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Love it
What do you like best about the product?
Being able to review past online sessions and analyze the data using funnels, reports and more. Very good tool
What do you dislike about the product?
Capture more mobile and Canadian sessions
What problems is the product solving and how is that benefiting you?
Improving user's flow when on the website and mobile app and decreasing resolution time when they encounter issues
Can see every event in real-time!
What do you like best about the product?
Being able to see how the user interacts with the website and it's not always in the ways we expect! Excellent support and the business insights team is always super insightful
What do you dislike about the product?
Maybe if there was some way of smoothing the playback and having the recording slow down automatically when something is happening.
What problems is the product solving and how is that benefiting you?
Having real-time data and insights based on every event and connecting it to revenue
Very good
What do you like best about the product?
Intuitive features and easily searchable. The reports are invaluable and show us insights we wouldn't have gotten from anywhere else. Very happy with it
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What do you dislike about the product?
"Sometimes it would help to have ibubble buttons to explain certain features or field definitions.
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What problems is the product solving and how is that benefiting you?
Address customers' complaints quickly and reduce the resolution time of technical and experience issues
Great support and exciting features
What do you like best about the product?
Great educational programs and easy setup. I especially like the tutorial showing me the system's features when logging in for the first time.
What do you dislike about the product?
I think the speed of loading sessions can be increased but it could be the type of browser used
What problems is the product solving and how is that benefiting you?
We needed more visibility into different events on the website in order to improve our SEO and overall marketing strategy when it comes to audience segmentation and campaigns
Easy to use and great capabilities
What do you like best about the product?
The funnels are great, and the way the user interface presents different funnel data makes it easy to read and analyze. Also, how we see sessions from funnels just with a click is fantastic
What do you dislike about the product?
The next version should have more functionality in the funnels
What problems is the product solving and how is that benefiting you?
To be able to capture events without the need of tagging and have all digital data in one centralized system
Intuitive and lots of insights
What do you like best about the product?
It is easy to set up and configure based on use cases and KPIs. The system is very intuitive and allows customization. Also, lots of insights from the very beginning
What do you dislike about the product?
So far, so good!! everything works as we expect
What problems is the product solving and how is that benefiting you?
Improve product adoption and increase conversion rate
Serves our needs perfectly
What do you like best about the product?
The amount of data you are able to collect from the user interactions and the way it's presented - maps, reports, sessions, funnels and so more!
What do you dislike about the product?
Further customization on the reports, but so far, it serves all my needs!
What problems is the product solving and how is that benefiting you?
Understand and improve users digital interactions and gain insights on behavior root cuase to provide a better experience
Fantastic
What do you like best about the product?
Heatmaps are really good - we can see which area of our website have the most and least engagament
What do you dislike about the product?
functionality around creating the content zones takes some time to learn
What problems is the product solving and how is that benefiting you?
user experience and pain points during the flow of the website
Clean and organized
What do you like best about the product?
Till now the solution looks very clean and organized. I am using Glassbox for session replay and can quickly playback sessions and search inside of them for any element I need
What do you dislike about the product?
The playing overlay could be a bit improved. but I have been using the session replay and that works great. So not very much to add here - all in all I am very happy with what I have.
What problems is the product solving and how is that benefiting you?
Identifying the areas in our site which are not working correctly and fixing them. Lowering the number of support requests we have and the time to resolve them as we can see how customers are using our site
Great analytics solution
What do you like best about the product?
The amount of data is great, and it's very easy to analyze and share internally. Also, we can customize the dashboards and make it more use cases focus
What do you dislike about the product?
The user interface buttons can improve but the overall UX/UI is good
What problems is the product solving and how is that benefiting you?
More insights on how users interact with our website in real-time
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