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A great tool to work with
What do you like best about the product?
As a designer, Interaction Maps are the tool I like best, especially how I can click on a certain element and then view Session Replays which feature that element being used
What do you dislike about the product?
Overall I've struggled with pages not loading, which is made more frustrating when load times are already long. Also experienced issues with my session expiring after a short period of time and getting stuck in a loop of continuously logging in
What problems is the product solving and how is that benefiting you?
we get a very good understadning of how our customers are using our website and how they interact with us. it gives us the insight we need to design a site which is fitted to our customers needs
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Powerful Insights
What do you like best about the product?
I really like using Glassbox on a going basis because it has helped us countless times in the process of being able to see what the customer sees on an ongoing basis
What do you dislike about the product?
It's hard to make work. The only way I can get it to work is by opening it in a new window in incognito mode every time I need to access it. It can be also difficult to search by eds when it's working, Sometimes you have to take some of the numbers off of the eds to make it work. it would also be nice to be able to click and drag to progress thru the video at a quick pace to help find the trouble spot faster. Hope this helps!
What problems is the product solving and how is that benefiting you?
understanding how our customers are using our site and seeing exactly and precisely what is working for them and what is not working for them so well - this is very important for us
Great Flexibility
What do you like best about the product?
I love the flexibility of custom reports and the effectiveness of recorded sessions. it helps us validate the exact issue and experience our customer is having in our site
What do you dislike about the product?
We have some issues with Usability. another thing we have is Inability to maximize session views, poor performance when recorded sessions get long. this is an issue we have -
What problems is the product solving and how is that benefiting you?
Improving our customer experience by seeing where our customers are finding it challenging to perform the task they have come for. This also provides a better Customer experience
Fills the holes we have
What do you like best about the product?
Session replay fills in the holes to understand why something happened. when we go ahead and reproduce the issues we can then go ahead and fix them in a timely fashion
What do you dislike about the product?
Want more than 8 consecutive days of data - this may be a retention issue, but right now, this is an issue for us that we would like to address because that would be great.
This would be very important to us
This would be very important to us
What problems is the product solving and how is that benefiting you?
Detecting errors when they occur and fixing them to speed up issue resolution for customers who are having issues in our website increases our customer satisfaction
dive into the customer experience
What do you like best about the product?
The core ability to dive into the customer experience is the strength of Glassbox. By understanding this, we can improve the experience and have customers who are pleased
What do you dislike about the product?
No suggestions at this time. I'm still becoming familiar with the current capabilities -but what I can see it is working well for the team and me and is easy to learn
What problems is the product solving and how is that benefiting you?
Improving our customer experience and better operational efficiency by dealing with errors quicker and reproducing customer issues in a timely fashion - this is great for us
Only Glassbox
What do you like best about the product?
Filling a niche only glass box does right now by letting us rewatch client experiences this helps us understand why customers act the way they do on the website
What do you dislike about the product?
How inconsistently we can or can't find sessions - sometimes this is hard for us as we can't find the sessions we are looking for. Maybe this is an issue of retention
What problems is the product solving and how is that benefiting you?
Seeing where our customers are struggling and why they are leaving our site. We can also see what causes them to be more engaged with our site. This drives a better CX
Love the Interaction Maps
What do you like best about the product?
I am really pleased and satisfied with Glassbox Interaction Maps - Using them has enabled us to understand the parts of the page in our website where our customers spend their time
What do you dislike about the product?
The interaction maps - having to reload the screen maybe 20 times before getting a screenshot is a little tiresome. It'd be great if it just worked first time and it had a way to look back in time too
What problems is the product solving and how is that benefiting you?
Seeing where and how customers engage with the website and mobile app - understand which parts of application are more engaging and which are less and of course what to develop next
Very Powerful Interaction Maps
What do you like best about the product?
I love the Interaction Maps they are very powerful and provide me with the insights I require in order to advance mu business by seeing how customers are interacting with my website
What do you dislike about the product?
I would be very happy if Glassbox were to offer the ability for extended historical data in some way or another. this would be very beneficial for us as we could understand our customer activity better
What problems is the product solving and how is that benefiting you?
seeing how customers are using the website, production support and upping our service to provide a quicker time to resolution on errors and service request - also
Easy to use!
What do you like best about the product?
I have been thoroughly impressed with my experience using Glassbox. Initially, I had concerns about the ease of use but was pleasantly surprised at how user-friendly and intuitive it is. The platform has a sleek interface and top-notch functionality that streamlines my workflow and makes analyzing data a breeze. I highly recommend Glassbox to anyone in search of a robust analytics tool that is simple to navigate and understand
What do you dislike about the product?
I am new to the solution but having the ability to enrich existing data with third party data, or add process step data from other solutions would be nice to have
What problems is the product solving and how is that benefiting you?
Glassbox has been an invaluable asset for me as an analyst in our company. Its robust analytics have enabled me to gain a deeper understanding of our customers' behavior and pinpoint areas for improvement in their experience. I have found it to be a powerful tool in enhancing the overall customer journey for our business.
easy and friendly
What do you like best about the product?
I have been using Glassbox for the past few months to view my transactions and I have been extremely impressed with the easy and friendly interface. The platform is incredibly user-friendly and intuitive, making it simple for me to quickly and easily view my transactions.
One of the things I love most about Glassbox is the clean and organized layout of the dashboard. It is easy to navigate and find exactly what I am looking for, whether it is a specific transaction or an overview of my spending habits.
In addition to the user-friendly interface, the customer support team at Glassbox has been fantastic. Any time I have had a question or issue, they have been quick to respond and provide helpful solutions.
Overall, I am extremely satisfied with my experience using Glassbox and would highly recommend it to anyone looking for an easy and efficient way to track their transactions.
One of the things I love most about Glassbox is the clean and organized layout of the dashboard. It is easy to navigate and find exactly what I am looking for, whether it is a specific transaction or an overview of my spending habits.
In addition to the user-friendly interface, the customer support team at Glassbox has been fantastic. Any time I have had a question or issue, they have been quick to respond and provide helpful solutions.
Overall, I am extremely satisfied with my experience using Glassbox and would highly recommend it to anyone looking for an easy and efficient way to track their transactions.
What do you dislike about the product?
more reporting, stats and tools to identify the pain areas for performance issues it would be great if we had this becuase it would make our lives much easier today
What problems is the product solving and how is that benefiting you?
As a digital analyst, I rely on accurate and reliable data to inform my analyses and recommendations. Glassbox has been an invaluable tool in helping me to achieve this.
One of the primary ways I use Glassbox is to track user behavior on our company's website. The platform allows me to see exactly how users are interacting with the site in real-time, which helps me to identify any potential issues or areas for improvement.
Additionally, Glassbox's robust analytics capabilities have allowed me to dive deeper into user behavior, enabling me to identify patterns and trends that would have otherwise been difficult to discern. This has been particularly useful in identifying areas of the site where users are experiencing difficulty, as well as identifying opportunities for optimization.
Overall, Glassbox has been a game-changer for my work as a digital analyst. Its easy-to-use interface and powerful analytics capabilities have allowed me to more effectively analyze user behavior and make informed recommendations for improving the user experience. I am confident that my company has benefited greatly from using Glassbox, and I highly recommend it to anyone looking to gain a deeper understanding of their users' behavior.
One of the primary ways I use Glassbox is to track user behavior on our company's website. The platform allows me to see exactly how users are interacting with the site in real-time, which helps me to identify any potential issues or areas for improvement.
Additionally, Glassbox's robust analytics capabilities have allowed me to dive deeper into user behavior, enabling me to identify patterns and trends that would have otherwise been difficult to discern. This has been particularly useful in identifying areas of the site where users are experiencing difficulty, as well as identifying opportunities for optimization.
Overall, Glassbox has been a game-changer for my work as a digital analyst. Its easy-to-use interface and powerful analytics capabilities have allowed me to more effectively analyze user behavior and make informed recommendations for improving the user experience. I am confident that my company has benefited greatly from using Glassbox, and I highly recommend it to anyone looking to gain a deeper understanding of their users' behavior.
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