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Super helpful
What do you like best about the product?
Augmented Journey Map: It's super helpful to analyse the paths most taken which is given the best conversions to double down the efforts accordingly.
Error Logs: Exhaustive Console Error Logs helps in identification &m resolution of errors which hinders the user experience unnecessarily.
Error Logs: Exhaustive Console Error Logs helps in identification &m resolution of errors which hinders the user experience unnecessarily.
What do you dislike about the product?
Longer retnetion of data would be beneficial
What problems is the product solving and how is that benefiting you?
Inbound Lead Funnel Optimisation: Inbound Lead at Whatfix has the highest share in our ARR and increase influx of inbound leads fuels our growth engine.
With Glassbox, we are taking a data driven approach to increase the conversion rate on our website.
With Glassbox, we are taking a data driven approach to increase the conversion rate on our website.
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Scroll depth analysis.
What do you like best about the product?
I like a lot the heatmap and the scroll depth analysis. Also the recorded sessions are very insightful, though I would prefer to go back further in the past to make comparisons between two time periods that are more distant between each other. The journey map could be also improved, in order to understand if the website structure can be improved.
What do you dislike about the product?
The time period can be improved. Also a feature with automatic generated improvement hints like for example on Google Ads would be great. Like a AI companion that gives you hints in which areas of the website we can improve.
What problems is the product solving and how is that benefiting you?
Questions on how our customers like our site can now be understood. We can build reports and funnels to locate where customers are unable to perform what they have come for and take the corrective actions
Recreation of experience
What do you like best about the product?
I like the fact that I can recreate the experiance my customers are having on the site and based on this understand exactly how they are engaged with our new site capabiliites and feaures on our digital channel.
What do you dislike about the product?
improvement in screen element precision and font size as some issues are hard to identify
What problems is the product solving and how is that benefiting you?
Time for releasing new features and site capabilities has decreased as we can now properly prioritize what needs to be done first.
Strong the user interface
What do you like best about the product?
The colour of the user interface - it's not overwhelming
What do you dislike about the product?
The help section seems to have some old content within it so that needs updating (something about a funnel link - or something like that was still in the section)- I was searching how to create funnels and the navigation to the 'How to create a funnel' seemed hidden. Instructions could be clearer
What problems is the product solving and how is that benefiting you?
Redudcing the friction points of our customers during their digital purchase and making it easier for them to complete their transactions
Great retroactive search
What do you like best about the product?
What I like in Glassbox is the ability to create funnels from events in the session. Previously we were using a tool where you had to tag each evet you wanted to make a funnel on
What do you dislike about the product?
Until know what the most I liked and I used it Business flow to see the funnel that I built, interaction maps and recorded sessions.
What problems is the product solving and how is that benefiting you?
We are using Glassbox to undersatnd where customers leave us and understand the reasons why
Strong Ad-Hoc Funnels
What do you like best about the product?
I like the way we can found seasons and replay it, the way we create funnels so easily so we can call the step from de season and forma the funnel so later we can view it in a different panel
What do you dislike about the product?
meybe the interfaz its like a little bit old, but in functions its ok
What problems is the product solving and how is that benefiting you?
Build funnel and understand user engagement in our solution
Finding and Fixing
What do you like best about the product?
I like the fact that I can see client interactions on our websites. It helps to identify key issues where we can liase with our developers to investigate and ultimately Fix. Client testimony is often not enough - so to be able to see is truly helpful.
What do you dislike about the product?
I typically use Glassbox for a very limited scope. From what I use it works pretty well. If maybe it was more clear and descriptive as to what it is showing us, that may be helpful. Also if there was a place on the site where it could teach me how to be more efficient in Using Glassbox, that would also be helpful
What problems is the product solving and how is that benefiting you?
Finding and fixing the issues on our site which use to casue customer complaints and abandonment. We havbe been able to increase our site enegagement
UX Has improved dramatically
What do you like best about the product?
So much data and detail, user experience has improved dramatically over the last year, customer service also.
What do you dislike about the product?
There's almost too much data available, short cut reports to the most important information?
What problems is the product solving and how is that benefiting you?
Looking in the Glassbox console we can better determine how to build better products by deciding where to place new product functions and features
Understanding our customers
What do you like best about the product?
The Glassbox Augmented Journey Map provides:
Details of our customer sessions, the reasons behind their exercise and the level of engagement.
The fact I like best is that from here, we can dive into our customer timeline and see their sessions over time. This means that we can view our customer's experience across their entire journey with us - not just a single session.
Details of our customer sessions, the reasons behind their exercise and the level of engagement.
The fact I like best is that from here, we can dive into our customer timeline and see their sessions over time. This means that we can view our customer's experience across their entire journey with us - not just a single session.
What do you dislike about the product?
The Onboarding process should be more proactive in my opinion
What problems is the product solving and how is that benefiting you?
Understanding our customer behavior and resolving UX bugs in our site, which are affecting their experiance
Conversion Tracking
What do you like best about the product?
session recording and conversion features provide us the understanding and the insight to gearing up our site so that it fits our customer needs
What do you dislike about the product?
Web analytics reporting dashboard and custom event tracking
What problems is the product solving and how is that benefiting you?
Reduing the error resolution time and makeing better UX descions for our site
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