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Easy automation for your Certification needs.
What do you like best about the product?
It is automated platform that now includes SafeBase and the Compliance Accelerator.
What do you dislike about the product?
Little hard to navigate in the beginning but it becomes easy to operate afterwards.
What problems is the product solving and how is that benefiting you?
Automation in Certification preparation by implementing controls and internal Auditing.
ChatBot to Live Support Person
What do you like best about the product?
Its really prescriptive, easy to follow. The Quick Start feature really gets you down the path without having to create your own detailed plan. Its intuitive - requires very little training and easy to pick up where you left off, even after a long time away. I also have also had some really great experiences with live customer support. Terrious did a great job of addressing my issue today, allowing me to keep to scheduled tasking for this week. Also Kelsey was super attentive while we were getting started.
What do you dislike about the product?
I have not been deep enough in the product as of yet. The only thing I can say is as we are getting into policies, it would be great if you could differentiate between technical policy setup vs policy documentation, and have templates for the policy documentation we need to create.
What problems is the product solving and how is that benefiting you?
ISO 27001 compliance
Great product
What do you like best about the product?
Sales was straight forward to deal with, support was good, product is intuitive and easy to use, pricing was aggressive
What do you dislike about the product?
the one drawback to implementation was some of their support wants you to upload a video to troubleshoot where i prefer to troubleshoot on my own or live troubleshoot
one of their engineers was kind enough to provide data and resolve the issue
one of their engineers was kind enough to provide data and resolve the issue
What problems is the product solving and how is that benefiting you?
we are using their software for compliance
A great compliance tool with real online support people
What do you like best about the product?
Automations to connect to internal systems and integrations to auditors workflows.
The online chat to support people in my time zone is good.
The online chat to support people in my time zone is good.
What do you dislike about the product?
It's a growing company and therefore they are rapidly changing. This can create some small bugs from time to time.
Popularity of software can create overload with support resources in non US timezones.
Popularity of software can create overload with support resources in non US timezones.
What problems is the product solving and how is that benefiting you?
Ensures our processes that are compliant are automatically submitted to auditors, saving time and reducing manual work.
Ensures that our auditors also use Drata to reduce rework.
Ensures that our auditors also use Drata to reduce rework.
Support was very Helpfyul
What do you like best about the product?
The ability to connection with enterprise applications.
What do you dislike about the product?
Some of the documentation seems to need updating.
What problems is the product solving and how is that benefiting you?
Making user access reviews easier.
Makes Compliance easy
What do you like best about the product?
New interface is easy to use and accelerates the compliance journey greatly. customer Support is there and provides expert compliance knowledge for many frameworks.
What do you dislike about the product?
There are frequent updates so takes some time to know where things are. More integrations planned, but not yet supported.
What problems is the product solving and how is that benefiting you?
Fast and painless SOC2 Compliance.
Easy to use, constantly improving, and easy to understand GRC platform
What do you like best about the product?
It's constantly improving - the changes in the little time we have been using the platform has been enormous.
Customer Support and compliance team are also top notch - they've never not been able to help.
The amount of integrations are staggering, and they all work pretty well in my experience. We've rarely had any issues in that area.
Customer Support and compliance team are also top notch - they've never not been able to help.
The amount of integrations are staggering, and they all work pretty well in my experience. We've rarely had any issues in that area.
What do you dislike about the product?
Some omissions in features that would truly make it an 'all-in-on' GRC tool - such as a NC register - sometimes hold it pack a little.
What problems is the product solving and how is that benefiting you?
Implementing different security frameworks, and hand holding along the way
A good Compliance Automation Product
What do you like best about the product?
It is a good compliance automation tool that simplifies working with frameworks like SOC 2, ISO 27001, HIPAA, GDPR and many more. It has great integration capabilities, easy to use and have great customer support.
What do you dislike about the product?
Some of the features are paid even if you have a subscription like access reviews.
What problems is the product solving and how is that benefiting you?
Managing all the compliance activities under one umbrella and giving visibility and ease of managing.
Professional and prompt
What do you like best about the product?
How quick they are to get back to my issue and solve it.
What do you dislike about the product?
Not much to complain about. A different agent got back to me then the original but it's no big deal
What problems is the product solving and how is that benefiting you?
Our need for a compliancy platform
Customer Support
What do you like best about the product?
Whenever I had to contact customer support, the issue was handled promptly. The support team is helpful and communicates clearly, keeping you informed of any delays, recommended steps to resolve the issue.
What do you dislike about the product?
I have not come across any downsides using drata.
What problems is the product solving and how is that benefiting you?
Helping us towards SOC type 2 compliance.
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