Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
803 reviews
from
External reviews are not included in the AWS star rating for the product.
Endless possibilities
What do you like best about the product?
I recently started using Glassbox and I am blown away by its flexibility and customization options. With Glassbox, I am able to create personalized dashboards that display exactly the information I need to see. The ability to fully customize the layout and design of my dashboard makes it easy for me to quickly and efficiently analyze my data. Additionally, the integration options with other tools and platforms allow for endless possibilities in terms of the data I can access and display. Overall, I am extremely impressed with Glassbox and highly recommend it to anyone in need of a powerful and customizable dashboard solution.
What do you dislike about the product?
"double login" > I always reach the login page, put in credential and afterwards it opens new login with company header and I need to do it once again. this can be a fraction frustrating
What problems is the product solving and how is that benefiting you?
Glassbox is a dashboard and analytics platform that helps businesses and organizations track, analyze, and visualize their data. One of the main problems that Glassbox is solving is the difficulty of accessing and understanding large amounts of data in a meaningful way. By providing a customizable dashboard interface, Glassbox enables users to easily and intuitively view and understand their data.
For me personally, Glassbox has been a valuable tool in my work as it allows me to quickly and easily access and analyze the data I need to make informed decisions. The customizable dashboard allows me to focus on the data that is most important to me, and the integration options with other tools and platforms enable me to access a wide range of data sources. Overall, Glassbox has greatly improved my ability to analyze and understand my data, which has been a huge benefit to my work.
For me personally, Glassbox has been a valuable tool in my work as it allows me to quickly and easily access and analyze the data I need to make informed decisions. The customizable dashboard allows me to focus on the data that is most important to me, and the integration options with other tools and platforms enable me to access a wide range of data sources. Overall, Glassbox has greatly improved my ability to analyze and understand my data, which has been a huge benefit to my work.
Superhub business flows
What do you like best about the product?
The business flows Glassbox comes with are very powerful. they allow us to identify which customer flows are working better than others and to understand why some products are more appealing
What do you dislike about the product?
There are a few issues in Glassbox - Bugs in the journey map where customers are unable to click on the nodes - this can be very frustrating some times. but in general, the solution is to deliver value
What problems is the product solving and how is that benefiting you?
See which campaigns are working better and see why customers are engaging with us and where our website is not performing the way it should - optimise our conversions
Great for Tracking live player activity
What do you like best about the product?
Glassbox is great for tracking the live player activity and for understanding where our customers and business users are spending their time and the kind of experience they have
What do you dislike about the product?
We do have some glitches on the augmented journey map - so I guess I would like if we have a Quicker user journey and less glitches - this would be very important for me
What problems is the product solving and how is that benefiting you?
See how customers are using our website and what kind of capabilities they use more than others and where they are leaving us and why they are doing so - this is very important
Great Tool for UX specialist
What do you like best about the product?
The ease of use between all the different sections 😊there are many capabilities in the solution but what I like best is how each one leads to the other to provide a great understadning of issues and product
What do you dislike about the product?
because I'm in system all the time I could do with live chat function when I need help for instant answers (but appreciate not all your clients are probably working in system all the time)
What problems is the product solving and how is that benefiting you?
Designing a better product for our users - understanding how our customers are interacting with the new features we release and making sure they have an exceptional experience
Helps us with making the right decisions
What do you like best about the product?
sense of easability without needing a degree in Glassbox to understand/use . WE can get all the insights we need very easily and this is helping us make the right decisions
What do you dislike about the product?
Interaction maps are poor UX; need to think like an end user and how they would use/need data such as plugin browser and 'shop the site' much to improve vs current experience
What problems is the product solving and how is that benefiting you?
We use Glassbox to see how our customers are using and engaging with our website and where they have friction points - we can then use this to fix the website and see how our customers are using it
Great solution for our needs
What do you like best about the product?
We have significant usage of the funnels - they help us understand and quantify the number of sessions which follow a specific path with no need to pre tag any of the elements
What do you dislike about the product?
Your ticketing response needs to become faster, because I raised a question and did not get any response for 1 month.
And I believe you need to implement additional explanation info on how to use your features from within the admin. For example, when creating funnels and you trying to select the best option then I will have to navigate outside the app and go to support glassbox in order to find an answer. And that answer can take a while as there many articles and user answers.
And I believe you need to implement additional explanation info on how to use your features from within the admin. For example, when creating funnels and you trying to select the best option then I will have to navigate outside the app and go to support glassbox in order to find an answer. And that answer can take a while as there many articles and user answers.
What problems is the product solving and how is that benefiting you?
understand how our customers are using our website and where they are more engaged and where less - this shows us what is working well in our website and helps us deliver a great CX
The error messaging reports!
What do you like best about the product?
I just love the The error messaging reports! they automatically indicate and surface to me where the issues may be residing and this enables me to quickly address them
What do you dislike about the product?
The Interaction maps could be more consistent some times its hard to tell how exactly the page looks like and things could get very easily confusing for us which is a shame
What problems is the product solving and how is that benefiting you?
Viewing and solving the errors we have in our site before they turn into something big which could impact our customer's experiences with our brand - this increases our performance
Ability to Understand!
What do you like best about the product?
I love the fact that I have the full ability to understand and get insights on consumer behavior. this goes a long way in helping us to drive our business in the right direction
What do you dislike about the product?
Nothing too much however to be fair - sometimes we have issues with access to the dashboards which could take some time , but overall - everything is great and useful
What problems is the product solving and how is that benefiting you?
Understanding which issues need to be fixed on our website and where is it not performing well. reduce the customer abandonment from our website and increase customer experience
See all issues customers are facing
What do you like best about the product?
I love the possibilities to explore some of the issues our customers are facing online, this allows us to address them in a timely manner without loosing out on the customer experiance
What do you dislike about the product?
It would be great if the system allows you to edit your filters from a funnel you have created in recorded sessions. otherwise we need to jump to the funnel page and edit it there -
What problems is the product solving and how is that benefiting you?
Understand customer problems and fix them on time before they affect customer experience. also it helps us understand the reason behind the conversion of our marketing campaigns
Love having the clear images
What do you like best about the product?
I like having clear images to see what my customers are doing on my website - this gives me the image of where they are having frustrations and are unable to perform what they are looking to do
What do you dislike about the product?
Increasing how often screen scrapes are captured. We find most times they are not captured when we need to investigate an escalation. this may becuase of a retentation issues
What problems is the product solving and how is that benefiting you?
Investigate escalations and understand exactly what our users are experiencing in our website, reducing the time it takes to close issues in the contact centre.
showing 451 - 460