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Experienced and Friendly Support
What do you like best about the product?
Proactive support for our business needs. Friendly support when calling. Knowledgeable staff on current and past threats, what could be a false positive.
What do you dislike about the product?
Some times over information in reports that are sent out or not enough to really point what we need to check.
What problems is the product solving and how is that benefiting you?
Open port configurations, suspicious package downloads, higher risk country logins
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Increased security and peace of mind.
What do you like best about the product?
Notifications and the concierge team are my favorite.
What do you dislike about the product?
The dashboard is hard to navigate and the ticket system is not the best.
What problems is the product solving and how is that benefiting you?
I am adding peace of mind with the scanning and concierge team.
Arctic Wolf has been integral in the security overview and management of our small business network
What do you like best about the product?
Reports that immediately tell us when something happens and lets us know what AW is doing to mitigate it.
What do you dislike about the product?
I haven't had any issues with AW so far.
What problems is the product solving and how is that benefiting you?
They manage all our systems for vulnerabilities and all incoming and outgoing traffic for risks.
Skullcandy: ArcticWolf has our back!
What do you like best about the product?
ArcticWolf's customer support is top-notch. They're team is always ready to answer any questions we throw at them and help us assess network-related vulnerabilities. They've even helped us generate customized monthly reports to help us keep stay on top of our network activity.
What do you dislike about the product?
Not too much to say here; I'm extremely happy with our service, prices, and technical/sales support.
What problems is the product solving and how is that benefiting you?
ArcticWolf has been extremely helpful running scans on our public IP's to assess vulnerabilities and remediation. The alerts we receive for our internal processes are very helpful as well.
Great addition to internal technology team
What do you like best about the product?
The weekly reports are very helpful in understanding the activities in our environment. The security analysts and engineers are quick at responding to inquires and are dedicated to helping us fix any issues we encounter. They really know security and they have reviewed all of our firewall settings and other security related settings and have helped us better our security posture.
What do you dislike about the product?
They do a great job with monitoring. There isn't anything I dislike about them.
What problems is the product solving and how is that benefiting you?
They are a great addition to the internal team. It's not easy to find, hire, and keep security talent. With Arctic Wolf, we're able to accomplish our security goals.
Arctic Wolf Helps me sleep at night
What do you like best about the product?
Arctic Wolf is quick to respond and escalate things when needed. We have fine tuned the process and have reduced the amount of incidents that are brought up. The SOC is very responsive and my core team is the same team I meet with every few months.
What do you dislike about the product?
There is not anything I can fill in about what I dislike. The process was easy to setup and maintain.
What problems is the product solving and how is that benefiting you?
I feel more confident about my network security and vulnerability risk having Arctic Wolf SIEM in my systems. I am able to quickly and proudly respond to cybersecurity audits that we are being protected.
Recommendations to others considering the product:
Do not wait to contact them. They are trustworthy, affordable and very knowledgeable in the cybersecurity market
Above and Beyond!
What do you like best about the product?
Speed of response\alerts, bringing them on board with us has allowed us to focus more on system upgrades\migrations, knowing that there are talented eyes monitoring our data 24x7.
What do you dislike about the product?
There is nothing to dislike! There is no downside.
What problems is the product solving and how is that benefiting you?
We reduced time spent reviewing logs and alerts, and also got a great status check on where we are in our industry.
Recommendations to others considering the product:
Listen to what they say, go with their endpoint agent and enjoy the Security Touch-points. You can learn a lot from them.
Artic Wolf has been easy to do business with and isa solid partner. We highly recommend Artic Wolf.
What do you like best about the product?
The Artic Wolf solution is simple to deploy as well as simple to manage once it is deployed--which is a why it is liked by both our sales and technical teams.
What do you dislike about the product?
Artic Wolf has grown rapidly, and because of this we have changes account ownership on the technical and partner sides, many times. By the time you find a cadence, your team is changing again.
What problems is the product solving and how is that benefiting you?
We have been able to get all our data from throughout our networks aggregated and analyzed in real-time. Which decreases our time to detect something happening in our network. Additionally it helps us maintain our regulatory compliance.
Recommendations to others considering the product:
We recommend Artic Wolf to other partners and regularly recommend it to our clients.
I like the personalization we get and the rapid response we get if something weird is happening.
What do you like best about the product?
Like I said, I like how good they are in picking up small details and letting us know about it. They have a good communication system with their clients. They see things and email us about it. They will ask if its something normal we see or not. If not, we tell them and the issue get resolved immediately.
What do you dislike about the product?
Mmm, not sure I dislike anything. They do a pretty good job.
What problems is the product solving and how is that benefiting you?
With AWN we can see issues clearly and apply certain solutions to them. Sometimes we need unblock something and AWN see's this and asks.
Recommendations to others considering the product:
I would recommend. It is a great tool, its personalized. And it allows you to focus on other things while they monitor and alert.
Long-time Customer
What do you like best about the product?
AW ability to block traffic from hosts if required. We also like the scanning of all of our traffic to the Internet
What do you dislike about the product?
It costs money. We wish it was free, but realize that it would not be the service it is if it was free.
What problems is the product solving and how is that benefiting you?
We could never afford to purchase a SIEM solution and full-time staff to run it. AW provides IDS, IPS, scanning of all of our traffic, and even monitors our Office 365 access
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