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A very basic product with no improvement over the years
The product is very simple in terms of functionality, even the forms inside the product are delegated to a 3rd party. Agent constantly loses connection and the turnaround time from support was uncomfortably high. The generated policies are very simple and presented to you in a generic text editor, where the editing experience is not nice. Alternatives like Vanta are much more polished and has more features.
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Unreliable, full of bugs, rarely accurate.
What do you like best about the product?
Drata gives one hope for what a compliance monitoring system should be.
What do you dislike about the product?
I had originally left the management of Drata to our compliance officer but, after hearing the system was not performing as it had been pitched to me and other members of executive leadership, I stepped in to see what a day in the life was like as an administrator. A week later, I was still trying to sort out the mess. While the look and feel of the interface is great, that "automagic" user interface is a marketing illusion. Drata was hopelessly full of user experience, admin experience, integration, and status reporting errors that could not be fixed without, amongst other things, accessing pages no human could reach through the normal interface, asking the helpdesk to restart the system on the backend, and manually overriding background check mappings. Working with the helpdesk (good people unable to overcome their development team's delivery tempo) was a daily undertaking.
In the end, our auditors said the reports coming off of Drata were inadmissable due to their superficial nature and the unreliability of the underlying data. I love the idea, but it's just three to four years of development from being a product we can rely upon.
In the end, our auditors said the reports coming off of Drata were inadmissable due to their superficial nature and the unreliability of the underlying data. I love the idea, but it's just three to four years of development from being a product we can rely upon.
What problems is the product solving and how is that benefiting you?
We purchased Drata as a force multiplier for our compliance officer. It was intended to automate the monitoring and report generation around day to day compliance activities associated with our firm.
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