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Works as intended
What do you like best about the product?
I do love it the options we have to filter it completly as needed this has a lot of benefits for us as we can quickly understand the source of things happening in our system
What do you dislike about the product?
The options of organization trought the files are not the most optimal, that was an experience i would like to have it easier for organization becuase some times it can take to long
What problems is the product solving and how is that benefiting you?
we can determine where our customers are struggling on our website and where they are leaving us and most important we can tell why, we can do this very quickly as well
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Powerful Session Replay
What do you like best about the product?
I have been using Glassbox for several months now and one of the features that has really stood out to me is the session replay function. As someone who works in customer service, having the ability to see detailed user interactions and understand their behaviors has been invaluable. With Glassbox's session replay, I am able to see exactly what users are doing on our website and identify any potential issues or frustrations they may be experiencing.
Not only has this helped me to better understand and address customer concerns, but it has also allowed me to identify and fix issues on our website that I may have otherwise been unaware of. The level of detail provided by the session replay function is truly impressive and has helped me to greatly improve the user experience on our website.
Overall, I am extremely impressed with Glassbox and the session replay feature in particular. It has proven to be a valuable tool in my work and I would highly recommend it to anyone looking to better understand and improve the user experience on their website.
Not only has this helped me to better understand and address customer concerns, but it has also allowed me to identify and fix issues on our website that I may have otherwise been unaware of. The level of detail provided by the session replay function is truly impressive and has helped me to greatly improve the user experience on our website.
Overall, I am extremely impressed with Glassbox and the session replay feature in particular. It has proven to be a valuable tool in my work and I would highly recommend it to anyone looking to better understand and improve the user experience on their website.
What do you dislike about the product?
The app has been a little bit slow to load sessions over the past week or so but nothing to complain about to much around this - its just how things can be some times
What problems is the product solving and how is that benefiting you?
Glassbox is a company that provides a digital customer experience platform for businesses. One of the main problems that Glassbox helps businesses solve is understanding customer behavior and improving the customer experience.
One way Glassbox does this is through the use of session replay technology, which allows businesses to record and replay customer interactions with their website or app. This allows businesses to see exactly what a customer did during their visit, including clicks, scrolls, and other actions.
By using session replay, businesses can better understand the customer journey and identify areas where the customer experience can be improved. For example, if a customer is having difficulty finding a product on a website, the business can use session replay to identify the problem and make changes to the website to make it easier for customers to find what they are looking for.
In addition to session replay, Glassbox also provides analytics and reporting tools to help businesses understand customer behavior and identify trends and patterns. This information can be used to make informed decisions about how to improve the customer experience, such as by adjusting the website layout, adding new features, or improving the overall user interface.
Overall, Glassbox helps businesses solve the problem of understanding customer behavior and improving the customer experience by providing powerful tools for recording, analyzing, and reporting on customer interactions. By using these tools, businesses can identify problems and make changes to improve the customer journey, leading to increased customer satisfaction and loyalty.
One way Glassbox does this is through the use of session replay technology, which allows businesses to record and replay customer interactions with their website or app. This allows businesses to see exactly what a customer did during their visit, including clicks, scrolls, and other actions.
By using session replay, businesses can better understand the customer journey and identify areas where the customer experience can be improved. For example, if a customer is having difficulty finding a product on a website, the business can use session replay to identify the problem and make changes to the website to make it easier for customers to find what they are looking for.
In addition to session replay, Glassbox also provides analytics and reporting tools to help businesses understand customer behavior and identify trends and patterns. This information can be used to make informed decisions about how to improve the customer experience, such as by adjusting the website layout, adding new features, or improving the overall user interface.
Overall, Glassbox helps businesses solve the problem of understanding customer behavior and improving the customer experience by providing powerful tools for recording, analyzing, and reporting on customer interactions. By using these tools, businesses can identify problems and make changes to improve the customer journey, leading to increased customer satisfaction and loyalty.
Endless possibilities
What do you like best about the product?
I recently started using Glassbox and I am blown away by its flexibility and customization options. With Glassbox, I am able to create personalized dashboards that display exactly the information I need to see. The ability to fully customize the layout and design of my dashboard makes it easy for me to quickly and efficiently analyze my data. Additionally, the integration options with other tools and platforms allow for endless possibilities in terms of the data I can access and display. Overall, I am extremely impressed with Glassbox and highly recommend it to anyone in need of a powerful and customizable dashboard solution.
What do you dislike about the product?
"double login" > I always reach the login page, put in credential and afterwards it opens new login with company header and I need to do it once again. this can be a fraction frustrating
What problems is the product solving and how is that benefiting you?
Glassbox is a dashboard and analytics platform that helps businesses and organizations track, analyze, and visualize their data. One of the main problems that Glassbox is solving is the difficulty of accessing and understanding large amounts of data in a meaningful way. By providing a customizable dashboard interface, Glassbox enables users to easily and intuitively view and understand their data.
For me personally, Glassbox has been a valuable tool in my work as it allows me to quickly and easily access and analyze the data I need to make informed decisions. The customizable dashboard allows me to focus on the data that is most important to me, and the integration options with other tools and platforms enable me to access a wide range of data sources. Overall, Glassbox has greatly improved my ability to analyze and understand my data, which has been a huge benefit to my work.
For me personally, Glassbox has been a valuable tool in my work as it allows me to quickly and easily access and analyze the data I need to make informed decisions. The customizable dashboard allows me to focus on the data that is most important to me, and the integration options with other tools and platforms enable me to access a wide range of data sources. Overall, Glassbox has greatly improved my ability to analyze and understand my data, which has been a huge benefit to my work.
Superhub business flows
What do you like best about the product?
The business flows Glassbox comes with are very powerful. they allow us to identify which customer flows are working better than others and to understand why some products are more appealing
What do you dislike about the product?
There are a few issues in Glassbox - Bugs in the journey map where customers are unable to click on the nodes - this can be very frustrating some times. but in general, the solution is to deliver value
What problems is the product solving and how is that benefiting you?
See which campaigns are working better and see why customers are engaging with us and where our website is not performing the way it should - optimise our conversions
Great for Tracking live player activity
What do you like best about the product?
Glassbox is great for tracking the live player activity and for understanding where our customers and business users are spending their time and the kind of experience they have
What do you dislike about the product?
We do have some glitches on the augmented journey map - so I guess I would like if we have a Quicker user journey and less glitches - this would be very important for me
What problems is the product solving and how is that benefiting you?
See how customers are using our website and what kind of capabilities they use more than others and where they are leaving us and why they are doing so - this is very important
Great Tool for UX specialist
What do you like best about the product?
The ease of use between all the different sections 😊there are many capabilities in the solution but what I like best is how each one leads to the other to provide a great understadning of issues and product
What do you dislike about the product?
because I'm in system all the time I could do with live chat function when I need help for instant answers (but appreciate not all your clients are probably working in system all the time)
What problems is the product solving and how is that benefiting you?
Designing a better product for our users - understanding how our customers are interacting with the new features we release and making sure they have an exceptional experience
Helps us with making the right decisions
What do you like best about the product?
sense of easability without needing a degree in Glassbox to understand/use . WE can get all the insights we need very easily and this is helping us make the right decisions
What do you dislike about the product?
Interaction maps are poor UX; need to think like an end user and how they would use/need data such as plugin browser and 'shop the site' much to improve vs current experience
What problems is the product solving and how is that benefiting you?
We use Glassbox to see how our customers are using and engaging with our website and where they have friction points - we can then use this to fix the website and see how our customers are using it
Great solution for our needs
What do you like best about the product?
We have significant usage of the funnels - they help us understand and quantify the number of sessions which follow a specific path with no need to pre tag any of the elements
What do you dislike about the product?
Your ticketing response needs to become faster, because I raised a question and did not get any response for 1 month.
And I believe you need to implement additional explanation info on how to use your features from within the admin. For example, when creating funnels and you trying to select the best option then I will have to navigate outside the app and go to support glassbox in order to find an answer. And that answer can take a while as there many articles and user answers.
And I believe you need to implement additional explanation info on how to use your features from within the admin. For example, when creating funnels and you trying to select the best option then I will have to navigate outside the app and go to support glassbox in order to find an answer. And that answer can take a while as there many articles and user answers.
What problems is the product solving and how is that benefiting you?
understand how our customers are using our website and where they are more engaged and where less - this shows us what is working well in our website and helps us deliver a great CX
The error messaging reports!
What do you like best about the product?
I just love the The error messaging reports! they automatically indicate and surface to me where the issues may be residing and this enables me to quickly address them
What do you dislike about the product?
The Interaction maps could be more consistent some times its hard to tell how exactly the page looks like and things could get very easily confusing for us which is a shame
What problems is the product solving and how is that benefiting you?
Viewing and solving the errors we have in our site before they turn into something big which could impact our customer's experiences with our brand - this increases our performance
Ability to Understand!
What do you like best about the product?
I love the fact that I have the full ability to understand and get insights on consumer behavior. this goes a long way in helping us to drive our business in the right direction
What do you dislike about the product?
Nothing too much however to be fair - sometimes we have issues with access to the dashboards which could take some time , but overall - everything is great and useful
What problems is the product solving and how is that benefiting you?
Understanding which issues need to be fixed on our website and where is it not performing well. reduce the customer abandonment from our website and increase customer experience
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