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Like the Interaction Maps
What do you like best about the product?
In Glassbox, I like funnel reports, interaction maps and business flow overviews most
What do you dislike about the product?
Building funnels, showing second clicks on interaction maps, enable different options in funnels (e.g. first summarizes and then be able to see details)
What problems is the product solving and how is that benefiting you?
Today we are using this in many ways - but above all to understand which parts of our website need to be fixed
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Good dashboard
What do you like best about the product?
I must highlight the exceptional value of the comprehensive dashboard within Glassbox, which serves as an invaluable tool to actively monitor and identify any existing errors that may arise within my conversion funnels. This feature-rich dashboard helps us and provides an intuitive and visually appealing interface that allows me to effortlessly track and analyze error occurrences, offering real-time visibility into any potential issues. With the ability to easily detect and assess errors through this dashboard, I can swiftly take corrective action, fine-tune my funnels, and ensure a seamless user experience. The inclusion of this robust dashboard within Glassbox not only enhances my troubleshooting capabilities but also empowers me to proactively address errors, leading to improved conversions, heightened customer satisfaction, and sustained business success.
What do you dislike about the product?
I find myself strongly inclined to emphasize the importance of displaying a greater amount of error information. It would be highly beneficial if Glassbox could enhance its capabilities in showcasing detailed error messages and providing comprehensive insights into the types and frequencies of errors occurring within my conversion funnels. I can also say that by having access to a broader range of error information, I could gain a deeper understanding of the pain points that users encounter, enabling me to address them more effectively and ultimately improve the overall user experience. The ability to showcase extensive error information would undoubtedly empower me to make more informed decisions and implement targeted optimizations that lead to smoother user journeys, increased conversions, and enhanced customer satisfaction.
What problems is the product solving and how is that benefiting you?
We use Glassbox to see where people are filling in their cliams and what problems and errors they may be having when trying to put them in. we then can go and reduce them
user friendly funnel studio
What do you like best about the product?
I recently had the opportunity to explore the incredible capabilities of Glassbox's Funnel Studio, and I must say, it has truly revolutionized the way I approach marketing and conversion optimization. Funnel Studio provides an intuitive and comprehensive platform to analyze and fine-tune my conversion funnels.
One of the standout features of Funnel Studio is its ability to track and visualize user journeys with remarkable detail. I can easily identify the stages where users drop off or encounter hurdles, allowing me to pinpoint the exact areas that require attention and improvement. This level of granular insight has proven invaluable in optimizing my sales funnels and maximizing conversion rates.
One of the standout features of Funnel Studio is its ability to track and visualize user journeys with remarkable detail. I can easily identify the stages where users drop off or encounter hurdles, allowing me to pinpoint the exact areas that require attention and improvement. This level of granular insight has proven invaluable in optimizing my sales funnels and maximizing conversion rates.
What do you dislike about the product?
I must admit, I've encountered some challenges when it comes to creating reports using Glassbox. The current creation process can be quite arduous and time-consuming, requiring significant effort to generate comprehensive reports. It would be highly beneficial if Glassbox could consider implementing improvements in the creation process, such as streamlining the steps, enhancing the user interface, and providing more intuitive options. By simplifying the report creation experience, businesses like mine could save valuable time and resources while effectively communicating the insights and findings derived from Glassbox's powerful features.
What problems is the product solving and how is that benefiting you?
As a business leveraging Glassbox's Funnel Studio, I am effectively addressing the challenge of optimizing my conversion funnels. With Funnel Studio's advanced capabilities, I can closely monitor and analyze user journeys throughout the sales funnel, pinpointing areas of friction or drop-offs. This invaluable insight allows me to make data-driven decisions to streamline and enhance my funnels, resulting in increased conversion rates and improved overall marketing effectiveness. Funnel Studio empowers me to fine-tune my customer acquisition process, maximize ROI, and drive business growth through optimized conversion funnels.
incredibly valuable
What do you like best about the product?
Session Replay is an incredibly valuable feature offered by Glassbox that allows me to delve deep into the actions and behaviors of my customers. It provides me with the ability to visually replay their sessions, step-by-step, enabling me to see precisely what they are doing, how they navigate my website or app, and the interactions they have with various elements. This detailed level of insight helps me understand their journey, identify pain points, and uncover opportunities for optimization. By leveraging Session Replay, I can make data-backed decisions to enhance the user experience, boost engagement, and drive conversion rates, ultimately leading to greater customer satisfaction and business success.
What do you dislike about the product?
As I'm still in the process of familiarizing myself with Glassbox, I'm discovering its immense potential in surfacing valuable insights and uncovering hidden opportunities. However, I believe there is room for improvement in terms of making these insights more readily accessible, reducing the time required to sift through the data. By streamlining the user interface and refining the presentation of information, Glassbox could enhance efficiency, enabling businesses like mine to quickly extract actionable insights and capitalize on opportunities with minimal effort. This would significantly contribute to maximizing productivity and leveraging the full potential of the platform.
What problems is the product solving and how is that benefiting you?
As a business utilizing Glassbox, I am addressing the challenge of identifying and resolving discoverability problems. With Glassbox's advanced capabilities, I can closely examine user interactions and behaviors, uncovering any obstacles or hurdles that may hinder their ability to discover crucial features or information. By gaining comprehensive visibility into these discoverability issues, I can make informed decisions to optimize the user experience, streamline navigation, and ensure that users effortlessly find what they're looking for.
understanding our customers
What do you like best about the product?
One of the aspects that I really appreciate about Glassbox is the ability to access and analyze the user's account details. This feature allows me to effortlessly identify and determine whether the issue at hand is a result of the user's error or a discoverable error within the system. Being able to delve into the account specifics and distinguish between these two types of errors greatly streamlines the troubleshooting process and enables me to provide more accurate and targeted solutions to users.
What do you dislike about the product?
Glassbox doesn't always work consistently, even when the customer is logged in, and this inconsistency can be a bit of a bummer. It would be really awesome if Glassbox could ensure a more reliable and seamless experience across all user sessions, regardless of whether the customer is logged in or not. Having that level of consistency would greatly enhance the overall usability and effectiveness of the tool.
What problems is the product solving and how is that benefiting you?
Glassbox helps me tackle the challenge of understanding and improving customer experience. By leveraging its powerful features, I can gain deep insights into user behavior, detect pain points, and optimize various aspects of my website or app. With session replay and advanced analytics, Glassbox empowers me to make data-driven decisions, enhance user satisfaction, and drive business growth through an enhanced customer experience.
Context understadning
What do you like best about the product?
The ability to see what exact element was clicked on in context with what's going on behind the scenes as I watch session replays. It's really helpful for problem-solving
What do you dislike about the product?
Glassbox is a very complex and powerful tool and its UI can be a little overwhelming at times. I'm a digital native, but I'm not a power user. I sometimes wish it would be a little easier to just see the user journeys I care about without getting bogged down in all the other details, or having to hover over each icon in the UI to see a label and find out what it does or if it will be able to help me. You offer a lot of pop-up help in the app and that's useful, but I'd still like to just be less overwhelmed by the experience of using Glassbox
What problems is the product solving and how is that benefiting you?
there have been several business benefits of using Glassbox for us - but the most important one is understanding how a user's experience is impacting their behaviour
Session recordings
What do you like best about the product?
The session recording are allowing me to understand where to go to and how to keep our customer satisfied by going over with them after the session they had to and see their experaince
What do you dislike about the product?
There was a bug that took quite a while to fix, and the display of the session recordings was heavily impacted. It made it very difficult for us to review our customers' experiences but we were able to take it
What problems is the product solving and how is that benefiting you?
in order to see how our campaigns perform and the reason behind them going up or down in their conversion
Easy to use
What do you like best about the product?
Session replay is very easy to use and share with other people in the organization - and from this they can take action and solve issues at the company level. which is proving to be useful
What do you dislike about the product?
search session by Adobe MCID and allow session level raw data feed becuase we would like to intergate this data with other systems as well. for other people in the org to use
What problems is the product solving and how is that benefiting you?
time and time again we are finding that we can use Glassbox to better understand the reasons behind our customers behavior and why they act the way they do and what needs to be done.
Being able to breakdown the session
What do you like best about the product?
Being able to break down and see the overall customer journey and experience is extremely useful in understanding user behaviors on site. This is what I like best.
What do you dislike about the product?
Setting up custom reports is very manual and not being able to retroactively tag events makes it difficult to spontaneously collect possibly import metrics on site changes
What problems is the product solving and how is that benefiting you?
We are reducing the issues and friction points in the web-site and helping our customers in performing the actiong they have come from. reducing the errors as well.
The Icons are great
What do you like best about the product?
The icons in Glassbox which appear in the session replay are very useful because they show which kinds of struggles the user is encountering without the need to dive into the details of the events and elements
What do you dislike about the product?
It would be great if we were able to see the entire journey of a customer across mutiple sessions and touchpoints rather than just a single session which we can see today
What problems is the product solving and how is that benefiting you?
Optimizing the website so that we can better have users navigate through it without suffering from any technical glitches and that the load time is not too long also.
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