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Intuitive and lots of insights
What do you like best about the product?
It is easy to set up and configure based on use cases and KPIs. The system is very intuitive and allows customization. Also, lots of insights from the very beginning
What do you dislike about the product?
So far, so good!! everything works as we expect
What problems is the product solving and how is that benefiting you?
Improve product adoption and increase conversion rate
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Serves our needs perfectly
What do you like best about the product?
The amount of data you are able to collect from the user interactions and the way it's presented - maps, reports, sessions, funnels and so more!
What do you dislike about the product?
Further customization on the reports, but so far, it serves all my needs!
What problems is the product solving and how is that benefiting you?
Understand and improve users digital interactions and gain insights on behavior root cuase to provide a better experience
Fantastic
What do you like best about the product?
Heatmaps are really good - we can see which area of our website have the most and least engagament
What do you dislike about the product?
functionality around creating the content zones takes some time to learn
What problems is the product solving and how is that benefiting you?
user experience and pain points during the flow of the website
Clean and organized
What do you like best about the product?
Till now the solution looks very clean and organized. I am using Glassbox for session replay and can quickly playback sessions and search inside of them for any element I need
What do you dislike about the product?
The playing overlay could be a bit improved. but I have been using the session replay and that works great. So not very much to add here - all in all I am very happy with what I have.
What problems is the product solving and how is that benefiting you?
Identifying the areas in our site which are not working correctly and fixing them. Lowering the number of support requests we have and the time to resolve them as we can see how customers are using our site
Great analytics solution
What do you like best about the product?
The amount of data is great, and it's very easy to analyze and share internally. Also, we can customize the dashboards and make it more use cases focus
What do you dislike about the product?
The user interface buttons can improve but the overall UX/UI is good
What problems is the product solving and how is that benefiting you?
More insights on how users interact with our website in real-time
Multiple ways to see and analyze users behavior
What do you like best about the product?
Many interactive and intuitive ways to see click percentages on-page and understand users' behavior during their digital journey as well as analyze engagement with different elements
What do you dislike about the product?
Heatmaps don't always match up to link areas, possibly because of our sticky nav that shrinks when scrolling. Would also like the ability to add more than four zones in the page analysis tool.
What problems is the product solving and how is that benefiting you?
We wanted to see engagement more in-depth and understand why users behave in a certain way to improve their experience
Really useful
What do you like best about the product?
Session Replay and funnel studio capabilities are amazing - all the data is captured and presented in multiple ways, which makes it super easy to find what you're looking for
What do you dislike about the product?
masking/omission is difficult due to my industry and lack of coding knowledge
What problems is the product solving and how is that benefiting you?
Our main use cases are funnel abandonment and UX/UI issues which is easy to track now that we have Glassbox. All of our KPI's are tracked through it and the insights are shared with teams across the organization which improves collaboration
Great for conversion tracking and optimization
What do you like best about the product?
Conversion tracking is excellent and gives us a lot of insights into what we should be updating and optimizing in our user journeys. Also, great customization options
What do you dislike about the product?
UI could be a bit confusing at the beginning
What problems is the product solving and how is that benefiting you?
Conversion tracking and website optimizationn
Great session recording
What do you like best about the product?
I really like the session recording in the solution, it means we can clearly go ahead replay any sessions we have an issue with and understand what our customer is experiencing
What do you dislike about the product?
I would love to be able to capture the entire context of the session and see all what the customer has been experiencing in previous sessions - that would be realy great for us
What problems is the product solving and how is that benefiting you?
Understanding where our customers are struggling and the issues they are having when interacting with us over our digital channels - in this case I mean our website
One of the best analytics tools available today in the market
What do you like best about the product?
Glassbox is literally the only way that I can view certain areas of the site without making a purchase, see exactly what the customer sees, how they interact and use the site, and their habits and actions that we couldn't predict or prepare that Glassbox lets us see.
What do you dislike about the product?
Just getting used to the new layout, and making sure I use all the tools, as so many good areas that we're underutilizing, which is our issue not Glassbox!
What problems is the product solving and how is that benefiting you?
Deep insight inter customer behaviour, issues and actions.
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