Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
284 reviews
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Skullcandy: ArcticWolf has our back!
What do you like best about the product?
ArcticWolf's customer support is top-notch. They're team is always ready to answer any questions we throw at them and help us assess network-related vulnerabilities. They've even helped us generate customized monthly reports to help us keep stay on top of our network activity.
What do you dislike about the product?
Not too much to say here; I'm extremely happy with our service, prices, and technical/sales support.
What problems is the product solving and how is that benefiting you?
ArcticWolf has been extremely helpful running scans on our public IP's to assess vulnerabilities and remediation. The alerts we receive for our internal processes are very helpful as well.
Great addition to internal technology team
What do you like best about the product?
The weekly reports are very helpful in understanding the activities in our environment. The security analysts and engineers are quick at responding to inquires and are dedicated to helping us fix any issues we encounter. They really know security and they have reviewed all of our firewall settings and other security related settings and have helped us better our security posture.
What do you dislike about the product?
They do a great job with monitoring. There isn't anything I dislike about them.
What problems is the product solving and how is that benefiting you?
They are a great addition to the internal team. It's not easy to find, hire, and keep security talent. With Arctic Wolf, we're able to accomplish our security goals.
Arctic Wolf Helps me sleep at night
What do you like best about the product?
Arctic Wolf is quick to respond and escalate things when needed. We have fine tuned the process and have reduced the amount of incidents that are brought up. The SOC is very responsive and my core team is the same team I meet with every few months.
What do you dislike about the product?
There is not anything I can fill in about what I dislike. The process was easy to setup and maintain.
What problems is the product solving and how is that benefiting you?
I feel more confident about my network security and vulnerability risk having Arctic Wolf SIEM in my systems. I am able to quickly and proudly respond to cybersecurity audits that we are being protected.
Recommendations to others considering the product:
Do not wait to contact them. They are trustworthy, affordable and very knowledgeable in the cybersecurity market
Above and Beyond!
What do you like best about the product?
Speed of response\alerts, bringing them on board with us has allowed us to focus more on system upgrades\migrations, knowing that there are talented eyes monitoring our data 24x7.
What do you dislike about the product?
There is nothing to dislike! There is no downside.
What problems is the product solving and how is that benefiting you?
We reduced time spent reviewing logs and alerts, and also got a great status check on where we are in our industry.
Recommendations to others considering the product:
Listen to what they say, go with their endpoint agent and enjoy the Security Touch-points. You can learn a lot from them.
I like the personalization we get and the rapid response we get if something weird is happening.
What do you like best about the product?
Like I said, I like how good they are in picking up small details and letting us know about it. They have a good communication system with their clients. They see things and email us about it. They will ask if its something normal we see or not. If not, we tell them and the issue get resolved immediately.
What do you dislike about the product?
Mmm, not sure I dislike anything. They do a pretty good job.
What problems is the product solving and how is that benefiting you?
With AWN we can see issues clearly and apply certain solutions to them. Sometimes we need unblock something and AWN see's this and asks.
Recommendations to others considering the product:
I would recommend. It is a great tool, its personalized. And it allows you to focus on other things while they monitor and alert.
Gets the job done. Intuitive Portal.
What do you like best about the product?
I use this software for work on a daily basis. I greatly admire the intuitiveness of the portal. I've tried to use portals that are not intuitive and it makes a world of a difference. Being able to navigate to the machine and the issue quickly is important in a fast-paced business, and this not only will keep machines secure, it allows myself and others at the company know what happens and when in a short amount of time.
What do you dislike about the product?
It took me a while to evaluate the dislikes. If i had to say something here, I would say when I click on the support view of a particular client, it asks me if i am sure I want to access that portal. I do understand it adds a layer of security, but there isn't a validation step. Simply click ok or cancel.
What problems is the product solving and how is that benefiting you?
We require all machines that we manage to have this software installed, and it has allowed us to recognize what is being blocked which then allows us to waive it or keep it quarantined. It takes the stance of guilty until proven innocent and with security becoming more and more important, that is key.
Recommendations to others considering the product:
Highly recommend this software. Definitely stands up to the test.
Very good protection
What do you like best about the product?
CylancePROTECT is very easy to deploy and manage. The deployment team spends time with you over the course of installation and deployment training you on the product and how to manage it.
What do you dislike about the product?
I really don't have any complaints about the product. It has served us well.
What problems is the product solving and how is that benefiting you?
We were able to locate and eliminate numerous Malware files from our network.
Simply the best
What do you like best about the product?
In the ever changing world of IT you have to be able to guarantee that your clients will be protect from attacks. That is a very difficult task when every day something new is developed in order to take over your PC and still your information. Thats why we love Cylance. Its the only product that has stopped everything we have thrown at it.
What do you dislike about the product?
I wish they had better customer support.
What problems is the product solving and how is that benefiting you?
I love the fact that Cylance is the only product that is 100% reliable in the protection of our clients PCs. Its continuous scanning is the only way to fully protect your PC
The best in the business
What do you like best about the product?
With Cylance always scanning our PCs in the background we have never had a virus infect our PCs. Because of this and a lot of testing, we deployed Cylance to all 800 of our customers PCs. The deployment was easy and each install was very fast. You have to option to manually install it or do it via GPO which saves a lot of time. Once its installed Cylances GUI lets you know whats going on at all times. You can right click the Green shield and push and update if you recently change a policy or something. You can see what Cylance has blocked including the filename and the time and date. The best part is that 100% of our customers have been virus free since we installed Cylance.
What do you dislike about the product?
This product can be very expensive but its worth it
What problems is the product solving and how is that benefiting you?
Antivirus
Recommendations to others considering the product:
I cant say enough how good this product actually is. Its protected us from so many accounts I have lost count.
Hands down the best in the business
What do you like best about the product?
We deployed Cylance to over 1000 PCs and 80 servers and have been loving it ever since. Its ability to always be running in the background has stopped so many viruses in their tracks I have lost count. Their dashboard is also amazing and filled with great stats on whats going on with every PC that has a Cylance agent on it. I highly recommend this tool
What do you dislike about the product?
My only issue with it is that its not super easy to just whitelist a folder
What problems is the product solving and how is that benefiting you?
antivirus for us and our clients
Recommendations to others considering the product:
Can say enough about how much I love this program
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