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Customized dashboards
What do you like best about the product?
I really like the dashboard customization features. it shows me the infomation i need to see for my business objectives rather than a sea of data which I cant get my arms wrapped around
What do you dislike about the product?
The search field for recorded sessions doesn't seem to work... I have no idea what field it is even searching in? I tried to search by user id and it didn't work. Also it doesn't seem to let you do partial searches.
What problems is the product solving and how is that benefiting you?
Searching for sessions with JS / API error codes and fixing them. looking at the general performance of the system (website) so that it has a good responsiveness
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Reports
What do you like best about the product?
The ability to view user session "recordings" and the ability to see user behavior on what features are used, user frustration, and where they drop out of the app.
What do you dislike about the product?
Reports... It would be nice to have the ability to use a query language to find data and create reporting. The "wizard" approach is also good but sometimes it would be easier to find data without the guardrails.
What problems is the product solving and how is that benefiting you?
We are in the business of providing the best mobile app experience so seeing where our customers leave the app and move to other channels because of a poor experience is key
great heat maps
What do you like best about the product?
The heat maps are working very well for me as i can see the ares and zones on the screen where customers are clicking - so we know where to place future feature and items
What do you dislike about the product?
The speed of the glass box can be slow at sometimes, this happens if you make a session query with mutiple parameters - it can take two to five seconds until the system gets back
What problems is the product solving and how is that benefiting you?
For our retail department we can better plan our web site in terms of where we place items on the page so that the site visitors will notice them quickly and not move on
Love the robustness
What do you like best about the product?
Recorded sessions are very usefull to our business. But what I like the most and by far is the robustness of the system and the way it integrates with outher parts of our stack
What do you dislike about the product?
More training on how to use more tools. the challenge with glass box is that there are many modules in the system and in order to learn how to use each one - it take time
What problems is the product solving and how is that benefiting you?
running on the interaction and sessions recordings of our users and site visitors so that our operations time can identify the errors in the pages and sections in the channel
Insights into the journey section
What do you like best about the product?
The journey section shows us the right and wrong areas of our product which impact the customer
What do you dislike about the product?
Sometimes the default filters misguide me until I realize "active sessions" its selected by default
What problems is the product solving and how is that benefiting you?
performance is the name of the game, the lessdown time and the faster our site operates is better for our customers as they can achive better coverge in what they do
Shows us what needs to be fixed
What do you like best about the product?
The ability to identify what users were seeing and any challenges they encountered. goes a long way in my eys because we can see where we are missing the mark and take the action
What do you dislike about the product?
I wish there was an option to export a session to a video player that could be viewed by others that might not have access to glassbox. i get there may be a PII and security issue but still
What problems is the product solving and how is that benefiting you?
performance, organize product to be more developer-oriented, I would like to see requests and responses of every single API that was called
Deep level of analysis
What do you like best about the product?
Ability to see the recording of the session. Seeing it visually is much better that looking at clickstream data
What do you dislike about the product?
Ability to search sessions using more variables than the current ones
What problems is the product solving and how is that benefiting you?
proving issues and site errors to our IT team and how this is impacting the user experience on our website - without the need to go and search and down a rabbit hole
Does as promised
What do you like best about the product?
We have been using glassbox for some time and I can say it deos as promised. we can search for user sessions in the larger context and see what they are up to and what needs to be done
What do you dislike about the product?
It does take some time to get yourself familer properly with the product and glassbox could make use of more learning materials inside of the product itself to make onboarding easier
What problems is the product solving and how is that benefiting you?
Creating journey funnels and integrating with our web analytics to see the reasons behind campaign conversion. montior the usage of new system capabilites and performance
Great UX and UI
What do you like best about the product?
session playbacks have been very helpful for us. the user interface and user experience of is very intuitive (one you get to know the tool and what it can do for you)
What do you dislike about the product?
search functionality has some limitations, it takes time to search for every event you are look for and it isn't always easy yo put it in the search fields - so some elements go un noticed
What problems is the product solving and how is that benefiting you?
replaying sessions of our customers when address support requests from out IT and devops to point and zero in on the issue and determining its root cause which can then be fixed
Easy to use
What do you like best about the product?
The funnel and interactions maps allows us to quickly resolve tech errors in the website becuase we can see how this impacts the drop off of our customers. Funnels let us see the most common flows
What do you dislike about the product?
Provide basic insights within the admin - such as time spent on specific pages, how many errors there are over time and their resolution rate. struggle levels trends
What problems is the product solving and how is that benefiting you?
REducing abandonment rates due to site errors and prioritizing fixes
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