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Great tool for analysis
What do you like best about the product?
It's easy to perform Analysis and get to see how our users are working with our site and what they are buying. We can replay the experience they have, analyze the data and see what needs fixing
What do you dislike about the product?
It would be great if the funnel was retroactive - with our current version, they are only forward-looking
What problems is the product solving and how is that benefiting you?
Reports on how users work with our site and where they are converting
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Lots of data
What do you like best about the product?
Lots of data which can be analyzed and for which we gain insights on how our customers are using our software - what they like about us and what they dont care about
What do you dislike about the product?
1 Help section: It is very arduous to access - I think it be easier to get into Fort Knox. I can already be logged in and when I click to Help, it wont accept the same login I used for the portal. WTH? Also, once I do access, I cant find much tutorial videos on how to tap into the solotion from an analyst perspective. 3. I believe I sent a question and never received a response.
What problems is the product solving and how is that benefiting you?
using the data to create better journeys for our site users
Ease and clarity of use
What do you like best about the product?
Very easy to use and insights and business value are clear to understand. we get a lot of value by understanding our customer's sessions - and can see what needs to be fixed in our site
What do you dislike about the product?
There are times where I cannot tell what action a user took on the page
What problems is the product solving and how is that benefiting you?
Seeing how users work our site and what they are doing. sharing session recording with our DevOps so that they can fix issues
Great solution to work with
What do you like best about the product?
I am just beginning to learn about Glassbox but excited to see how well it works with SessionCam. It has been giving awesome value to us in understanding how our customers fill out there forms. great to work with and pretty straight forward to administrate
What do you dislike about the product?
Nothing that comes to mind - solution works great for us and giving us value week over week
What problems is the product solving and how is that benefiting you?
Where customers are looking in our website why are they leaving and where are they having trouble in doing what they came to do.
Like everything about it!
What do you like best about the product?
I am moving now from SessionCam to Glassbox. Aside from SC being a bit bugging, I like everything about it. its great to work with and has great data insights.
What do you dislike about the product?
Ability to increase/decrease the user's session based on his screen size, without impacting the size of toolbar.
What problems is the product solving and how is that benefiting you?
Understad how customers are finding our site - and solving erros on the screens. this helps us to understand where the issues actualy are
Great tool!
What do you like best about the product?
The ability to capture consumers' movements and ability to scroll pages once paused and overlay has been closed. Very easy to work with and manage so overall - super happy
What do you dislike about the product?
More streamline rewind, seems to have latency when trying to go back and sometimes freezes up
What problems is the product solving and how is that benefiting you?
Understand where customers are spending their time and what they like engaging within our site. also helps us to better design campaigns and website enhancements
Very useful for customer insights
What do you like best about the product?
The system is handy for customer insights and lets us understand how our users are interacting with our website. we can see where users are leaving and most important, why.
What do you dislike about the product?
Some of the recordings dont sync up some times and you have to go back and watch it again to get it to play normally its like the recording is stuck on a single page but the user is still continuing
What problems is the product solving and how is that benefiting you?
Understanding why customers are converting and what needs to be improved in our site
Used on a daily basis!
What do you like best about the product?
Ability to capture visitor sessions and understand where they are having problems. Very easy to use and managene and provides all the details we need on our customer's web joruneys
What do you dislike about the product?
Not sure, happy the way things are. Really works for us
What problems is the product solving and how is that benefiting you?
Why are customers leaving our site, and what needs to be fixed on the website. it also gives us observations on what we should develop next
Great user experaince
What do you like best about the product?
I love the user experience and the visualization of user experience. it was easy to deploy and manage and provides us insights on our user experience so that we can take action
What do you dislike about the product?
Would love the ability to record snippets
What problems is the product solving and how is that benefiting you?
seeing how users are interacting with our website and how our campaings are working
Great Tool
What do you like best about the product?
Its a great tool and has insights not so easy found through other web analytics
What do you dislike about the product?
Account managers only reach out when the contract renewal is due. When we first joined the interaction was more frequent
What problems is the product solving and how is that benefiting you?
Understanding how customers are using our website where they are leaving us and why. This helps our productivity
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