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Helpful IT Support Ticketing Software at Competitive Price
What do you like best about the product?
Easy to manage support tickets with customers
What do you dislike about the product?
DeskPro doesn't always QA their stuff so the functionality is sometimes wonky
What problems is the product solving and how is that benefiting you?
Ticketing solution for IT support requests
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Efficient and comprehensive ITSM solution
What do you like best about the product?
Deskpro has been a game-changer for our organization, seamlessly integrating into multiple departments. The Support Knowledge Base is a standout feature, providing extensive and well-organized resources that empower our team to resolve issues independently. Additionally, when we need to raise an issue, the Deskpro support team is impressively reactive, ensuring our concerns are addressed promptly and efficiently.
What do you dislike about the product?
While Deskpro is robust, there is a bit of a learning curve for new users due to its extensive features. Some initial training and adaptation time are necessary to fully leverage its capabilities, but once past that, it proves to be an invaluable tool.
What problems is the product solving and how is that benefiting you?
Deskpro is streamlining our ticketing process by automatically creating tickets from incoming emails.
Deskpro Review
What do you like best about the product?
Good user interface and easy to use, especially when in a rush.
What do you dislike about the product?
Tickets can be slow to update meaning you end up on the wrong tickets after adding information/ changing status.
What problems is the product solving and how is that benefiting you?
Place for all customers to log their issues.
DeskPro is such a massive improvement over our old ticketing system
What do you like best about the product?
It is clearly laid out, infinitely customisable and really intuitive to use.
What do you dislike about the product?
Nothing to dislike so far - the experience has all been positive
What problems is the product solving and how is that benefiting you?
Centralised ticketing. Searchability of live and closed tickets.
DeskPro is a cost efficient simple HelpDesk System
What do you like best about the product?
Ease of use and cost. Was able to set up as a functional IT Help Desk within a week of contract being signed.
What do you dislike about the product?
No complaints yet, support has been very helpful with resolving issues or custom configuration questions.
What problems is the product solving and how is that benefiting you?
No previous Help Desk Ticking system in place. Keeping history in place for IT Department.
Love Deskpro
What do you like best about the product?
I like how easy it is to found any information you need or want in Deskpro.
The interface provide you with everything that you need.
It make the customer support really easy as we can easily exchange information with the customer.
The interface provide you with everything that you need.
It make the customer support really easy as we can easily exchange information with the customer.
What do you dislike about the product?
Nothing really, Maybe being abble to be two agent on a ticket could be good?
What problems is the product solving and how is that benefiting you?
Deskpro provide me all the information I need while i troubleshoot a ticket and the fact that the interface can be customize as we want/need is a big plus.
Revolutionary
What do you like best about the product?
As a company, Deskpro has really transformed how we work, everything we need is implemented. The forms which have been created for us to use have everything we need. It's so simple and just works!
What do you dislike about the product?
Occasionally, it says someone has written a comment which someone else has.
What problems is the product solving and how is that benefiting you?
Organising our workload.
Deskpro review
What do you like best about the product?
Information is all in one place, able to have more than one case open, information is very clear, history
What do you dislike about the product?
Some cases close after a period of time. Some information changes when you change a case from Quotes to Finance
What problems is the product solving and how is that benefiting you?
Ease of use, all information in one place. Able to look back on closed cases for information, able to re-open cases
Fit for Purpose
What do you like best about the product?
Customisable to suite your need.
Straightforward to use.
Straightforward to use.
What do you dislike about the product?
UI isn't the most intuitive design, could do with modernising.
What problems is the product solving and how is that benefiting you?
Provides a place for our helpdesk tickets to be collated.
Quick and easy to use
What do you like best about the product?
Its ease of use and layout.
The number of features to allow sorting of incoming tickects.
The ease of implementation and integreation.
Great customer support if you have any issues.
The number of features to allow sorting of incoming tickects.
The ease of implementation and integreation.
Great customer support if you have any issues.
What do you dislike about the product?
No notifications on updates to tickets either in the system or via email/teams
What problems is the product solving and how is that benefiting you?
Ticket organization
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