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Great for 100% data capture and receive accurate insights
What do you like best about the product?
Large pools of user data that can quickly draw accurate conclusions and the data is also captured automatically without the need for tagging which is really nice
What do you dislike about the product?
The new UI has been glitchy with easily pulling reports, heatmaps and quick sets of data
What problems is the product solving and how is that benefiting you?
User testing when we're building or re-doing a new feature on the website, we can easily pull reports to confirm a hypothesis or gather more data.
Ability to view website sessions in detail
What do you like best about the product?
The sessions are really great and show tons of data - clicks, scrolls, errors, etc. I also really like to ad hoc funnels
What do you dislike about the product?
A little better UI interactivity and easier to navigate
What problems is the product solving and how is that benefiting you?
A better understanding of the digital events that affect our users and how to improve the experience for them
Easy to use and a lot of data to use and analyze
What do you like best about the product?
I like the advanced filter system, helps me narrow down searches very quickly
What do you dislike about the product?
maybe a slower playback speed where you can go frame by frame
What problems is the product solving and how is that benefiting you?
Enable the customer-facing teams to see what users were looking for and what interests them and plan the sales strategy based on 100% data
Can't wait to use it more
What do you like best about the product?
Love the session recordings and the ability to jump from one place in the session to another with a click. The overall system is user-friendly and straightforward to navigate through
What do you dislike about the product?
Yesterday was my first time using SessionCam in several months and I had no issues, but back when I used it regularly about a year ago, there was a frequent issue with downloading the recordings; they would not download - looks like it's working now
What problems is the product solving and how is that benefiting you?
See what our users go through when on our website and how we can improve new products adoption
Excellent session replay
What do you like best about the product?
The recorded sessions and filter options are excellent and intuitive. I like to be able to see everything the user is doing in real-time and make decisions based on 100% data
What do you dislike about the product?
Not clear how to switch from one application to another in a different dashboard
What problems is the product solving and how is that benefiting you?
Visibility into user actions and what is the root cause of abandonment
Very good tool
What do you like best about the product?
Sessions and reports are super useful and the data is in real-time which keeps us informed and on top of everything
What do you dislike about the product?
UI could b cleaner but the dashboards can be customised so that's good
What problems is the product solving and how is that benefiting you?
Improving our marketing campaigns based on the traffic data and see why users abandon their journeys
Really useful abilities and super insightful
What do you like best about the product?
Watching sessions and seeing what the user sees. I love the overall user interface and intuitively of the system. Very easy to use and operate
What do you dislike about the product?
So far everything works perfectly - I would love to be able to ee more sessions as time goes by
What problems is the product solving and how is that benefiting you?
Seeing what the users are experiencing and prioritizing what needs to be addressed first
Analyzing journeys and improving CX
What do you like best about the product?
Great tool for analyzing digital journeys and collecting insights on events happening on the website or mobile app. Glassbox is a must-have tool for every customer-focused company
What do you dislike about the product?
I would love to be able to generate specific reports faster
What problems is the product solving and how is that benefiting you?
Improving product offering, testing different website and app versions to see which is generating better traffic and increasing user engagement
very user-friendly and provides tons of data
What do you like best about the product?
Easy user interface and is very intuitive. The amount of data is fantastic and the Glassbox team is professional and helpful
What do you dislike about the product?
There's a learning curve of the different capabilities but the training Glassbox provides is good
What problems is the product solving and how is that benefiting you?
Seeing how users interact with different elements on the website and what they spend the most time on
Excellent sessions and reporting abilities
What do you like best about the product?
User sessions are valuable and give us tons of information about events we couldn't see before. Reporting is advanced and comes with tons of customisation
What do you dislike about the product?
I'd love to see all script/CSS files... if is there an easy way to see them while replaying user-recorded sessions.
What problems is the product solving and how is that benefiting you?
Optimize our technology and offers based on front-end events and users experience
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