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Seamless session recordings with multiple filters and great insights
What do you like best about the product?
Seamless session recordings with multiple filters. UX is amazing and user-friendly. Love it and use it every day
What do you dislike about the product?
You can improve more on logging and error stack trace with custom error events from the UI
What problems is the product solving and how is that benefiting you?
Seeing what the users are seeing and understanding their behavior based on all the data
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Great tool and super easy to use
What do you like best about the product?
The screen replay is fantastic, and the overall usability is top-notch. Love the ability to customize the different widgets to see the data we care about.
What do you dislike about the product?
We have an issue where the search results will only display if we use all lower case letters
What problems is the product solving and how is that benefiting you?
Solve customers' complaints faster by seeing what they see in real-time and reduce the number of support tickets. We can track events more quickly and adress issues faster now and improve the CSAT and NPS
End-to-end visibility
What do you like best about the product?
Users sessions and the alerts we get when specific events are happning
What do you dislike about the product?
The journey maps are very good but would love it if there was more training on how to read all the data
What problems is the product solving and how is that benefiting you?
Connecting web and mobile events to revenue and translating everything the user is doing to business insights
Excellent sessions replay and tracking abilities
What do you like best about the product?
The recorded sessions are excellent and provide a complete picture of what the users are doing and what drives them to abandon our website. The integrations and out-of-the-box reports are super beneficial too
What do you dislike about the product?
The GB format of the website during recorded sessions could be better
What problems is the product solving and how is that benefiting you?
Gain customer insights and improve our products based on real time feedback and behavior
Great UI and advanced features
What do you like best about the product?
The system's design is very clean and the overall look and feel of the different screens is user-friendly. Makes it very easy to customize and search for data. Great sessions reply and reports abilities
What do you dislike about the product?
can have more filters for detailed and accurate search.
What problems is the product solving and how is that benefiting you?
Troubleshooting faster and in a more accurate way and improve the user experience
Love it
What do you like best about the product?
Being able to review past online sessions and analyze the data using funnels, reports and more. Very good tool
What do you dislike about the product?
Capture more mobile and Canadian sessions
What problems is the product solving and how is that benefiting you?
Improving user's flow when on the website and mobile app and decreasing resolution time when they encounter issues
Can see every event in real-time!
What do you like best about the product?
Being able to see how the user interacts with the website and it's not always in the ways we expect! Excellent support and the business insights team is always super insightful
What do you dislike about the product?
Maybe if there was some way of smoothing the playback and having the recording slow down automatically when something is happening.
What problems is the product solving and how is that benefiting you?
Having real-time data and insights based on every event and connecting it to revenue
Very good
What do you like best about the product?
Intuitive features and easily searchable. The reports are invaluable and show us insights we wouldn't have gotten from anywhere else. Very happy with it
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What do you dislike about the product?
"Sometimes it would help to have ibubble buttons to explain certain features or field definitions.
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What problems is the product solving and how is that benefiting you?
Address customers' complaints quickly and reduce the resolution time of technical and experience issues
Great support and exciting features
What do you like best about the product?
Great educational programs and easy setup. I especially like the tutorial showing me the system's features when logging in for the first time.
What do you dislike about the product?
I think the speed of loading sessions can be increased but it could be the type of browser used
What problems is the product solving and how is that benefiting you?
We needed more visibility into different events on the website in order to improve our SEO and overall marketing strategy when it comes to audience segmentation and campaigns
Easy to use and great capabilities
What do you like best about the product?
The funnels are great, and the way the user interface presents different funnel data makes it easy to read and analyze. Also, how we see sessions from funnels just with a click is fantastic
What do you dislike about the product?
The next version should have more functionality in the funnels
What problems is the product solving and how is that benefiting you?
To be able to capture events without the need of tagging and have all digital data in one centralized system
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