Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
284 reviews
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Top quality service from the staff and the product
What do you like best about the product?
The best part of ArcticWolf is that their are many experts on standby for whatever situation you are going through. They understand the urgency of your situation and will white glove you all the way.
What do you dislike about the product?
No bias here -I have no complaints or dislikes about Arctic. If I could make a recommendation, I do think log searching should be included by default and should not be a feature.
What problems is the product solving and how is that benefiting you?
Arctic Wolf provides alerting on all of our security tools, saving us a headache of hunting down and giving us the info we need or point us toward the right direction.
Arctic Wolf!
What do you like best about the product?
Their always available to be of assistance when needed.
What do you dislike about the product?
I don't dislike anything. Arctic Wolf does a great job.
What problems is the product solving and how is that benefiting you?
Being able to alert the company of any security tickets that arise.
A high level of trust
What do you like best about the product?
The cloud integration has been a life-saver repeatedly.
What do you dislike about the product?
Not necessarily a downside. It's more of a wish. In addition to the big providers they integrate with, I wish AW integrated with some industry specific vendors.
What problems is the product solving and how is that benefiting you?
In a nutshell, it's visibility and staffing. We cannot afford the type of security team necessary to do what they do for us.
Triage team are always ready to help
What do you like best about the product?
The triage team. The time taken to respond is wonderful.
What do you dislike about the product?
Nothing. I do not see what to dislike since we have joined
What problems is the product solving and how is that benefiting you?
Incident respond time has been a major help.
The organization as a whole has very helpful employees who drive the importance of collaboration
What do you like best about the product?
The most helpful part is their quick response for assistance and feedback
What do you dislike about the product?
I have not encountered any situation as of yet that would prompt me to dislike anything
What problems is the product solving and how is that benefiting you?
They are notifying me as an analyst of any situations that are occurring in real-time to improve the probability of mitigating
Their Concierge Support Team (CST) is terrific! They're quick and helpful with any questions I have.
What do you like best about the product?
I'm newly entering the Cybersecurity field and SIEMs are a must-have for a Security team. The alerts are typically useful and informative as well as their security recap meetings, where they focus on specific subjects that can help our organization.
What do you dislike about the product?
I can't think of any downsides to the Arctic wolf or its products. No idea on their cost or their competitor's cost, however.
What problems is the product solving and how is that benefiting you?
SIEMs create a dashboard across various other log sources and products. Arctic Wolf's SIEM is top notch and their website is very user-friendly.
Excellent and prompt service, great security company
What do you like best about the product?
Prompt alert notification and responses
Very security minded
Friendly customer service
Getting a dedicated security team
They'll work with you to customize/suppress alerts if needed
Very security minded
Friendly customer service
Getting a dedicated security team
They'll work with you to customize/suppress alerts if needed
What do you dislike about the product?
No downsides, so far we are very happy with the service!
What problems is the product solving and how is that benefiting you?
They are watching security logs from numerous systems and alerting us of potential issues. This has helped us in the sense that we do not have staff to dedicate to this very important task, allowing us to review and confirm if we believe this is a risk or not, knowing that they are there to help any way they can.
Great line of security defense
What do you like best about the product?
Arctic Wolf is a great asset to our front-line security defense. They provide an abundance of risk alerts, vulnerability testing, and zero-day bulletins. With as many attack vectors as there are today, we simply wouldn't be able to keep up without a dedicated person... and AW is our perfect person for that.
What do you dislike about the product?
The web portal can be quite daunting based on the sheer volume of possible risks. It's nothing against the product, but nobody like a never-ending list of security weaknesses.
What problems is the product solving and how is that benefiting you?
Arctic Wolf's risk analysis, scanning appliances, and continual monitoring greatly help in securing our workstations, servers, and core infrastructure. It has been an invaluable player in helping to achieve the security certification that is required within certain industries of today.
We couldn't live without our relationship with Arctic Wolf
What do you like best about the product?
Arctic wolf has been immensely helpful in providing guidance and being a part of the solution for securing our network. I can rest easy at night knowing that they will notify me of any major issues.
What do you dislike about the product?
What can you say bad about a company that has great ROI, professional and knowledgeable support, and much more? I suppose if there has to be something said at all, is that it isn't a free service. However, no great service comes for free.
What problems is the product solving and how is that benefiting you?
We are utilizing Arctic Wolf to provide steps for securing our data and network. We send logs to a sensor on-prem that is forwarded to Artic Wolf cloud. With these logs, we don't have to spend hours parsing through them to see if there is any attacks, malicious users in our network, etc. Arctic Wolf notifies us from the logs we provide if they see anything alarming.
Premier managed security service provider
What do you like best about the product?
Artic Wolf has given us insight into potential security and vulnerability issues in our company. The alerts ensure that we follow up on any issues, and reports that are sent out each week are well received by management and allow us to identify and address potential security issues. Our concierge service with them has been outstanding.
What do you dislike about the product?
The onboarding process is slightly daunting but is to be expected with this type of implementation. A lot of fine tuning is needed to weed out some of the initial alerts.
What problems is the product solving and how is that benefiting you?
Cyber security has always been important to our organization. It's important to have a robust platform that we could grow with and a partner that would continue to adapt and evolve with the threat landscape.
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