Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
So Many Options
What do you like best about the product?
There are so many options with what to do with glassbox. I think that that the feature I like best would be the interaction map as we can see the exposure rate of specific parts of the screen
What do you dislike about the product?
data export and maintaining data with in glassbox like a mesh would be great
What problems is the product solving and how is that benefiting you?
replaying customer sessions in the web and mobile and see how their devices aer being affected and what we can do to improve experience
- Leave a Comment |
- Mark review as helpful
sessions you get from the console
What do you like best about the product?
I love the live session you get from the console. They are great in helping understand how are customers navigate the website.
What do you dislike about the product?
For now I'm satisfied with what I require from the console.
What problems is the product solving and how is that benefiting you?
Other than fixing the errors, we are able to lower the issues caused by long API calls and give a better journey for our customers
Enhancing Digital Experience
What do you like best about the product?
The ability to gain deep insights into user behaviour and preferences & also its enhanced user experience optimisation.
What do you dislike about the product?
Balancing the advantages with user privacy considerations and compliance with relevant data protection regulations is essential. User consent required in keeping the transparency of their actions in glass box
What problems is the product solving and how is that benefiting you?
Primarily Glass box benefits businesses and organisations by providing valuable insights into user behaviour and enhancing digital experience. Some of the benefits which I felt was
1. Real-time monitoring capabilities
2. Faster Issue Resolution
1. Real-time monitoring capabilities
2. Faster Issue Resolution
Great for shopping habbits
What do you like best about the product?
I like seeing my customers shopping habits so that we can configure and tailor the site to address them in a better way. its also a great integration with our WA solution
What do you dislike about the product?
I would like the info to be easier to find by email address because sometimes this is absolutely all the information i have on the customer and if I dont have it I cant find them
What problems is the product solving and how is that benefiting you?
a better shopping experience for our users
The recording session feature is key!
What do you like best about the product?
What I like best: Are the recorded sessions feature, with the unlocking of screen and the ease of dragging to create funnel
What do you dislike about the product?
Where can GB improve: The in-studio funnel can have more features. and should not be disabled if worked on. why does this happen ?
What problems is the product solving and how is that benefiting you?
pushing the site tech to its limit without impacting the user experience and making sure our sites responsiveness is quick
How users interact
What do you like best about the product?
the ability to see how users interact. like, seee. with my own eyes. when they're acting on their own. Those videos are fantastic
What do you dislike about the product?
make it easier to find them. i struggle finding recordings where certain pages get hit. date ranges, pages, i'm sometimes a bit confused by what's affecting my results. and sometimes they're greyed out and the way to change something means deleting all the filters when i only wanted to change something of it
What problems is the product solving and how is that benefiting you?
Operating on the struggles which we have on our pages which are affecting our customer's progress
Looking into the customer sessions for better experience
What do you like best about the product?
The Recording which we have access to are the ballpark of our activity - we can see where people who are using our product yearn for a better level of experience
What do you dislike about the product?
Recordings ofter load to slow or they crash. Reportings layouts could also be improved, and the view can be very overwhelming and difficult to navigate on so it makes it hard
What problems is the product solving and how is that benefiting you?
Create funnels and business flows to view points of conversion and dropoff.
Accurate playback of sessions
What do you like best about the product?
The recorded sessions we have can be accuratley played back so that we can see exactly where our customers have issues on their digital assest. we can also identify where they are having diffculities
What do you dislike about the product?
Better (easier) flow analysis - right now we need to define this flow and it is somewhat complicated to do so and takes to much time - (this may be a training issue)
What problems is the product solving and how is that benefiting you?
catching all the problems in our websiteand correcting them before our customer get frustrated and leave - which is great
Intuitive solution
What do you like best about the product?
The metrics glassbox has are largely (intuitive) which makes the onbaording of the team much easier
What do you dislike about the product?
Struggle count doesn't really mean all that much to me
What problems is the product solving and how is that benefiting you?
Looking at the customer struggles in our site and correcting the issues they have and the errors in the site so that they can have a better journey in the digital path they have taken
Keep using Interaction Maps
What do you like best about the product?
I keep on using the Interaction maps they are comprehensive and help me understand the mysterious parts of the Joruney on which i should foucs on - and where I can find errors
What do you dislike about the product?
Make the ability to select what device, OS and browser to look at easier becuase right now I have to say it can be somewhat difficult at some times to understad which is which
What problems is the product solving and how is that benefiting you?
reduce the errors on our website and provide our users with a better and cleaner experience in our website and mobile applications for their usage
showing 181 - 190