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An Expensive Blackbox and Horrible Partner
What do you like best about the product?
I like the idea that ArcticWolf is a product helping SMB/Es mature their cybersecurity posture. I think in certain situations, it can be a great fit. However when compared to other options out there it doesn't measure up.
What do you dislike about the product?
We received little value from ArcticWolf. The product offered little visibility when we were using it (they claim to offer more now, but I haven't personally seen the new additions). Anything you want to look at or changes you need to make in the product must go through their engineering team. As an MSP, this is a horrible way to do business for us. On top of that, the sales and account management team is very pushy, even to the point of going around us (their "partner") directly to our clients because we weren't "moving fast enough" for them. I'm sure their impending IPO has a ton to do with that.
What problems is the product solving and how is that benefiting you?
We were using it to solve the issue of complex cybersecurity for SMB/Es that are our clients. At the end of the day it didn't really solve that for us as we saw little value being added.
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The organization as a whole has very helpful employees who drive the importance of collaboration
What do you like best about the product?
The most helpful part is their quick response for assistance and feedback
What do you dislike about the product?
I have not encountered any situation as of yet that would prompt me to dislike anything
What problems is the product solving and how is that benefiting you?
They are notifying me as an analyst of any situations that are occurring in real-time to improve the probability of mitigating
Arctic Wolf assisting smaller IT shop
What do you like best about the product?
Partnering with Arctic Wolf has helped our small IT department better understand and manage our security efforts. It has allowed us to free up staff time to focus on what needs to be accomplished without spending a ton of time analyzing logs and false positive alerts.
What do you dislike about the product?
The risk management product is excellent but can be a little overwhelming when looking at prioritization. Generating ad-hoc reports isn't very intuitive, but their canned reports give us most of the time information needed. They are willing to work with you on improvements.
What problems is the product solving and how is that benefiting you?
With Cyber Insurance requirements consistently changing and being a small IT department, it was essential to partner up with an established security service leader. Arctic Wolf provides a great inside of our infrastructure with reports, alerts, and notifications. Regular reviews with our team help us determine where to focus our efforts to reduce risk.
Their Concierge Support Team (CST) is terrific! They're quick and helpful with any questions I have.
What do you like best about the product?
I'm newly entering the Cybersecurity field and SIEMs are a must-have for a Security team. The alerts are typically useful and informative as well as their security recap meetings, where they focus on specific subjects that can help our organization.
What do you dislike about the product?
I can't think of any downsides to the Arctic wolf or its products. No idea on their cost or their competitor's cost, however.
What problems is the product solving and how is that benefiting you?
SIEMs create a dashboard across various other log sources and products. Arctic Wolf's SIEM is top notch and their website is very user-friendly.
Excellent and prompt service, great security company
What do you like best about the product?
Prompt alert notification and responses
Very security minded
Friendly customer service
Getting a dedicated security team
They'll work with you to customize/suppress alerts if needed
Very security minded
Friendly customer service
Getting a dedicated security team
They'll work with you to customize/suppress alerts if needed
What do you dislike about the product?
No downsides, so far we are very happy with the service!
What problems is the product solving and how is that benefiting you?
They are watching security logs from numerous systems and alerting us of potential issues. This has helped us in the sense that we do not have staff to dedicate to this very important task, allowing us to review and confirm if we believe this is a risk or not, knowing that they are there to help any way they can.
Good onboarding and support, but tech lacks some polish
What do you like best about the product?
The onboarding experience was great compared to other security products we have used in the past. They really work with you to get the product fully up and running, which can be a big hurdle to get over. The CST concept works pretty well and keeps regular review of identified issues front of mind.
What do you dislike about the product?
The reporting tools, especially managed risk, leaves a fair bit to be desired. The UI is pretty rough and can be hard to fully understand what we need to do to resolve the identified problem. AW says they know about the issue of their UI and are working on a new version, but before having that I would give a pretty low grade on managed risk specifically. A lot of our time is wasted trying to deal with what often appears to be just a UI issue. The detection of risks and ranking of them has been pretty good though, despite the UI issues.
What problems is the product solving and how is that benefiting you?
Automated security training, automated risk detection and remediation, and automating threat detection and action. All of that while having a supportive team of security professionals to help us through all of these things.
Great line of security defense
What do you like best about the product?
Arctic Wolf is a great asset to our front-line security defense. They provide an abundance of risk alerts, vulnerability testing, and zero-day bulletins. With as many attack vectors as there are today, we simply wouldn't be able to keep up without a dedicated person... and AW is our perfect person for that.
What do you dislike about the product?
The web portal can be quite daunting based on the sheer volume of possible risks. It's nothing against the product, but nobody like a never-ending list of security weaknesses.
What problems is the product solving and how is that benefiting you?
Arctic Wolf's risk analysis, scanning appliances, and continual monitoring greatly help in securing our workstations, servers, and core infrastructure. It has been an invaluable player in helping to achieve the security certification that is required within certain industries of today.
We couldn't live without our relationship with Arctic Wolf
What do you like best about the product?
Arctic wolf has been immensely helpful in providing guidance and being a part of the solution for securing our network. I can rest easy at night knowing that they will notify me of any major issues.
What do you dislike about the product?
What can you say bad about a company that has great ROI, professional and knowledgeable support, and much more? I suppose if there has to be something said at all, is that it isn't a free service. However, no great service comes for free.
What problems is the product solving and how is that benefiting you?
We are utilizing Arctic Wolf to provide steps for securing our data and network. We send logs to a sensor on-prem that is forwarded to Artic Wolf cloud. With these logs, we don't have to spend hours parsing through them to see if there is any attacks, malicious users in our network, etc. Arctic Wolf notifies us from the logs we provide if they see anything alarming.
Arctic Wolf Review
What do you like best about the product?
Timely response to security issues and easy to reach out to with any questions.
What do you dislike about the product?
Some alerts do not have enough details and the follow up to our responses can be delayed.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is assisting with NMAP scans to help secure our environment. Additionally, they have recommended many tools that we can use to further secure out environment.
Premier managed security service provider
What do you like best about the product?
Artic Wolf has given us insight into potential security and vulnerability issues in our company. The alerts ensure that we follow up on any issues, and reports that are sent out each week are well received by management and allow us to identify and address potential security issues. Our concierge service with them has been outstanding.
What do you dislike about the product?
The onboarding process is slightly daunting but is to be expected with this type of implementation. A lot of fine tuning is needed to weed out some of the initial alerts.
What problems is the product solving and how is that benefiting you?
Cyber security has always been important to our organization. It's important to have a robust platform that we could grow with and a partner that would continue to adapt and evolve with the threat landscape.
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