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Great Flexibility
What do you like best about the product?
I love the flexibility of custom reports and the effectiveness of recorded sessions. it helps us validate the exact issue and experience our customer is having in our site
What do you dislike about the product?
We have some issues with Usability. another thing we have is Inability to maximize session views, poor performance when recorded sessions get long. this is an issue we have -
What problems is the product solving and how is that benefiting you?
Improving our customer experience by seeing where our customers are finding it challenging to perform the task they have come for. This also provides a better Customer experience
Fills the holes we have
What do you like best about the product?
Session replay fills in the holes to understand why something happened. when we go ahead and reproduce the issues we can then go ahead and fix them in a timely fashion
What do you dislike about the product?
Want more than 8 consecutive days of data - this may be a retention issue, but right now, this is an issue for us that we would like to address because that would be great.
This would be very important to us
This would be very important to us
What problems is the product solving and how is that benefiting you?
Detecting errors when they occur and fixing them to speed up issue resolution for customers who are having issues in our website increases our customer satisfaction
dive into the customer experience
What do you like best about the product?
The core ability to dive into the customer experience is the strength of Glassbox. By understanding this, we can improve the experience and have customers who are pleased
What do you dislike about the product?
No suggestions at this time. I'm still becoming familiar with the current capabilities -but what I can see it is working well for the team and me and is easy to learn
What problems is the product solving and how is that benefiting you?
Improving our customer experience and better operational efficiency by dealing with errors quicker and reproducing customer issues in a timely fashion - this is great for us
Only Glassbox
What do you like best about the product?
Filling a niche only glass box does right now by letting us rewatch client experiences this helps us understand why customers act the way they do on the website
What do you dislike about the product?
How inconsistently we can or can't find sessions - sometimes this is hard for us as we can't find the sessions we are looking for. Maybe this is an issue of retention
What problems is the product solving and how is that benefiting you?
Seeing where our customers are struggling and why they are leaving our site. We can also see what causes them to be more engaged with our site. This drives a better CX
Love the Interaction Maps
What do you like best about the product?
I am really pleased and satisfied with Glassbox Interaction Maps - Using them has enabled us to understand the parts of the page in our website where our customers spend their time
What do you dislike about the product?
The interaction maps - having to reload the screen maybe 20 times before getting a screenshot is a little tiresome. It'd be great if it just worked first time and it had a way to look back in time too
What problems is the product solving and how is that benefiting you?
Seeing where and how customers engage with the website and mobile app - understand which parts of application are more engaging and which are less and of course what to develop next
Very Powerful Interaction Maps
What do you like best about the product?
I love the Interaction Maps they are very powerful and provide me with the insights I require in order to advance mu business by seeing how customers are interacting with my website
What do you dislike about the product?
I would be very happy if Glassbox were to offer the ability for extended historical data in some way or another. this would be very beneficial for us as we could understand our customer activity better
What problems is the product solving and how is that benefiting you?
seeing how customers are using the website, production support and upping our service to provide a quicker time to resolution on errors and service request - also
Easy to use!
What do you like best about the product?
I have been thoroughly impressed with my experience using Glassbox. Initially, I had concerns about the ease of use but was pleasantly surprised at how user-friendly and intuitive it is. The platform has a sleek interface and top-notch functionality that streamlines my workflow and makes analyzing data a breeze. I highly recommend Glassbox to anyone in search of a robust analytics tool that is simple to navigate and understand
What do you dislike about the product?
I am new to the solution but having the ability to enrich existing data with third party data, or add process step data from other solutions would be nice to have
What problems is the product solving and how is that benefiting you?
Glassbox has been an invaluable asset for me as an analyst in our company. Its robust analytics have enabled me to gain a deeper understanding of our customers' behavior and pinpoint areas for improvement in their experience. I have found it to be a powerful tool in enhancing the overall customer journey for our business.
easy and friendly
What do you like best about the product?
I have been using Glassbox for the past few months to view my transactions and I have been extremely impressed with the easy and friendly interface. The platform is incredibly user-friendly and intuitive, making it simple for me to quickly and easily view my transactions.
One of the things I love most about Glassbox is the clean and organized layout of the dashboard. It is easy to navigate and find exactly what I am looking for, whether it is a specific transaction or an overview of my spending habits.
In addition to the user-friendly interface, the customer support team at Glassbox has been fantastic. Any time I have had a question or issue, they have been quick to respond and provide helpful solutions.
Overall, I am extremely satisfied with my experience using Glassbox and would highly recommend it to anyone looking for an easy and efficient way to track their transactions.
One of the things I love most about Glassbox is the clean and organized layout of the dashboard. It is easy to navigate and find exactly what I am looking for, whether it is a specific transaction or an overview of my spending habits.
In addition to the user-friendly interface, the customer support team at Glassbox has been fantastic. Any time I have had a question or issue, they have been quick to respond and provide helpful solutions.
Overall, I am extremely satisfied with my experience using Glassbox and would highly recommend it to anyone looking for an easy and efficient way to track their transactions.
What do you dislike about the product?
more reporting, stats and tools to identify the pain areas for performance issues it would be great if we had this becuase it would make our lives much easier today
What problems is the product solving and how is that benefiting you?
As a digital analyst, I rely on accurate and reliable data to inform my analyses and recommendations. Glassbox has been an invaluable tool in helping me to achieve this.
One of the primary ways I use Glassbox is to track user behavior on our company's website. The platform allows me to see exactly how users are interacting with the site in real-time, which helps me to identify any potential issues or areas for improvement.
Additionally, Glassbox's robust analytics capabilities have allowed me to dive deeper into user behavior, enabling me to identify patterns and trends that would have otherwise been difficult to discern. This has been particularly useful in identifying areas of the site where users are experiencing difficulty, as well as identifying opportunities for optimization.
Overall, Glassbox has been a game-changer for my work as a digital analyst. Its easy-to-use interface and powerful analytics capabilities have allowed me to more effectively analyze user behavior and make informed recommendations for improving the user experience. I am confident that my company has benefited greatly from using Glassbox, and I highly recommend it to anyone looking to gain a deeper understanding of their users' behavior.
One of the primary ways I use Glassbox is to track user behavior on our company's website. The platform allows me to see exactly how users are interacting with the site in real-time, which helps me to identify any potential issues or areas for improvement.
Additionally, Glassbox's robust analytics capabilities have allowed me to dive deeper into user behavior, enabling me to identify patterns and trends that would have otherwise been difficult to discern. This has been particularly useful in identifying areas of the site where users are experiencing difficulty, as well as identifying opportunities for optimization.
Overall, Glassbox has been a game-changer for my work as a digital analyst. Its easy-to-use interface and powerful analytics capabilities have allowed me to more effectively analyze user behavior and make informed recommendations for improving the user experience. I am confident that my company has benefited greatly from using Glassbox, and I highly recommend it to anyone looking to gain a deeper understanding of their users' behavior.
Works as intended
What do you like best about the product?
I do love it the options we have to filter it completly as needed this has a lot of benefits for us as we can quickly understand the source of things happening in our system
What do you dislike about the product?
The options of organization trought the files are not the most optimal, that was an experience i would like to have it easier for organization becuase some times it can take to long
What problems is the product solving and how is that benefiting you?
we can determine where our customers are struggling on our website and where they are leaving us and most important we can tell why, we can do this very quickly as well
Powerful Session Replay
What do you like best about the product?
I have been using Glassbox for several months now and one of the features that has really stood out to me is the session replay function. As someone who works in customer service, having the ability to see detailed user interactions and understand their behaviors has been invaluable. With Glassbox's session replay, I am able to see exactly what users are doing on our website and identify any potential issues or frustrations they may be experiencing.
Not only has this helped me to better understand and address customer concerns, but it has also allowed me to identify and fix issues on our website that I may have otherwise been unaware of. The level of detail provided by the session replay function is truly impressive and has helped me to greatly improve the user experience on our website.
Overall, I am extremely impressed with Glassbox and the session replay feature in particular. It has proven to be a valuable tool in my work and I would highly recommend it to anyone looking to better understand and improve the user experience on their website.
Not only has this helped me to better understand and address customer concerns, but it has also allowed me to identify and fix issues on our website that I may have otherwise been unaware of. The level of detail provided by the session replay function is truly impressive and has helped me to greatly improve the user experience on our website.
Overall, I am extremely impressed with Glassbox and the session replay feature in particular. It has proven to be a valuable tool in my work and I would highly recommend it to anyone looking to better understand and improve the user experience on their website.
What do you dislike about the product?
The app has been a little bit slow to load sessions over the past week or so but nothing to complain about to much around this - its just how things can be some times
What problems is the product solving and how is that benefiting you?
Glassbox is a company that provides a digital customer experience platform for businesses. One of the main problems that Glassbox helps businesses solve is understanding customer behavior and improving the customer experience.
One way Glassbox does this is through the use of session replay technology, which allows businesses to record and replay customer interactions with their website or app. This allows businesses to see exactly what a customer did during their visit, including clicks, scrolls, and other actions.
By using session replay, businesses can better understand the customer journey and identify areas where the customer experience can be improved. For example, if a customer is having difficulty finding a product on a website, the business can use session replay to identify the problem and make changes to the website to make it easier for customers to find what they are looking for.
In addition to session replay, Glassbox also provides analytics and reporting tools to help businesses understand customer behavior and identify trends and patterns. This information can be used to make informed decisions about how to improve the customer experience, such as by adjusting the website layout, adding new features, or improving the overall user interface.
Overall, Glassbox helps businesses solve the problem of understanding customer behavior and improving the customer experience by providing powerful tools for recording, analyzing, and reporting on customer interactions. By using these tools, businesses can identify problems and make changes to improve the customer journey, leading to increased customer satisfaction and loyalty.
One way Glassbox does this is through the use of session replay technology, which allows businesses to record and replay customer interactions with their website or app. This allows businesses to see exactly what a customer did during their visit, including clicks, scrolls, and other actions.
By using session replay, businesses can better understand the customer journey and identify areas where the customer experience can be improved. For example, if a customer is having difficulty finding a product on a website, the business can use session replay to identify the problem and make changes to the website to make it easier for customers to find what they are looking for.
In addition to session replay, Glassbox also provides analytics and reporting tools to help businesses understand customer behavior and identify trends and patterns. This information can be used to make informed decisions about how to improve the customer experience, such as by adjusting the website layout, adding new features, or improving the overall user interface.
Overall, Glassbox helps businesses solve the problem of understanding customer behavior and improving the customer experience by providing powerful tools for recording, analyzing, and reporting on customer interactions. By using these tools, businesses can identify problems and make changes to improve the customer journey, leading to increased customer satisfaction and loyalty.
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