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Easy to work with
What do you like best about the product?
The Best thing is we can see the back dated data with much ease. The system is very easy to manage and I meets our requirements for understanding how our customers use our system
What do you dislike about the product?
The Heatmaps sometimes faces issues etc – needs to be improvised
What problems is the product solving and how is that benefiting you?
Seeing where customers are dropping off in their buying process and why. We can also get much productive in introducing new capabilities into our site and what is best is that we can measure our business performance
Recommendations to others considering the product:
Great working with the support team - they have great insights
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Easy to use and has a nice interface
What do you like best about the product?
I like that it is easy to use, has a nice interface and I think the customer support is really good. I like the view of all the top struggle recordings.
What do you dislike about the product?
I grab a lot of screenshots from Session recordings to show my team opportunities like a user clicking on a unclickable section of banner or something displaying incorrectly and often it can take me a long time to capture that one moment I’m after, perhaps if you could slow it down even further or hold and drag to the exact part that would save me a lot of time.
What problems is the product solving and how is that benefiting you?
understanding customer struggles and what needs to be fixed on our website
comprehensive view of the user’s experience
What do you like best about the product?
It provides a fairly comprehensive view of the user’s experience in most cases. Easy to use and work with and has had a positive effect on our business
What do you dislike about the product?
The navigation when viewing could be clearer.
What problems is the product solving and how is that benefiting you?
understand a users experiance, fixing site issues and optimizing customer's jorueny
Analyse date in conjunction with other data sources
What do you like best about the product?
I like that I can download the session data and analyse it in conjunction with other data sources. solution is very easy and simple to use and is stable - solid work
What do you dislike about the product?
I can’t think of any particular improvement. What you offer is solid.
What problems is the product solving and how is that benefiting you?
see customer issues, analyze the experience and see the adoption rate of our application - working with our DevOps teams
Recommendations to others considering the product:
use is on a day to day basis - to identify friction points in customer's joruney
Great way to understand our customer's experience
What do you like best about the product?
I like the ability to experience first hand what the client sees and navigates through. Easy to use and manage and great insights on a customer's journey. we can understand what our customers experiance.
What do you dislike about the product?
When I click the option to sort sessions by date, the time it takes the site to sort by date is not fast. so Connectivity
What problems is the product solving and how is that benefiting you?
helping customers get a better experience and provide them with a bettter service
Get the customer feeling
What do you like best about the product?
I like about the website? I like that it has filters that can easily let us navigate what we are looking for. Also, I do like the option where “Clicks stays visible”. It really helps a lot to determine how the customer is feeling while browsing or what is he trying to do.
What do you dislike about the product?
I think the accuracy of the clicks? I’m not sure myself, maybe it’s just my internet connection but sometimes I’ll watch the video first time and the customer’s clicking on A, but when I repeat that page, it will go to B. Then I would repeat it for the third time, it goes back to A.
Also, the pages loads really slow sometimes when switching pages, I had to refresh so I could carry on with the recording.
I also hope that “Notes” has like a “sidebar” option where you can see the entire notes instead of just icons on the seek bar?
Overall, my experience with Glassbox has been great and helpful with our goals. Thank you so much!
Also, the pages loads really slow sometimes when switching pages, I had to refresh so I could carry on with the recording.
I also hope that “Notes” has like a “sidebar” option where you can see the entire notes instead of just icons on the seek bar?
Overall, my experience with Glassbox has been great and helpful with our goals. Thank you so much!
What problems is the product solving and how is that benefiting you?
How are customers navigating our web site, what is their expiernace and montiroing site errors
Easy to use and great insights !
What do you like best about the product?
I like the level of detail that session cam gives you – as a product manager, being able to watch users interact with your product gives you so much better of an understanding of their experience. I especially like the integration with Qualtrics for getting a better understanding of NPS scores. Our users frequently leave vague comments through an NPS survey but Session cam brings our interpretation to the next level.
What do you dislike about the product?
I think that “struggle scores” can sometimes be misleading. It would be cool if struggle criteria could be customized for each product and user group. Sometimes mouse movement and click data is not enough to determine that a user is struggling, especially for form-based processes. I’d also like to receive alerts/reporting for high struggle sessions over time (ex: month over month) so that we can understand if the product is improving or not.
What problems is the product solving and how is that benefiting you?
understanding how users are interacting with the solution what is working well for them and where the web site can be improved
Recommendations to others considering the product:
The support team is great with on getting insights from the system
Great for A/B Tests!
What do you like best about the product?
I find it particularly useful when running A/B tests – sometimes we see a conversion drop but can’t tell purely from the reporting what’s wrong, and seeing issues on page/errors on the recordings really helps. Really easy to deploy and administrate as well
What do you dislike about the product?
It would be really good to be able to apply custom segments from Adobe – for example, to see sessions where a customer purchased a specific product or clicked on a specific CTA, etc.
What problems is the product solving and how is that benefiting you?
understanding issues on pages, where customers are struggling and quickly fix our web site
Great solution to resolve digital issues
What do you like best about the product?
I like the solution because most customers prefer to use online portals for convenience. Being a rep in Office of the President it helps us to resolve cases involving online issues with customers. and the convience on viewing live online seesions
What do you dislike about the product?
We would like to be able to view interactions performed from the customers cellular devices (we don't have the mobile component)
Being able to view sessions prior to 4/24/2023
Being able to view sessions prior to 4/24/2023
What problems is the product solving and how is that benefiting you?
understanding customer struggles and giving them a better experience while they are on our webstie
Supportive the customer support!
What do you like best about the product?
The key things for me that stood out, were how easy it’s been to get going in terms of both implementation and reporting and how supportive the customer support team have been – always happy to help and able to answer my queries/solve issues where needed. The platform itself is very capable – we use the struggle score to identify areas for improvement, as well as the heatmaps and recording tools to further dive into analyses.
What do you dislike about the product?
Many of my qualms are with the “clunkiness” of the UI – so I imagine that migrating to the next version (planned for this year) will overcome this
What problems is the product solving and how is that benefiting you?
Understanding where customers are struggling during their digital sessions and how this is impacting there experiance.
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