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The amount of data gathered form the site and how any ways you can analyzed is awesome
What do you like best about the product?
The amount of data as well as the way it's presented makes it easy to analyze and share internally. We don't need to tag any events as Glassbox captures everything automatically
What do you dislike about the product?
Some options/sections are not at 2 clicks from the main menu so it'd be nice to add more widgets to the main dashboard
What problems is the product solving and how is that benefiting you?
We wanted to re-brand our website for some time now but couldn't put a finger on what needs to be done to optimize the overall look and feel - Glassbox provided a very simple and immediate solution in terms of visabiliity into what areas of the site should be changed
Reducing errors in the system
What do you like best about the product?
Being able to see exactly what happens on claims to determine errors in our systems this way we can minimize the errors and make sure there is no frustration on the customer side
What do you dislike about the product?
Make it easier to search and sort through recordings it can be a bit much that would be really great for us and our needs and would give us a better experience with the product
What problems is the product solving and how is that benefiting you?
Understanding how customers are using our site and and making sure they have a flawless experience and are able to do what they came for in the first place to our site
Fantastic tool for improving our website and app performance
What do you like best about the product?
What I like the most is the possibility to fully understand the pain points of our website and use it to improve our performance and the amount of data that is captured without the need of tagging
What do you dislike about the product?
It takes time to understand the more technical aspects of the tool but Glassbox provides ongoing training which helps a lot
What problems is the product solving and how is that benefiting you?
Insights on all user's journeys - not just per page. We can understand what causes drop-offs and quickly fix all technical and experience related issues
Easy to use and super helpful in detecting friction points
What do you like best about the product?
The clean user interface and the overall look and feel of the tool. It's easy to navigate between different screens and reports without losing saved data or widgets. Also, the data is filtered based on our use cases, making it even easier to analyze and come up with actionable insights.
What do you dislike about the product?
It would be great to be able to choose a filter that would allow me to see common IP addresses
What problems is the product solving and how is that benefiting you?
Optimizing marketing campaigns and being able to segment traffic easily and tie it to revenue
A tool any company should have in it's CX stack
What do you like best about the product?
The performance of the tool and the support of the business insights team. The tool is almost fully automated except for the reports we customized based on specific KPIs, but it's easy and intuitive.
What do you dislike about the product?
Nothing so far, everything is working perfectly. Maybe more training on new features and capabilities could be useful
What problems is the product solving and how is that benefiting you?
We were looking for a tool that would collect data without the need for tagging and that can integrate with other tools we have in our CX stack. One of our main pain points was that we couldn't pinpoint the reason for abandonment and its effect on our revenue, so Glassbox was a considerable step up in visibility and insights.
Really insightful
What do you like best about the product?
Being able to use entered text as a search criteria to identify web sessions, makes the search for specific sessions much easier
What do you dislike about the product?
Clean up the inconsistent behavior when trying to navigate to specific parts of playback. Also provide a reason for a session ending (customer ended, system timeout, error, etc)
What problems is the product solving and how is that benefiting you?
Being able to track and analyze the behavior of our users in an automated way and also generates actionable insights. We are now able to make decisions based on 100% data and in a timely fashion
Helps us ensure our site experience is flawless
What do you like best about the product?
The easy-to-navigate interface and the entire dashboard setup. It is obvious a lot of thought was put into how the data is shown to the users. Glassbox makes it easy to find what we need in a timely fashion
What do you dislike about the product?
I would have loved to see more educational videos to allow self-sufficiency and learn how to use the more advanced features
What problems is the product solving and how is that benefiting you?
Improving our website UI and UX and providing our customers with a smooth experience
Powerful tool with insightful data
What do you like best about the product?
The Session replay tool is amazing, with lots of data and actionable insights. We use it daily to understand users behavior and improve the experience for all of our customers
What do you dislike about the product?
The heatmaps take time to master and links selection should be easier but all in all, very usable and helpful
What problems is the product solving and how is that benefiting you?
Better visibility and more behavioral data. Now we see everything and can act upon 100% data and not partial like we did until now
The most advanced analytics tool in the market right now
What do you like best about the product?
The heatmaps are especially interesting, I've never seen anything like it before and they can really give you some insight into what people want. We can track the most engaging parts of our web page as well as improve the less engaging areas and products to ensure our users will enjoy their time on our website and eventually convert into clients.
What do you dislike about the product?
Funnels set up can be tricky in the begining, but after sometime you get the hang of it
What problems is the product solving and how is that benefiting you?
Improve our product offering by understanding users behavior when interacting with it. We wanted to be more informed and productive during decisions making stages.
Tool helps get things prioritized quicker and more effectively, but customer support is non existent
What do you like best about the product?
The ability to track customer interaction on screen and see what is the experience is like from their side and what drives their behavior
What do you dislike about the product?
Make it easy to view session cam recordings from Qualtrics or external platforms. Customer support needs to be there to help.
What problems is the product solving and how is that benefiting you?
The ability to capture 100% of our customers digital journeys to ensure that we will find answers to any painpoints.
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