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Wonderful and easy experience!
What do you like best about the product?
Arctic Wolf makes SOC as a Service very easy and enjoyable. Having an assigned Concierge Team makes the experience personal.
What do you dislike about the product?
I feel that Arctic Wolf needs to listen to customers when changes need to be made, especially when it comes to Risk Management.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is helping us maintain our Security Profile, by supporting our organization 24x7x365. We are a small IT shop with limited employees and many branches to support.
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Arctic Wolf is a complete security solution for our company.
What do you like best about the product?
Intrusion detection, active alerts, security awareness training, risk monitor.
What do you dislike about the product?
It's hard to say anything bad about Arctic Wolf, it has everything we need, but it is pretty pricey.
What problems is the product solving and how is that benefiting you?
It sends us alerts whenever a potential security risk is detected. It shows us all the vulnerabilities in our network. And it trains our users about the seriousness of cyber security.
Mid-sized law firm
What do you like best about the product?
The log collection and aggregation is very helpful. We feel sufficient monitoring is in place. Concierge team is thorough and very service-oriented.
What do you dislike about the product?
There are still quite a few reports and data sources to wade through.
What problems is the product solving and how is that benefiting you?
We have a relatively small IT staff and would not be able to monitor all our endpoints well without support from AW.
Arctic Wolf SOC services
What do you like best about the product?
Our organization has monthly meetings on the tickets and potential vulnerabilities where both our Information Security and Information Technology teams find informative and helpful to harden our environments.
What do you dislike about the product?
Nothing of note we dislike as we have had a good experience with their services!
What problems is the product solving and how is that benefiting you?
The most frequent problems they have helped resolve is any potential intrusion and also methods to harden our environment. Very helpful and responsive in these areas.
Hello, World!
What do you like best about the product?
I can't speak enough about Arctic Wolf's importance to our security culture. With all of their tools inplace i truly get a full picture of what is going on in my organization. The MSA tool is excellent for educating my end users on real-life threats in the Cyber environment. I see who my problem people are within my buildings. The external and internal scans from Arctic Wolf give me insight into my weakest points. Arctic Wolf doesn't just tell you what is wrong but will also give remediations. It's tools you get and constant meetings with my concierge team to review the data they ingested and what steps I need to take to fix issues. There is a true passion within this company to help us IT professionals to be as safe as possible. I'm grateful to have found them and have them in my corner.
What do you dislike about the product?
MSA tool, I wish, allowed me to add and remove users. If you are out of the stone age and have your AD in the cloud then you are fine. Unfortunately onsite AD requires me to email a spreadsheet to support. But they are quick about the upload.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is helping fulfill our new FTC guidelines by offering the MDR and MSA requirements. I'm receiving new sights into my security posture, and my end users are getting an excellent education on the security threats ahead.
Packaged Support for a Non-Profit
What do you like best about the product?
As a non-profit we are looking for the best product for our budget. Arctic Wolf provides us with a SIEM, Vulnerability Scanning, and SOC support without the need for added purchases. With Arctic Wolf we have better protected and supported our employees worldwide.
What do you dislike about the product?
We would like to see integration with some of our tools into the Arctic Wolf Managed Services SIEM. We understand that Arctic Wolf is always adding partners and hope to have more of the other security tools we utilized added to the list soon.
What problems is the product solving and how is that benefiting you?
We needed a SIEM solution with the support to teach us how to use it. We needed staff to support security operations and Arctic Wolf provided analysts and a 24/7 SOC.
Arctic Wolf MDR is a excellent product backed by top of the line service.
What do you like best about the product?
Our Arctic Wolf Concierge Security Team is excellent to work with. Having scheduled calls to proactively review areas of our environment gives me confidence in the security posture of network.
What do you dislike about the product?
Overall we are very satisfied with the service from Arctic Wolf.
What problems is the product solving and how is that benefiting you?
Having a slim staff we are unable to keep eyes on our environment 24/7. Between the sensors, agents, and logs we are sending AW, they are able to have visibility into all areas of our environment 24/7 and alert us when needed.
Needed in today environment
What do you like best about the product?
Having a "dedicated employee" watching 24/7 for a cybersecurity event.
What do you dislike about the product?
Would like to see DDoS alerting so we can start mitigation
What problems is the product solving and how is that benefiting you?
Detection alerting to my employee. Company employees seem more aware of phishing emails now, seeing that we train every month instead of annually.
Arctic Wolf is truly an extension of your staff, constantly surveying the environment
What do you like best about the product?
They truly are an extension of our staff. They enable us to keep a close eye on the landscape and alert us to any anomalies. They are always there to assist us, providing recommendations and best practice alerts.
What do you dislike about the product?
I do not have anything negative to say about them.
What problems is the product solving and how is that benefiting you?
They are our security operations center & do that well. I have a small staff and do not have the ability to monitor 24*7. That is where they fill in the gap. They alert us to anomalies immediately and provide ongoing best practice recommendations. We just signed up for managed risk to help us continuously scan our environment.
The perfect relationship between security and customer service
What do you like best about the product?
They care, they honor their commitment and no matter what products you acquire from them, you will be taken care of in the right way, with integrity.
What do you dislike about the product?
Nothing yet; up to now, Arctic Wolf has been amazing.
What problems is the product solving and how is that benefiting you?
They are providing the education our user base needs to remain vigilant and protected while also helping us from a SOC perspective to react to real-time threats in our network.
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