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Wonderful Product and Amazing Staff
What do you like best about the product?
Drata's easy to use interface makes it easy to understand your audit readiness at all levels. Automated evidence collection though simple to implement connections to third-party systems is made easy, and integration with ticketing and messaging apps means that operationalizing your data is automatic. Drata staff is responsive Drata takes you from managing the processes of preparing for an audit to focusing on what really matters.
What do you dislike about the product?
Set up will require a full review of your control to requirement mapping, an investment in resources for complex environments.
What problems is the product solving and how is that benefiting you?
Drata allows us to prepare for multiple assessments simultaneously, through cross mapping and resuse of evidence.
Josie Beaudoin, Solution Architect - Integration Support
What do you like best about the product?
Drata makes a very complex process as simple as possible to understand and manage.
What do you dislike about the product?
It's more the nature of the compliance efforts themselves, rather than the product. There are many challenges that the product makes much easier than they could be.
What problems is the product solving and how is that benefiting you?
SOC2 Compliance Endeavors
Nice user interface, extensive GRC automation features, responsive support team
What do you like best about the product?
Easy to use and was implemented smoothly across my organisation. Customer support is very responsive. I use it daily in my work as a GRC analyst due to its control monitoring features. It integrates well with my organisation's instance of Intune, Entra ID, and Azure, making control testing and monitoring a breeze.
What do you dislike about the product?
Still lacking some basic features which I have submitted feature requests for.
What problems is the product solving and how is that benefiting you?
Drata is helping my organisation attain ISO27001 certification faster by automating our evidence collection and streamlining our continuous control monitoring.
Excellent security risk and compliance management platform
What do you like best about the product?
This platform saves a GRC leader tons of time but mapping all the important frameworks, controls, tests (even automates many of them). I would never go back to driving a GRC program without this tool.
What do you dislike about the product?
Some of the user interfaces can be a little confusing at times. Good news is Drata has terrific 24/7 support with real, expert people who are always ready and able to help.
What problems is the product solving and how is that benefiting you?
Drata hels me manage our company's security risk and compliance program.
Drata platform has really streamlined our compliance processes
What do you like best about the product?
I’ve been super impressed with Drata! As an early stage start-up oursleves, resources are limited and the Drata platform has really streamlined our compliance processes, especially with SOC 2. The automation features are a game-changer, making tasks like evidence collection and policy management so much easier and less time-consuming. Drata integrates seamlessly with our existing tools, which has saved us a ton of manual work. Plus, their customer support is fantastic—responsive, knowledgeable, and always ready to help. Our customer service manager, Jessica, has been a huge help and is always willing to goes the extra mile. Overall, Drata has made our compliance journey smoother and way more efficient.
What do you dislike about the product?
One area for improvement with Drata is the policy editor. During our annual policy review, we found the process a bit clunky because the executive who approves the policies isn’t the same person who loads them for review. It would be great to have a feature that allows us to make policy updates without affecting the SLA until the designated approver signs off. This would streamline the workflow and avoid any unintended impacts while policies are under review. Overall, it’s a small issue, but addressing it could really enhance the platform’s functionality for our team.
What problems is the product solving and how is that benefiting you?
Drata addresses several problems for us:
1. Reduces the amount of manual compliance processes we need to do with evidence collection and being able to set reminders of when evidence needs to be updated to automated control monitoring, which has been saved us time on needing to manually monitor/check controls.
2. The pre-mapped controlsl for the various frameworks that we use has also provided a huge benefit in allowing us to setup our compliance program and also helps us with our annual SOC2 audit.
3. Their knowledge base and compliance experts have been instrmential in addressing our very specific questions / needs.
4. Their customer success / support team is phenomenal. Our customer success account manager, Jessica, is very repsonisve and solution oriented. It is a huge help for a company of our size and scale.
1. Reduces the amount of manual compliance processes we need to do with evidence collection and being able to set reminders of when evidence needs to be updated to automated control monitoring, which has been saved us time on needing to manually monitor/check controls.
2. The pre-mapped controlsl for the various frameworks that we use has also provided a huge benefit in allowing us to setup our compliance program and also helps us with our annual SOC2 audit.
3. Their knowledge base and compliance experts have been instrmential in addressing our very specific questions / needs.
4. Their customer success / support team is phenomenal. Our customer success account manager, Jessica, is very repsonisve and solution oriented. It is a huge help for a company of our size and scale.
Amazing support team and product
What do you like best about the product?
Tech support team is amazing, they follow-up and give resolutions, they go an extra mile to make it easy for us, tools is also very good, overall i am a happy user. Its super easy to implement, their support members are available 24/7, its already very well integrated, and too easy to do it myself.
What do you dislike about the product?
so far nothing, i realy need to think and put something here, may be an example could have been better to help me- link evidence which is failing in monitoring environment, that could have been better.
What problems is the product solving and how is that benefiting you?
Achieving faster compliance means that nearly 50-60% of the work is reduced, and it's altogether 3-4 months of hard and trying work that's completed. Drata allows collaboration and automation to make things easy for everyone.
Drata provided the structure to achieve SOC 2 compliance
What do you like best about the product?
Great support from the Customer Success Manager and team
Strong framework to corral the prep for SOC 2 (and other standards)
Well configured to manage over the long haul - for annual audits and regular re-approvals of controls and policies
Strong framework to corral the prep for SOC 2 (and other standards)
Well configured to manage over the long haul - for annual audits and regular re-approvals of controls and policies
What do you dislike about the product?
A little too complex in a few areas
Hard to save view in some key areas as it always returns to the default view
Hard to save view in some key areas as it always returns to the default view
What problems is the product solving and how is that benefiting you?
Provides structure to organize for security compliance (SOC 2)
Drata is Great with Fantastic Support!
What do you like best about the product?
When it comes to Drata there are two things that have left a lasting impression: continual product improvement and a remarkable level of support.
I've seen Drata push out new features and improvements quarter after quarter, and I am blown away by their growth even after only a year of use. Their "Trust Center" as a resource as well as Docusign and Salesforce integrations help automate and streamline our internal processes.
Above that our CSM, Benjamin Chau, is phenominal. His professionlism, his can-do attitude, and availability makes him stand out against other CS personnel I've worked with in the past. There was more than one occasion Benjamin dropped what he was doing and joined one of our calls without hesitation to ensure our success, making us feel truly valued both as a customer and a partner.
I've seen Drata push out new features and improvements quarter after quarter, and I am blown away by their growth even after only a year of use. Their "Trust Center" as a resource as well as Docusign and Salesforce integrations help automate and streamline our internal processes.
Above that our CSM, Benjamin Chau, is phenominal. His professionlism, his can-do attitude, and availability makes him stand out against other CS personnel I've worked with in the past. There was more than one occasion Benjamin dropped what he was doing and joined one of our calls without hesitation to ensure our success, making us feel truly valued both as a customer and a partner.
What do you dislike about the product?
A small gripe I have is there were some technical nuances that were not clearly mentioned within the help articles when attempting to self-service the SFDC and Docusign connection. This created small hiccups in the integration process, but Benjamin was a strategic partner helping iron our the nuances.
What problems is the product solving and how is that benefiting you?
Speeding up prospective sales cycle by bypassing NDA requirements
very professional, awesome and knowledgeable team
What do you like best about the product?
the automation, similar to monitoring and alerting tool for the controls and tests
What do you dislike about the product?
sometimes yo usee a strange behavior of the application
What problems is the product solving and how is that benefiting you?
walking towards compliance
It was great and my problem was resolved
What do you like best about the product?
It helps to have our compliance data in one place
What do you dislike about the product?
Some times is hard to navigate and to give permission to others
What problems is the product solving and how is that benefiting you?
We have all the list of PCI compliance in one place and is make our life easier to do inspections
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