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One of the more powerful tools I have used
What do you like best about the product?
Glassbox provides more than just metrics about who does what on the site. Having the recorded sessions, journey maps, and interaction maps all in one tool helps elevate my understanding of how users use my site in a way that I can't get from either qualitative or quantitative alone.
What do you dislike about the product?
more communication on product updates and new features would be great
What problems is the product solving and how is that benefiting you?
I am trying to gain a quantitative perspective of qualitative problems. I take comments from individual users obtained through qualitative studies then use Glassbox to try to understand more about that issue. For example, are other users having the same problem? Or what is the context of the problem; how did the user come to experience that problem in the context of other pages, their journey, and navigation.
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Very helpful
What do you like best about the product?
I love the fact that we can see everything the person does during their session. Very helpful to be able to see dates/error/departure and destination cities. Glassbox makes it easy to ascertain if and where the issue occurred.
What do you dislike about the product?
I really like the new AI features and would love to see more of it coming down the road
What problems is the product solving and how is that benefiting you?
It is very helpful to be able to see dates, any possible errors, departure and destination cities. Glassbox makes it easy to ascertain if and where the issue occurred so we can competently advise the traveler what was done and where or if an error was made.
Use it all the time
What do you like best about the product?
The ability to review sessions with great precision. I have tried other tools in the past, and most had sufficient session replay, but only Glassbox provides all the details about actual customer activity. Other tools miss a great deal of the session details (such as AJAX errors, JS issues, and more).
What do you dislike about the product?
I did takeme some time to get use to Glassbox and there are many ways to create filters and reports -so better onbaording would be appreciated.
What problems is the product solving and how is that benefiting you?
I am reviewing user experiences to improve our website's functionality so that my customers can have a painless experience when making their transactions.
Very happy - great tool for support
What do you like best about the product?
Glassbox is a great solution that has been helping us to locate all the places in our mobile app where our customers have a crash or some other issue which is preventing them from completing their purchase. genrealy every error and issue with our code is captured and can be seen
What do you dislike about the product?
Glassbox is a great tactical tool for identfying issues - but it does take us time to provide results and business inisghts to the business level
What problems is the product solving and how is that benefiting you?
Fixing issues and cutting down the time is takes to provide support and fix issues - we can replay the sessions and see where the issues are and quickly reproduce them
Insights into our customers
What do you like best about the product?
Wow, where can I start? I love how Glassbox gives you insights into your customer's usage of your assets, and how much technical and sales-oriented data you can get from it. As a technical expert, I love how its complex IT infrastructure enables me to serve my clientele better.
What do you dislike about the product?
It took me a while to get ue to the User interface and a more documentation would be helpfull. All is working well now
What problems is the product solving and how is that benefiting you?
I solve mostly technical issues for my clients, but I also use Glassbox for bot detection and scam/theft awareness, and to alert to my customers issues with their websites and applications, such as misconfigured pages and weak cybersecurity posture.
Love Glassbox!
What do you like best about the product?
The ability to deepdive on the customers journey to identify patterns. These patterns help us better understand our customers, how our website is being used and therefore improve and optimize the journey
What do you dislike about the product?
What would be a great improvement is the ability to better combine different metrics, dimension and segments. It feels hard currently to do so on the journey maps, funnels, interaction maps and reports
What problems is the product solving and how is that benefiting you?
Finding the places in a customer session where they have an issue such as a rage clicks or slow low time and fixing it
Insight & Flexibility
What do you like best about the product?
I’ve been using Glassbox for about 6 months now, heavily over the past 2 months, and it’s impressive. It gives me a good amount of insight and flexibility in setting up relevant reports, as well as ability to track individual components. I like the data visualization tools that are availabile, making it easy to identify issues and improve user experience.
What do you dislike about the product?
Nothing major which stands out - a very powerfull tool from my perspective
What problems is the product solving and how is that benefiting you?
I'm currently using it to get basic analytics, like unique visitors, spread of users geographically, struggle scores, etc., mainly the basics because we are just starting to use it in our area of the organisation and need to baseline usage. We're also looking at things like page load and download times per page. The intent is to apply tracking IDs in these products very soon.
A great deal of info
What do you like best about the product?
The amount of information provided and the fact that it is all avaialbe for us and is tagless. All this make it very easy to get value. I have been using Glassbox to search for the loading errors and where the core web vitals of pages are not performing properly
What do you dislike about the product?
There are some contraints on data retention - after about 3 months sessions are no loner available for analysis
What problems is the product solving and how is that benefiting you?
to determine what IPs have accessed which accounts and when. this is a time saver for us and helps us reduce the areas of friction. Measuring the Core Web Vitals such as LCP and CLS enable us to react very quickly to any performance issue on our pages before it hits our SEO
Find what we are looking for
What do you like best about the product?
I love being able to help my members find what they are looking for and seeing what errors they are getting.
What do you dislike about the product?
it took me some time to get use to the interface - but it is very powerfull once you know how to use it
What problems is the product solving and how is that benefiting you?
I am solving technical issues for people, helping them locate what they need, walking them through where to access what they would commonly use.
It's almost like a cheat sheet!
What do you like best about the product?
It's amazing to have glassbox as a tool. I can very quickly have an understanding of my customers struggle and pinpoint the issues. From there I'm able to find solutions. It's almost like a cheat sheet!
What do you dislike about the product?
Glassbox loads slowly. Not sure what can be optimized.
What problems is the product solving and how is that benefiting you?
Increasing our customers satisfaction rate and there experience levels from our applicstions
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