Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
mobile experience
What do you like best about the product?
The ability to see what our clients are doing/interacting with in our mobile experience and our browser experrience lets us know where we need to focus any future development areas
What do you dislike about the product?
I think the latest updates are great...not sure where to improve at the moment. meaning everything is working the way it should with not outstanding issues. Happy with the fact that this is not impacting the end user performance as well
What problems is the product solving and how is that benefiting you?
We are using Glassbox to shorten the development cycles of our mobile product releases. We have been able to shorten these times considerably.
- Leave a Comment |
- Mark review as helpful
love the struggle scores
What do you like best about the product?
I like struggle score and struggle type information in the glassbox, also the business flow feature is really important for us to track all these KPIs that really matters to us. I am very power user of funnel feature in the glassbox and most importantly its TAG less feature is next level capability for us
What do you dislike about the product?
Its difficult to find page names in glassbox, can we have centralized repository with all page names somewhere in glassbox. There should be user level grouping so that one department does not access other department glassbox custom reports. Also whenever we are improving glassbox version can we have documentation with highlight of features in the respective version, please how tableau does that similarly it will help us. And add whereever possible information buttons
What problems is the product solving and how is that benefiting you?
Identifying locations in our application which are causing our customer frustration and improving them so that we can provide on a consistent basis our customers with an exemplary experience
view the entire session - with no delay
What do you like best about the product?
Definitely the fact that I can view an entire session and see how and where users struggle. The ability to get that granular is very helpful. we can see all the events in the session
What do you dislike about the product?
Our users tend to have multiple sessions , so searching to find the right one can be difficult. Generally I find the process of searching for sessions tedious . For example, they don't always have the timestamp I expect them to have.
What problems is the product solving and how is that benefiting you?
We use Glassbox as our digital Experiance Platform for understanding how to better release website and app versions and so that we can tweak our site - in real time per user to give each one there own personal experiance
very convenient
What do you like best about the product?
The convenience of watching customer the customer experience being replicated to analyze the issue and save it for future review. this provides us with the infomation we need to solve CX issues
What do you dislike about the product?
Performance! The loading takes a lot of time and some time needs clicking on same link multiple times before I can actually get to a session. This can be somewhat frustrating
What problems is the product solving and how is that benefiting you?
I am using Glassbox today to filter the customer sessions and find the places where we can provide our customers a better experinace in there joruney in our website
great visibility
What do you like best about the product?
The visibility to research the technology our clients use so that we can actually see what our customers are seeing. This provides us with the relevant information we require to make the chanegs to our website and have it better serve our customers
What do you dislike about the product?
More extended periods for being able to view interactions. More than 30 days are needed for research purposes. The current time limit we have is insufficient to meet our business requirements
What problems is the product solving and how is that benefiting you?
reducing the operational cost of solving system errors and their impact on our business perfomrnace . we can better see how our site issues could be impacting the pefromance of users
site is user friendly
What do you like best about the product?
The site is user friendly and I can easily find my way around and am able to perform the tasks I have come for. I mainly use Glassbox for session replay and for seaching session struggles
What do you dislike about the product?
Nothing comes to mind. The site is set up really well. I and perform and accomplish the playback and can findmy way around without. there was good training as well which helped me in getting started
What problems is the product solving and how is that benefiting you?
by looking for the session which customers performed I can understand where there pain points are and what we need to do so that we can fix them and provide them with a better experiance
see what customers are encountering
What do you like best about the product?
The ability to manipulate data into a format that allows me to break down site by site what customers are encountering. This also spans across to the ability to create a thesis before testing.
What do you dislike about the product?
The ability to make he dashboard more 'user friendly' to reach the data I am looking for. This can span into a further breakdown of data at hand and of how I can export this data in the manner i am looking for it in.
What problems is the product solving and how is that benefiting you?
Using the data, we have on our customer's sessions to better understand where they are struggling. In addition, we can quickly see how bugs or any other issue has been impacting historical sessions without any need for tagging
Very good UI
What do you like best about the product?
The UI is good, and I appreciate how fast searches are in finding sessions. this way we can very quickly find and get the answers we are looking for and take actions
What do you dislike about the product?
To be honest - and I am dating my experience and mine alone so far it's worked well for what I need it for - it gives the results on time and generate the spot on insights
What problems is the product solving and how is that benefiting you?
when users enter the system and are looking for an application we can determine the areas in the screen which are not working for them and jointly with our dev ops team find a solution
Clean UI
What do you like best about the product?
Have only been using Glassbox for a few days now but love how clean the user interface looks. It's easy to navigate. Also love how clicking certain element will automatically set desired filters, very user friendly
What do you dislike about the product?
Again, have been using Glassbox for a couple of days now, but have some issues with the Journey Map and getting meaningful analysis out of them. I woulud like an easier way to zoom in on specific URLs. Searching for them in the search does not seem to do the trick now
What problems is the product solving and how is that benefiting you?
we are able to reduce the frustration levels with our digital customers becasue we can fix any friction points on their joruneys before they turn in real and worthy problems
See exactly what is happening
What do you like best about the product?
I love being able to see exactly what the customer is seeing as well. Makes it easy to debug. This then gives us the option to fix the bugs and deliver a better digital experience to our customers
What do you dislike about the product?
Mobile reply sessions are challenging to replay sometimes. this could be an availability issue or maybe because the retention period has expired, on the other hand we do have the crash analytics which is great
What problems is the product solving and how is that benefiting you?
You can tell that the mobile app gives a higher level of engagement to our customers because of Glassbox. The UX and UI we now design and release is far better and give us better exposure
showing 111 - 120