Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Great app!
What do you like best about the product?
Easy platform, i can navigate quick, elaborate on things, add filters and more
What do you dislike about the product?
Nothing currently, everything works well
What problems is the product solving and how is that benefiting you?
Good view on user activity
- Leave a Comment |
- Mark review as helpful
Tracking conversion pathways
What do you like best about the product?
I like being able to track user conversion pathways, see moments of struggle in the UI, and build a narrative around user needs based on real interactions.
What do you dislike about the product?
I'm getting into reporting directly in Glassbox so I'd like to see more ready-made report options.
What problems is the product solving and how is that benefiting you?
Tracking the conversion paths enables us to focus our efforts on resolving errors in the most meaningfull paths for our customers
UI is user friendly
What do you like best about the product?
I really like the UI its user friendly and also ability to use filters great solution which saves us time
What do you dislike about the product?
Navigation and fonts could be enlarged a fraction as currently they are not the best for what we need
What problems is the product solving and how is that benefiting you?
looking into sessions with frustrated customers and solving their problems in real time
Support trouble-shooting
What do you like best about the product?
I really like that when using glassbox, Im able to see things such as what the customer is seeing, but also see what type of device they are using which helps with navigation support and troubleshooting support as not all customers are tech savvy enough to know what type of phone they have and how to use it
What do you dislike about the product?
It would be nice to be able to load multiple sessions at once in different screens for tech support
What problems is the product solving and how is that benefiting you?
Troubleshooting customer errors and problems in service requests and lowering our resolution time
Great problem resolution
What do you like best about the product?
The recordings help to resolve the issue. we can see all errors and problems a customer may be having including API erors and everykind of experiance struggle you can imagine
What do you dislike about the product?
i do not have any area for improvement - the app is working great for all of us and is demonstrating a great deal of value
What problems is the product solving and how is that benefiting you?
glancing at our site we can tell where errors are and fix them before it take a toll on customer engagement
Useful Analytics
What do you like best about the product?
The data analytics is very deep and provides us with insights regarding how our customers are using our site and mobile app. This helps us develop better products
What do you dislike about the product?
The tool is solid and does everything it promises - so no complaints so far. happy with the level of support we are getting as well
What problems is the product solving and how is that benefiting you?
reducing time for product release cycle and delviering better product version to the market
So much data !
What do you like best about the product?
I love how much data we have visibility into - way beyond any tool we use daily, such as Google Analytics. Although it can be overwhelming, this data is helping us make very informed business decisions.
What do you dislike about the product?
I think because there's so much data, there could be ways to make the tool more intuitive/straightforward in some aspects.
What problems is the product solving and how is that benefiting you?
WE analyze the data to understand how our promotions are working and to provide better service to our customers
Good and powerful AI
What do you like best about the product?
I really like the user interface, the color schema is clear, although it isn't easy to handle around
What do you dislike about the product?
Searching and understanding all the different objects in the screen isn't easy and I would like for a simpler search
What problems is the product solving and how is that benefiting you?
Lowering the time it takes to locate a sessions which has been deflected to us
Powerful Dashboard
What do you like best about the product?
I love the monitoring tool and all the information collected in the different dashboards. It´s amazing to have all the information with so many work
What do you dislike about the product?
Data is very complex, it would be helpful to better understand all the fields - mainly becasue there is so much you can do
What problems is the product solving and how is that benefiting you?
Anazlying customer sentiment to provide them with a superior experiance during their journey
Works great on mobile!
What do you like best about the product?
I like that I can see all the customer's sessions, with all the taps and can investigate errors from here by taking ids from here to my tools - so easy. more than that, I can know if the users stuck in Android, iOS or both. great tool for finding and fixing issues
What do you dislike about the product?
until now, I can say that Glassbox is a cool tool and help a lot with investigating issues it really saves me time!
What problems is the product solving and how is that benefiting you?
Reducing mobile errors on customer devices, releasing high quality versions of apps
showing 41 - 50