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Great tool for customer journey analysis
What do you like best about the product?
Session replay is easy. Alerts triggered are highly insightful.
What do you dislike about the product?
Identifying minor failures in real time.
What problems is the product solving and how is that benefiting you?
Alerts help us by notifying major issues, acting as eyes on monitoring.
Tool for Improving CX
What do you like best about the product?
Realtime Customer Experience Journey could be captured, great insights are being captured
What do you dislike about the product?
Nothing i could think of, there are lots this tool has & it could do and if someone is disliking it would recommend them to explore more
What problems is the product solving and how is that benefiting you?
It helps in capturing real time CX, the most journey Customers are taking which is of great value to improve the CX
Review for Customer Journey
What do you like best about the product?
I like the customer journey recap and it helps our business team to validate the pain points of customers thereby we reduces the painpoints of customers by creating the enhancements.
What do you dislike about the product?
So far, there is nothing much I could say. Everything is good for me and it helps my team as well.
What problems is the product solving and how is that benefiting you?
1. Finding the customer pain points.
2.we are making user friendly dashboards and creating from it.
3.we can easily spot the bottleneck issues from customer point of view.
2.we are making user friendly dashboards and creating from it.
3.we can easily spot the bottleneck issues from customer point of view.
good for filtering the issues
What do you like best about the product?
easy to use, we can view session replay and get to know exactly where the issue is.
What do you dislike about the product?
We have very restricted access in our space as it has customer data so sometimes it becomes hard to access while working remote.
What problems is the product solving and how is that benefiting you?
Helping to know customer pain points.
Seeing sessions and generating lots on insights
What do you like best about the product?
Being able to review videos of user sessions with minimal friction and to understand what is happening during their journey
What do you dislike about the product?
On recordings of sessions where HTTP auth is requested, it pops up an HTTP auth box on my browser. Not sure if it's my browser
What problems is the product solving and how is that benefiting you?
Glassbox enables me to see deeper into users' digital journeys and see what technical issues they are facing which allows me to quickly get to the root cause and fix it before it affects NPS or revenue
Great tool for viewing funnel and customer session replay
What do you like best about the product?
Session replay
Funnel
Reports
Alerts
Zoning analysis
Funnel
Reports
Alerts
Zoning analysis
What do you dislike about the product?
Not much insights on javascript, image issues in the waterfall. If the page doesn't have glassbox js loaded capturing error is not possible
We need to think about server side injection
We need to think about server side injection
What problems is the product solving and how is that benefiting you?
Session replay helps to identify what exactly customers are facing through detailed steps . Helpful in identifying edge case scenarios
Great for 100% data capture and receive accurate insights
What do you like best about the product?
Large pools of user data that can quickly draw accurate conclusions and the data is also captured automatically without the need for tagging which is really nice
What do you dislike about the product?
The new UI has been glitchy with easily pulling reports, heatmaps and quick sets of data
What problems is the product solving and how is that benefiting you?
User testing when we're building or re-doing a new feature on the website, we can easily pull reports to confirm a hypothesis or gather more data.
Ability to view website sessions in detail
What do you like best about the product?
The sessions are really great and show tons of data - clicks, scrolls, errors, etc. I also really like to ad hoc funnels
What do you dislike about the product?
A little better UI interactivity and easier to navigate
What problems is the product solving and how is that benefiting you?
A better understanding of the digital events that affect our users and how to improve the experience for them
Easy to use and a lot of data to use and analyze
What do you like best about the product?
I like the advanced filter system, helps me narrow down searches very quickly
What do you dislike about the product?
maybe a slower playback speed where you can go frame by frame
What problems is the product solving and how is that benefiting you?
Enable the customer-facing teams to see what users were looking for and what interests them and plan the sales strategy based on 100% data
Can't wait to use it more
What do you like best about the product?
Love the session recordings and the ability to jump from one place in the session to another with a click. The overall system is user-friendly and straightforward to navigate through
What do you dislike about the product?
Yesterday was my first time using SessionCam in several months and I had no issues, but back when I used it regularly about a year ago, there was a frequent issue with downloading the recordings; they would not download - looks like it's working now
What problems is the product solving and how is that benefiting you?
See what our users go through when on our website and how we can improve new products adoption
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