Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
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Arctic Wolf Networks Review
What do you like best about the product?
It's very helpful in getting my review every Monday morning with reports on the previous weeks activity, They are able to provide details that help identify weak spots in our network and changes that happen within our network settings.
What do you dislike about the product?
Haven't used them for very long so I haven't noticed any issues so far.
What problems is the product solving and how is that benefiting you?
Having been the victim of a recent ransomware we were advised to have better monitoring of our network traffic. Arctic Wolf has done a great job so far and has already alerted us before we had any idea that a user's credentials were stolen and being used,
Recommendations to others considering the product:
I would highly recommend using Arctic Wolf Networks for network monitoring.
Phenomenal customer service.
What do you like best about the product?
They offer multiple reports as well as reoccurring account review calls. Our concierge and engineers are always helpful and extremely polite. Just genuinely good/nice people. It's nice to know people are reviewing activity on your network and looking out for you. Michael and Devin are incredible at what they do.
What do you dislike about the product?
I have nothing negative to say about the staff of complany
What problems is the product solving and how is that benefiting you?
Having an educated set of eyes on our network traffic is invaluable.
The Arctic Wolf experience has always been great.
What do you like best about the product?
What I like best about Arctic Wolf is their timeliness and details of the content they provide is top notch. Quick response upon making a request of the team is greatly appreciated. Ease of deploying and implementing with a whole host of people to assist in guiding the implementation. Arctic Wolf and their team helps put in place a solution that provides a solid security enhancement for the organization at a great value for the money spent. They stay in close contact with my team with regular calls to make sure nothing is missed.
What do you dislike about the product?
Some of the reporting is pretty, but it isn't as useful as it could be. E.g. score this month versus score this year to date, as opposed to score this month versus score last month. They're working on it, but have been for some time. But I do appreciate their positive response to my sincere criticism. They are always open to a conversation about how they can make the product better for the customer and work towards that.
What problems is the product solving and how is that benefiting you?
Using Arctic Wolf essentially expands my team both in size and in hours covered. I can rest a little easier knowing someone is watching on my behalf and are good at what they do. The team stays in contact with me regarding observations on our network and their response time is very good.
Recommendations to others considering the product:
I recommend you compare Arctic Wolf with other industry leaders. You will find they are as responsive, but less expensive. Not all managed detection and response service providers offer the same services or technology. Be sure to choose wisely and select the one that is a perfect fit to your organization's size, security controls in place, and needs. You can also ask for proofs of concept to validate a provider's claims.
They are always a pleasure to work with.
They deliver a vast amount of data in reports that are easy to understand and digest. The reports provide excellent technical detail and others are excellent for high level executive discussions.
Data and privacy regulations should be respected. Be sure that you choose a provider that is able to meet the compliance requirements you need to observe.
Their insight into what is going on in my network is invaluable both to me and my team.
We wouldn't be able to provide the same level of coverage ourselves for the cost of the service.
Arctic Wolf is making cybersecurity affordable for everyone.
Ask to speak with some of their customers as references.
MDR vendors augment your current tools and expertise. If you haven’t had the opportunity or resources to dive deeply into your organization's security, consider only those providers with a more comprehensive technology stack. If you already have tools at your disposal, choose a provider that can offer you a different set of tools than what you have.
The tools they provide are excellent, their team backs up the excellent tools with expert knowledge and recommendations.
They have the ability to provide automation for a number of vital cyber services with the use of their tools.
They are always a pleasure to work with.
They deliver a vast amount of data in reports that are easy to understand and digest. The reports provide excellent technical detail and others are excellent for high level executive discussions.
Data and privacy regulations should be respected. Be sure that you choose a provider that is able to meet the compliance requirements you need to observe.
Their insight into what is going on in my network is invaluable both to me and my team.
We wouldn't be able to provide the same level of coverage ourselves for the cost of the service.
Arctic Wolf is making cybersecurity affordable for everyone.
Ask to speak with some of their customers as references.
MDR vendors augment your current tools and expertise. If you haven’t had the opportunity or resources to dive deeply into your organization's security, consider only those providers with a more comprehensive technology stack. If you already have tools at your disposal, choose a provider that can offer you a different set of tools than what you have.
The tools they provide are excellent, their team backs up the excellent tools with expert knowledge and recommendations.
They have the ability to provide automation for a number of vital cyber services with the use of their tools.
A Live Demonstration of the New Managed Risk Dashboard
What do you like best about the product?
I liked the ease that the Dashboard showed all of the most critical information easily
What do you dislike about the product?
I actually found nothing that I found to be lacking, all the information that is contained in the dashboard is what I would considered to be highly usable content for battling Cyber security and reporting to upper management
What problems is the product solving and how is that benefiting you?
We are noticing the prompt reactions to potential issues and getting the attention that these issues need immediately
Peace of Mind
What do you like best about the product?
Arctic Wolf's team is top notch. From setup team to your concierge team, they make it easy to use and understand the tool. The support team responds quickly and professionally every time.
What do you dislike about the product?
Nothing so far. They have been quick to implement customer requested improvements so any issues that I have had at first have been rectified through enhancements.
What problems is the product solving and how is that benefiting you?
Being a small company, I needed a MDR and Managed Risk tool that would scale to a company our size. The integrations with our company tools has been an added bonus.
Arctic Wolf is a great Security-as-a-Service provider
What do you like best about the product?
Arctic Wolf is easy to reach if we have questions. Their product provides us with 24/7 insight of what is happening in our complex computing environment. Their staff is knowledgable and friendly.
What do you dislike about the product?
I have no dislikes. I am very satisfied with the level of service of Arctic Wolf staff. I am very satisfied with the product.
What problems is the product solving and how is that benefiting you?
Quickly iIdentifying the most critical/high risks in our environment.
What a great service
What do you like best about the product?
all the real time alerts when something is change in our environment
What do you dislike about the product?
nothing that I can think of, this has been a great service
What problems is the product solving and how is that benefiting you?
this service is helping use to be PCI compliant.
Recommendations to others considering the product:
they are a great platform and it is easy to use. it like have a security on staff
A smooth onboarding experience
What do you like best about the product?
A personalized approach to getting past the onboarding portion of the deployment. Continued customizable options to reduce noise.
What do you dislike about the product?
Some struggles with integration into our ticketing system.
What problems is the product solving and how is that benefiting you?
Improving our security posture and making us aware of incidents we would have otherwise missed.
Recommendations to others considering the product:
Artic Wolf's proprietary agent is vital for them to contain an active incident. Couple that with managed risk scanners and it will provide a dashboard to show vulnerabilities.
Experienced and Friendly Support
What do you like best about the product?
Proactive support for our business needs. Friendly support when calling. Knowledgeable staff on current and past threats, what could be a false positive.
What do you dislike about the product?
Some times over information in reports that are sent out or not enough to really point what we need to check.
What problems is the product solving and how is that benefiting you?
Open port configurations, suspicious package downloads, higher risk country logins
Increased security and peace of mind.
What do you like best about the product?
Notifications and the concierge team are my favorite.
What do you dislike about the product?
The dashboard is hard to navigate and the ticket system is not the best.
What problems is the product solving and how is that benefiting you?
I am adding peace of mind with the scanning and concierge team.
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