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See the clicks and presses
What do you like best about the product?
I am still trying to learn more about how to use glass box but i like that if theres a problem or we are needing to research something specific, we can see the user's session replay with clicks/presses
What do you dislike about the product?
Might just be a me thing, but I am not very sure of all the features and what i can do, not sure if this exists yet, but it would be nice to see a heat map of presses on a screen of like the users in a timee period
What problems is the product solving and how is that benefiting you?
Eliminating the pain points and frustrrations for our customers so that they can be self serverd
Easy to locate sessions
What do you like best about the product?
the ease of pulling up sessions ha prvent to be the most important part for our on going operation
What do you dislike about the product?
I would be happy if there were more customer activites to learn about new features
What problems is the product solving and how is that benefiting you?
to be able to also search names, tuids and sessions available at least 120 days. This long retention give us the infomation we need to compare trends
Great AI with GIA
What do you like best about the product?
I think GIA feature is the best because it makes easier reporting the pain points
What do you dislike about the product?
More AI features would be great for helping us make Glassbox accessible to others in the organization who are less comfortable with technology.
What problems is the product solving and how is that benefiting you?
It is useful for finding bugs (404 pages), technical problems, analyzing a/b test users detailed
Great CX tool
What do you like best about the product?
the ability to walk with the customer in their real experience and in this way to see where they are having difficulties and help them with it
What do you dislike about the product?
A great deal of data - needs to get used to on our side. though training was good
What problems is the product solving and how is that benefiting you?
trying to addresss customer pain points in their digital journey
Gives the why behind the what
What do you like best about the product?
ability to drill down in to struggle scores, check the session replay and the journey map and interaction map for sessions that have high struggle score, it gives the why behind the what
What do you dislike about the product?
setting up custom reports is not super intuitive and requires a pretty large learning curve
What problems is the product solving and how is that benefiting you?
Searching for struggle points in customer sessions as they visit our site and developing a better experience four our day to day users
Glassbox is a helpful tool!
What do you like best about the product?
I love using box to be able to troubleshoot with an account holder who is having technical difficulites. I can see on my end where they account holder is running into errors.
What do you dislike about the product?
I love everything about glassbox, the only feature I wish glassbox had is to be able to see account holders screen real time to help navigate discover website.
What problems is the product solving and how is that benefiting you?
Glassbox is benefical for web support department. When submitting tickets it is important to research and see what the underlying issue is on why account holders are having trouble logging in. Glassbox features makes that helpful in doing so
Intuitive
What do you like best about the product?
I like the most about Glassbox is visually intuitiveness which sets it apart from competitiors and make a USP
What do you dislike about the product?
It can enhance in its real time analytics which are not integrated to its maximum potential. Some deeper analysis with uuids are not easily available to do, so that can be a course of action for later enhancement
What problems is the product solving and how is that benefiting you?
Solving site errors and fixing problems in site code so that our customers gain a better experience in their digital joruney
The report sections are great!
What do you like best about the product?
i love the report section as they are dynamic so I can quickly drill down into the sessions which I need to look into - and see the funnel breakdown
What do you dislike about the product?
The uplifitng of the system in terms of our enablemt was a bit clucnky and I would like to learn more on what is coming next - becuase this is a great product
What problems is the product solving and how is that benefiting you?
Using reports to zone in on sessions where customers leave without performing the action they wanted to perform
One of the more powerful tools I have used
What do you like best about the product?
Glassbox provides more than just metrics about who does what on the site. Having the recorded sessions, journey maps, and interaction maps all in one tool helps elevate my understanding of how users use my site in a way that I can't get from either qualitative or quantitative alone.
What do you dislike about the product?
more communication on product updates and new features would be great
What problems is the product solving and how is that benefiting you?
I am trying to gain a quantitative perspective of qualitative problems. I take comments from individual users obtained through qualitative studies then use Glassbox to try to understand more about that issue. For example, are other users having the same problem? Or what is the context of the problem; how did the user come to experience that problem in the context of other pages, their journey, and navigation.
Very helpful
What do you like best about the product?
I love the fact that we can see everything the person does during their session. Very helpful to be able to see dates/error/departure and destination cities. Glassbox makes it easy to ascertain if and where the issue occurred.
What do you dislike about the product?
I really like the new AI features and would love to see more of it coming down the road
What problems is the product solving and how is that benefiting you?
It is very helpful to be able to see dates, any possible errors, departure and destination cities. Glassbox makes it easy to ascertain if and where the issue occurred so we can competently advise the traveler what was done and where or if an error was made.
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