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Deep understanding
What do you like best about the product?
The session recordings provide deeper understanding about the journeys which otherwise would not be possible to achieve. It provided ui/ux improvement opportunities, error types after every page that customers get and dead clicks on the pages as well. All of these come quite handy in the project
What do you dislike about the product?
In the recorded sessions, I feel that glassbox could come up with the insights about the sessions as well like if the customers spending too much time on a page, may be the cta buttons are not rightly placed, if there too many rage clicks, the cta buttons are not clear for customers - though I know this is part of the AJM
What problems is the product solving and how is that benefiting you?
Developing a better UX and UI for our customers and reducing the time it takes to solve bugs or other experiance issues. Glassbox captures all data about a customer joruney so that we can see what needs to be improved very quickly
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Captures the metadata
What do you like best about the product?
I like how GB can capture certain meta data on the user and devices used and how GB can alert to things like dead clicks, long page loads and load errors, to name a few,
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What do you dislike about the product?
I am still learning GB but I initially had issue understanding where to start how to search and view recorded sessions. Also, for some reason every time I go to GB it gives a popup which is very annoying. Also, when someone shares a link to session with me, it never goes to it. It goes to the dashboard and I have to click or enter the link a second time to get to the recorded session.
What problems is the product solving and how is that benefiting you?
Resolving errors in our site including the ones which impact the experiance of customers and casue them to abandon
Solve Problems
What do you like best about the product?
I like being able to set up specific criteria to identify video sessions to watch in order to solve specific problems
What do you dislike about the product?
Speed and performance could be better but maybe its an issue of the ammount of data and sessions.
What problems is the product solving and how is that benefiting you?
Assiting our customers by giving them a better site and app so they have a positive experianice duringtheir joruney
Strong combination of analytics
What do you like best about the product?
I like how Glassbox combining between different analytics tools. This combination gives a deep analytical ability to go through our data and extract insights
What do you dislike about the product?
I would like to see automated insights which come up in a simple and stragihtforward langage.
What problems is the product solving and how is that benefiting you?
reducingthe friction levels on our apps and retail web site allowing our customer to havea better experiance when making a purchase
See What Customers Are Doing
What do you like best about the product?
I love that we can visibly see what customer's are doing during their booking process.
What do you dislike about the product?
Sometimes it is difficult to locate specific sessions that should be available to find.
What problems is the product solving and how is that benefiting you?
Driving a better customer engagement and increasing adoption of new features by locating them in the right place
Closes the feedback loop
What do you like best about the product?
I like Glassbox as it closes the feedback loop for my products. I am able to know what are the struggles and make improvements to my products.
What do you dislike about the product?
My main gripe of the Glassbox portal is the icons on the left navigation bar. The icons not intuitive enough for me to know what is what. I would suggest having labels there.
What problems is the product solving and how is that benefiting you?
REducing the time it take to solve problems in our website. Glassbox has a very deep level of data and insights which we can use to identify all friction points - in way which other solutions simply cant. Also being in an FSI industry we needed a vendor which was fit out strict reglations - Which Glassbox does
Love those Heatmaps
What do you like best about the product?
I love the heatmapping tool to truly understand the engagement with various pages and where users click and struggle
What do you dislike about the product?
exporting screen recording and heatmaps could be a bit better , currently is has a few issues
What problems is the product solving and how is that benefiting you?
Fostering a better app for our customers and vendors while they browse the site
Feel the user journey
What do you like best about the product?
using glassbox I can see and feel the user journey right from my desk. The ability to experience the exact steps taken by the user is priceless,
What do you dislike about the product?
The interface is complex and not easy to use without guidance, the names of the tabs are very proffesional.
What problems is the product solving and how is that benefiting you?
REducing the friction point of ousr customers by providing them an intuative interface for doing business
Detailed session capture
What do you like best about the product?
The Glassbox Session recording is very powerful and is full of details regarding the session expierance of the customer
What do you dislike about the product?
client activities capture could be improved and include some more details
What problems is the product solving and how is that benefiting you?
Improving our complaince stability and reducing any fraud isseus
Recorded Sessions are great!
What do you like best about the product?
Recorded sessions is great because you are front and center on the general user experience that may not always be quantifiable in other reporting structures that our company uses.
What do you dislike about the product?
I think Glassbox can improve by injecting more education around the tools within the experience itself.
What problems is the product solving and how is that benefiting you?
Developing a better site exp for our customers which engages with them. less time to identify errors and pain points
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