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Great CSM and platform experience
What do you like best about the product?
Responsiveness of customer success manager.
What do you dislike about the product?
Some things can only be configured by contacting the CSM.
Switching from another compliance platform to Drata is far less seamless than the marketing suggests.
* Drata has more (or different) automatic tests than our old compliance platform and therefore infrastructure changes had to be done.
* Some stuff like log retention is hard coded in automated tests and cannot be changed. Currently this value is 356 days. We have everything setup with 90 days for SOC 2 compliance and this now makes our transition harder.
Switching from another compliance platform to Drata is far less seamless than the marketing suggests.
* Drata has more (or different) automatic tests than our old compliance platform and therefore infrastructure changes had to be done.
* Some stuff like log retention is hard coded in automated tests and cannot be changed. Currently this value is 356 days. We have everything setup with 90 days for SOC 2 compliance and this now makes our transition harder.
What problems is the product solving and how is that benefiting you?
Where possible we centralize our security insights in Drata, this gives us a nearly 100% insight in one place. We also use it for compliance monitoring and SOC 2 audits. Drata also bought safe base which we are also using right now for trust center + security questionnaire filling support.
Best in the industry
What do you like best about the product?
Easy to use dashboard system, Support team (particularly Hunter) was very responsive and provided helpful materials when needed.
What do you dislike about the product?
None that i can think of. Everything has been easy to setup. It'd be nice to see more in-depth errors of why it something may not be working (i.e `hasMFA` would return null but not tell us *why* it would return null (i.e due to wrong permissions))
What problems is the product solving and how is that benefiting you?
Achieving SOC 2 compliance demonstrates our commitment to the highest standards of security and data protection. It establishes a strong foundation of trust with our current clients and sets the stage for building lasting confidence with future partners.
Drata - Our Compliance Partner
What do you like best about the product?
Drata is proactive, timely, and professional — whenever there’s a problem, help is never far away; the team is friendly and professional, the AI and human help options save valuable time, the well-structured management software is easy to implement and easy to use, I use it daily multiple times, and Drata is the best solution we’ve ever tried.
What do you dislike about the product?
I honestly can’t think of a single thing to dislike about Drata.
What problems is the product solving and how is that benefiting you?
Drata automates the entire compliance process, making audits far less time-consuming and reducing management overhead. Its pre-mapped controls and tests are perfect for inexperienced users and teams just starting out, while its vendor management and review features orchestrate the whole process seamlessly. It keeps us on track with all audit-related tasks, ensuring nothing falls through the cracks.
The Document and Security solution for companies that just want it done and done right.
What do you like best about the product?
Drata makes creating policies and following frameworks easy and straight forward. Security is necessary at all companies now and so many companies are trying to re-invent the wheel. Why? Drata gives you what you need to pass your audits and do it right, without trying to re-invent what security is. Its a one stop shop for security professionals to keep their companies in the green in all senses of the word. We will continue to use Drata and it will enable us to grow without worrying about if we are doing it right. We know we are because we use Drata.
What do you dislike about the product?
I wish there were even easier way to fill out the templates for the policies. Allow more boxes to fill in the "stuff" that matters to your company.
What problems is the product solving and how is that benefiting you?
We are a small shop and we don't have extra money for all the bells and whistles that other companies want to sell you. However, that didnt' matter with Drata, we are able to monitor our users devices for security and compliance, while also doing User access reviews, and sending out our vendor surveys so we can stay in complaince. All from a single pane of glass.
Great Assistance
What do you like best about the product?
I love the automation of it all and how i can access several different frameworks that are already mapped to controls my environment is already following.
The assistance i received was not only quick but the 2 that i dealt with were very knowledgeable which made the process easy.
The assistance i received was not only quick but the 2 that i dealt with were very knowledgeable which made the process easy.
What do you dislike about the product?
Some end user stuff with how to access certain things. There are some things i would change just to make it easier for me as the end user to do my tasks when im using the tool.
What problems is the product solving and how is that benefiting you?
Mapping and understanding the controls correctly.
A weight off our mind
What do you like best about the product?
As a small engineering team we needed a compliance solution that gave us confidence in what we were doing, pointers for what to do next, and help at every stage with documentation. Drata reached that benchmark and surpassed it.
The customer support experience was particularly excellent. Sending in a ticket by email and seeing it immediately update in application and get resolved almost immediately felt like a premium, bespoke service on top of the already excellent automation of the Drata platform. An inspiration for us as a great relief to feel so supported.
The customer support experience was particularly excellent. Sending in a ticket by email and seeing it immediately update in application and get resolved almost immediately felt like a premium, bespoke service on top of the already excellent automation of the Drata platform. An inspiration for us as a great relief to feel so supported.
What do you dislike about the product?
Pushing guidance into an initial onboarding isn't ideal for us. We want to get some tasks done immediately, and then come back to explore the other things later. In some cases we were a little puzzled when exploring e.g., the risk assessments page as to how to proceed.
What problems is the product solving and how is that benefiting you?
Helping us complete HIPAA compliance as a small team and automating the monitoring of compliance going forwards.
Ben Chau one on one training
What do you like best about the product?
What I like most about drata is the user support is great. Ben really took his time to ensure I was confident after walking out of the training. He held 2 sessions, one hour each. He was willing to answer any and all my questions as we worked together on drata. He is very knowledgeable and taught me knew things about drata that I hadn't yet known about. Ben is no longer our rep but he made it very clear he was always willing to help if Nick was ever out of office or if we had any questions.
What do you dislike about the product?
To be honest I have nothing bad to say about Drata. Ben such a great job explaining everything that there is noting I would change. He was great!
What problems is the product solving and how is that benefiting you?
Drata is preparing our company to be SOC 2 Type II compliant and helping our company better manage our controls.
Drata's smooth experience
What do you like best about the product?
Drata is very easy and intuitive to use, it saves a lot of intensive manual work, and we use if very frequently. The support is very responsive and fast, one of the best support teams we have dealt with. The implementation phase was also easy in terms of setting up the connections, integrations, and just kicking off the process. Drata supports a wide range of integrations too!
What do you dislike about the product?
Maybe one downside which is really specific is that there is no support for asset-based risk assessment, which is totally fine since there is a scenario-based risk assessment section that is well documented and supported and contains many features.
What problems is the product solving and how is that benefiting you?
Drata is helping us with getting certified in SOC2, ISO27001, and GDPR. It's helping us with policy writing, control mapping, framework understanding, risk assessment, asset inventory, vendor management, awesome integrations, and automated monitoring of controls as well as giving us a dashboard to measure our progress.
Great GRC platform
What do you like best about the product?
Intuitive interfaces that are easy to use
What do you dislike about the product?
Nothing at the moment. Its a solid tool,
What problems is the product solving and how is that benefiting you?
holistic GRC automation
Fantastic platform and even better CSM!
What do you like best about the product?
We really like the fact that it has several views on the controls, we also like that it is helping us get through SOC2 and ISO at the same time.
It was easy to rollout - everyone was good to go with one walk through (I found doing a 1x1 with Exec was easiest)
It was easy to rollout - everyone was good to go with one walk through (I found doing a 1x1 with Exec was easiest)
What do you dislike about the product?
When you leave a page, nothing is saved so you have to save your settings that you had already put in SOC/ISO(compliance) , readiness, etc. Super annoying. If you hit the back button on the browser, it will take you there, but if you have opened a lot of items - it takes forever
What problems is the product solving and how is that benefiting you?
Help us get to SOC2 and ISO compliance. The templates in the Policies were fantastic! Really saved us a lot of time
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