes and helped us move quickly through our checklists. It was nerve-wracking to start the audit process, but we were confident we were ready based on our dashboard readings. Receiving that clean report after three months (plus a week) was well worth all the effort. We're already scheduling our SOC 2 Type 2 audit later this year.
Our Customer Success Manager, Jordan, was an immense help and an excellent guide. As were the collection of agents available through live chat. Many questions about policy updates were addressed within minutes and helped us move quickly through our checklists. It was nerve-wracking to start the audit process, but we were confident we were ready based on our dashboard readings. Receiving that clean report after three months (plus a week) was well worth all the effort. We're already scheduling our SOC 2 Type 2 audit later this year.
What do you dislike about the product?
The Risk Assessment section needs some work. Six sets of questions (Tec, Legal, HR, Info Sec, Finance, and Sales) can only be answered by going through them one question at a time. It's a dynamic series of forms, but the navigation often made it difficult to revisit a previous question. We often would have multiple people trying to navigate the same topic, causing some loss of answers. There should be a way to download all the questions, including the branching options, so we can collaborate on our responses before completing each topic. I just copied the questions to a document to review my answers over time.
What problems is the product solving and how is that benefiting you?
Several potential clients have asked about our SOC 2 status. They can't move forward with us while that status is unknown. For one, we had a tight deadline we wanted to achieve, and while it was possible, we weren't so sure it was probable.
Seamless and Simple
What do you like best about the product?
Drata is easy to use, intuitive, and makes the implementation and adherence to compliance simple and approachable. Drata gives you visibility into your compliance posture, tools to remediate failures, explanations, definitions, and examples for every control within the framework. Getting to a stable and confident position regarding your compliance posture is simple and intuitive.
What do you dislike about the product?
I have not run into any issues in my current implementation. I'm sure there will be more as we expand our frameworks, but in our current state, the solution is flawless.
What problems is the product solving and how is that benefiting you?
SOC2 and PCI DSS compliance is not trivial. Drata has minimized our barrier to validation and provided tools and resources for enhancing our current position as an organization.
Good Product, Great People!
What do you like best about the product?
The things I appreciated the most about Drata were the onboarding/get-started list of activities and the live support chat with experts! Top of the list is their excellent onboarding team.
What do you dislike about the product?
Compliance is a complex subject, and it can be difficult to understand how the different controls and requirements interact and affect each other. A little more linking and interaction between controls/requirements and their definitions would go a long way to help understanding when first configuring Drata.
What problems is the product solving and how is that benefiting you?
Drata helped us solve our need to quickly and efficiently move toward our SOC2, type 2 compliance. The platform gave us a measuring stick for success, and Drata was able to refer us to an auditor familiar with their product to make the audit process straightforward.
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