External reviews
1,094 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Helpful customer support when facing issues
What do you like best about the product?
The monitoring is great when it works, we can track multiple elements of our infrastructure automatically. Customer support were quick to respond when having issues and provided an acceptable workaround. Generally its easy to use.
What do you dislike about the product?
The platform is sometimes buggy and causes false alarms, this isn't ideal when we rely on it for checking our conformity to our ISO certifications. However as mentioned customer support were quick to provide workarounds and take feedback on the issues.
What problems is the product solving and how is that benefiting you?
Drata is helping us monitor our infrastructure against our security policies, as well as track the policies themselves to know when they are up for renewal/review.
Good
What do you like best about the product?
It separates out the different sections clearly, and has a decent amount of integration options. Customer support is also great.
What do you dislike about the product?
Some confusion around the device agent vs. MDM reporting. Would be better if both could run in tandem and intelligently parse the device posture.
What problems is the product solving and how is that benefiting you?
Compliance tracking across the board
Drata Experience
What do you like best about the product?
User Friendly, Controls well defined, and great application for tracking your compliance posture.
What do you dislike about the product?
Support channels lack of time response, i belive they can improve there.
What problems is the product solving and how is that benefiting you?
Drata is solving manual tasks by automating compliance controls.
Drata is user friendly with great customer service!!!
What do you like best about the product?
I love that Drata syncs well with our workspace, most users dont even know Drata exists past their onboarding process. It doesn't slow down your computer even though it runs in the background. No need to spend hours implementing it, once its connected to your workspace all your users will automatically be connected!!!
Best part of all - their customer service runs round the clock, shout out to Terrious!!!!
Best part of all - their customer service runs round the clock, shout out to Terrious!!!!
What do you dislike about the product?
TBH, I sometimes have trouble reopening old chats that I by mistake closed...
What problems is the product solving and how is that benefiting you?
We need a reliable and trust worthy platform to get Soc and HIPAA compliance
Great compliance tool, although a little pricey
What do you like best about the product?
Drata has streamlined our security complance journey and made it easy to understand where our gaps are.
What do you dislike about the product?
The main downside for us as been the cost involved, additionally, there is limited support during our business hours as Drata are US based and we're in Australia, so things happen a little slowly.
What problems is the product solving and how is that benefiting you?
Drata and the connections to our services allow for a large amount of automation and gap anaysis, this has saved us a lot of time and manual checks.
Made our ISO certification much easier
What do you like best about the product?
- Predefined policy templates for ISO
- Drata Agent for automatical compliance checks
- Automated monitoring for controls
- Special access for Auditors makes certification much easier
- Integration with many tools (Atlassia, AWS, Azure, etc)
- Customer support answer quite fast
- Drata Agent for automatical compliance checks
- Automated monitoring for controls
- Special access for Auditors makes certification much easier
- Integration with many tools (Atlassia, AWS, Azure, etc)
- Customer support answer quite fast
What do you dislike about the product?
- No open info about prices
- Additional features are quite expensive
- Additional features are quite expensive
What problems is the product solving and how is that benefiting you?
Drata provides structured approach to keep all necessary documents, policies and controls for ISO 27001 in one place.
Seamless Compliance Management with Exceptional Support
What do you like best about the product?
We’ve been impressed by how intuitive and user-friendly Drata’s platform is. The onboarding process has been a breeze, and the step-by-step guidance helped us quickly set up compliance controls without feeling overwhelmed. The integrations with our existing tools (like AWS, Google Workspace, and Slack) were straightforward, and being able to continuously monitor our compliance status in real time has made our lives much easier.
Another standout has been their customer support. We recently set up a custom domain for our Public Trust page, and Drata’s team (specifically Christobal) was very responsive and knowledgeable, helping us troubleshoot DNS records in real time. Their attention to detail and willingness to go the extra mile made the entire process stress-free.
Another standout has been their customer support. We recently set up a custom domain for our Public Trust page, and Drata’s team (specifically Christobal) was very responsive and knowledgeable, helping us troubleshoot DNS records in real time. Their attention to detail and willingness to go the extra mile made the entire process stress-free.
What do you dislike about the product?
While Drata’s feature set is robust, there is a slight learning curve when it comes to fully leveraging all of its advanced features. Also, one specific area for improvement is the Trust Center requests workflow. We’d love to see tighter integration with tools like Slack—for instance, automatic notifications or messaging capabilities for incoming Trust Center requests so our team can respond quickly without leaving our primary communication tool.
What problems is the product solving and how is that benefiting you?
Drata is helping us centralize and streamline our compliance processes across multiple frameworks—including CCPA, GDPR, and SOC 2—so we no longer have to juggle multiple, disjointed tools or spreadsheets. By automating evidence collection and providing real-time monitoring of our controls, Drata saves us significant time and resources while ensuring we remain audit-ready. This unified approach not only reduces our operational overhead but also boosts trust with customers who need transparency into our compliance posture.
A complete product offering more tools and features tailored for a GRC program.
What do you like best about the product?
Customer support and seamless integration across all app components, offering plenty of useful features for us.
What do you dislike about the product?
The UI isn’t intuitive and needs updates to make it more engaging.
What problems is the product solving and how is that benefiting you?
GRC, SOC 2, Vendor Managaement, Risk Management and more
Beautifully simple and effective for reporting.
What do you like best about the product?
The ease of find the information I need that the agent gathers. Drata made very donting task of a SOC2 audit and made gathering and reporting on each of the measures extremely managebale.
What do you dislike about the product?
Some of the documentation could be clearer when explain or breakdown what is needed to meet the requirements.
What problems is the product solving and how is that benefiting you?
Reporting. Drata helps to gather device information, make sure usrs are accepting policies, helps to audit internal devices and make sure usrs are accurately assigned and addressed.
Great product, Even Better Team
What do you like best about the product?
The automation, so nice to be able to keep track of all evidence within one platform and be able to assign owners, set expiration dates and integrate with a multitude of our internal tools. The support staff is even better, always willing to answer questions and answering back within 4 hours.
What do you dislike about the product?
I wish it had more customization with the monitors it does have as not all organizations have the same configurations and it would be easier to create the connections yourself with the tools within our cloud based host.
What problems is the product solving and how is that benefiting you?
Drata streamlines our compliance process by automating the collection and organization of evidence required for SOC 2 Type II and HIPAA audits, saving us significant time and resources.
It enhances our ability to monitor and maintain continuous compliance, reducing the risk of errors or missed requirements.
With Drata, we have improved transparency and efficiency in demonstrating compliance to auditors and stakeholders, enabling us to focus on core business operations.
It enhances our ability to monitor and maintain continuous compliance, reducing the risk of errors or missed requirements.
With Drata, we have improved transparency and efficiency in demonstrating compliance to auditors and stakeholders, enabling us to focus on core business operations.
showing 51 - 60