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I always feel like somebody's watching me
What do you like best about the product?
24/7 monitoring for the latest vulnerabilities of multiple networks and many endpoints is a large task that Arctic Wolf handles well. The Managed Security Awareness also educates our employees on the latest cyber & phishing attacks.
What do you dislike about the product?
We have too much time on weekends now :)
What problems is the product solving and how is that benefiting you?
We are now proactive in finding potential issues or vulnerabilities within our environment. We are also being proactive on training and mitigating risks. Prior to Arctic Wolf, IT was mostly reacting to issues.
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Arctic Wolf Rocks
What do you like best about the product?
Everyone on the team is always very helpful, friendly and responsive. Monthly meetings are always very informative. They give us excellent direction and tips with specfic instructions on how to harden our clients and environment.
What do you dislike about the product?
Nothing significant. Maybe a few less email alerts, but I'd rather have too much information, than not enough.
What problems is the product solving and how is that benefiting you?
AW significantly lowers our risk of successful cyber attacks via intrusion detection, cloud system monitoring and client vulnerabilities awareness/management.
Exceeding Expectations!!!!
What do you like best about the product?
The breadth of information available, the 24/7/365 scanning/monitoring, the scanning capabilities and the various environments that can be monitored/scanned.
What do you dislike about the product?
At this time, there is nothing that I have encountered that I dislike with Arctic Wolf.
What problems is the product solving and how is that benefiting you?
Being able to know in near real-time if a user has clicked on a bad link and entered in their credentials or downloaded a malicious file. Being able to train and educate our staff on what to watch out for. Also, being able to scan devices.
Nothing but positive
What do you like best about the product?
We are glad to have an outside set of eyes on our network. The engagement and reporting is well balanced. The interaction with our team is efficient and well-documented.
What do you dislike about the product?
I cannot think of any downsides. Some might find it costly but when compared to another full-time position, it is far from it.
What problems is the product solving and how is that benefiting you?
Arctic Wolf monitors our network and alerts us when something seems questionable. Because of this, I feel that we are more likely to make the small changes that improve our exposure than if we were left to do it on our own. This includes keeping user accounts at appropriate security levels, monitoring network changes that may slip past us, and educating us on best security practices. We are a relatively small shop and we have learned some valuable things about network security through this engagement.
ArcticWolf Customer Review
What do you like best about the product?
Having a responsive SOC watching my back while I go about with my day-to-day business!
What do you dislike about the product?
Adding and/or removing users requires ArcticWolf staff completing the task.
What problems is the product solving and how is that benefiting you?
24x7 monitoring of my environment and that give us peace of mind knowing all our activities are being monitored even while we sleep!
Arctic Wolf - Leader of the Pack
What do you like best about the product?
The security response team at Arctic Wolf is helpful and timely with their alerts. With such a small cybersecurity staff, the AW response team allows for 24/7 monitoring of our network. The concierges assigned to our organization meet monthly to ensure that AW provides the best services possible. Our customer success manager is never pushy and tries to sell us products but instead informs us of new and upgrade solutions within AW and fully accepts whatever decision we make.
What do you dislike about the product?
Automated vulnerability scanning with Arctic Wolf is excellent, but I prefer more control. There is some control, such as rescanning a device, but it is hard to relinquish control after using Tenable.
What problems is the product solving and how is that benefiting you?
Arctic Wolf relieves some of the pressure of not having enough employees. AW provides a 24/7 security operations center (SOC) that allows the limited staff at our organization to have a life and relieves the stress of constantly worrying about threats.
Arctic Wolf Review
What do you like best about the product?
Working with Arctic Wolf is like an extension of my local team. When I have meetings with them, I'm always working with the same team that is familiar with my environment, and they can make recommendations that won't disrupt operations.
What do you dislike about the product?
Deploying the network sensors in our environment with an active/active firewall was very complicated, and it took the coordination of multiple vendors to ensure it was deployed correctly with minimal disruption.
What problems is the product solving and how is that benefiting you?
Having another set of eyes on our network 24/7 ensures that we are aware of any anomalous activity and can respond (or have Arctic Wolf respond depending on severity). The cybersecurity landscape changes quickly, so having their expertise and availability is very important.
A big help for network monitoring
What do you like best about the product?
Arctic Wolf provides the monitoring and alerting that we cannot do. We get timely email alerts that point out things that we would most likely miss.
What do you dislike about the product?
Sometimes we continue to get alerted even after we have told them a particular item is okay and should be suppressed.
What problems is the product solving and how is that benefiting you?
We do not have the staff to monitor all systems and their alarms. Arctic Wolf monitors our systems and network and alerts us to anything we need to know about.
Always a pleasant and helpful experience
What do you like best about the product?
Avalibity and over all courtesy and professionalism.
What do you dislike about the product?
I have not been able to find something id say I dislike.
What problems is the product solving and how is that benefiting you?
Arctic Wolf assists with helping maintain a standard in out overall security posture.
Enjoying the security posture and focus increase with Arctic Wolf
What do you like best about the product?
Arctic Wolf live monitoring has allowed us to become more informed about our environment and its interaction with the outside world. Security and viewability of internal traffic have allowed us to make needed adjustments while keeping the resource required of staff at a reasonable level. Regular security briefings and consultations have helped to prioritize our security efforts to get the most return for the effort invested. Follow-up assistance in security project work has been appreciated from Arctic Wolf expert resources at our disposal.
What do you dislike about the product?
There is not much to say about dislikes here. We had to budget for the Arctic Wolf services and continue to find more value per dollar spent than we could expect to receive from hiring staff. The 24x7 approach is hard to find for the price!
What problems is the product solving and how is that benefiting you?
As a local government entity, we are a constant target for attempted disruption. Arctic Wolf helps us monitor our security and suggests needed changes where appropriate. This allows us to continue to focus on delivering citizen services and taking care of City business.
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