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Powerful analytics tool for customer-focused companies
What do you like best about the product?
Advanced sessions search functionality and in-depth insights that help us focus on the most problematic areas our the website and improve it for a better CX.
What do you dislike about the product?
The UI is easy to use but it would help to have a more intuitive dashboard.
What problems is the product solving and how is that benefiting you?
More business-driven insights can help us prioritize what we should work on to improve first. We also needed better visibility into what our users are really experiencing
Very Happy using Glassbox
What do you like best about the product?
I love the ability to aggregate the user journeys into easy-to-view charts. This has proven to be very valuable to our team on an ongoing basis and provides a great deal of insights
What do you dislike about the product?
There is always an opportunity to improve the usability of the platform to make it easy to find insights for non-techy users. If this could be obtained it would be great
What problems is the product solving and how is that benefiting you?
Understanding how customers are using our digital product on an ongoing basis and providing our business users with this understanding has a great deal of value
Simple to use and product insightful
What do you like best about the product?
The system is very intuitive and the over look and feel makes using the tool a hundred times easier. The dashboards and menus, aside from having an enormous amount of data, are easy to find and analyse even if you’re not technical oriented person. I’ve been using it for some time now and was able to extract amazing insights on how different website elements loading time (like images and videos) differs from one operating system to another and the affect it has on user behaviour and therefore our conversion rate and ability to deliver a seamless experience.
What do you dislike about the product?
Faster loading menus would be great, aside from that everything is good
What problems is the product solving and how is that benefiting you?
The Glassbox system sends us real time email alerts when a feedback is submitted and rather than wasting time trying to understand what’s the issue and escalating to the IT department, we have a link in the email which takes us straight to the user’s session and we can see what was the event that drove the user to leave a specific feedback.
Click And Watch
What do you like best about the product?
With a click of a button, I can find all sessions of a specific day, page, user, etc. The ability to see everything the user did is invaluable for us and help us improve our offering, UI and service.
What do you dislike about the product?
I'd like to be able to extract all page info (struggle page, experience score) for a batch of sessions to CSV or excel file and although the system allows you to filter data, it would nice to have it in a file as well.
What problems is the product solving and how is that benefiting you?
We needed to understand our users better - from both the technical and engagement perspectives. Now we can make decisions based on 100% of the data and share findings internally to improve collaboration.
Identifying errors which enables us to create a better product
What do you like best about the product?
The best is the error section. Sometimes I don't know why an error occurs and with Glassbox I can find the reason why an error occurs and how the user behaves.
What do you dislike about the product?
When I want to watch a session, it always takes a while to load. this could be a connection issue or a storage issue.
What problems is the product solving and how is that benefiting you?
It is extremely essential to provide our customers with a frictionless experience during their sale process so that they can easily find what they are looking for - this is what will make them return next time and recommend our brand to other parties. This is the reason it is a top priority for us to identify where our site is not working properly and not driving enough value to our customers. I can fully attest to our experience with Glassbox to be a great and positive one.
Great solution for digital product mangers
What do you like best about the product?
I like being able to see exactly what's happening for each customer. You can only test so much in development - some problems aren't visible until it's in production with real people using it. This tool is invaluable.
What do you dislike about the product?
I'd like to be able to create a report and then save it as a PDF to share with colleagues. Though maybe that's already possible and I've just not found it yet!
What problems is the product solving and how is that benefiting you?
Testing changes done to our website and have full visibility into all errors that usually are not detected
Recommendations to others considering the product:
Check the reports and the different dashboards - very user friendly and insightful
The heatmaps are extremely helpful
What do you like best about the product?
Heatmapping is useful to get quick data and improve the website navigation and engagement
What do you dislike about the product?
I wish there was more help or a tool tip about how to input a page on heat mapping.
What problems is the product solving and how is that benefiting you?
Detecting and quickly fixing issues relating to engagement and how users experience different areas of the website
Recommendations to others considering the product:
Create your reports based on your common use cases and KPI's - it can be costume reports or reports that are built into the system
Powerful tool for digital and product analytics
What do you like best about the product?
Open honest and transparent teams. The reports and real-time dashboard are excellent
What do you dislike about the product?
More help with the integration with Nexidia.
What problems is the product solving and how is that benefiting you?
User engagement visibility and improving customer satisfaction score
Recommendations to others considering the product:
Custom reports based on your business goals
Helping us discover all users struggles
What do you like best about the product?
Glassbox has been invaluable in helping our team discover issues and areas in need of improvement that we would otherwise be completely unaware of.
What do you dislike about the product?
Nothing much, maybe to have more retroactive data and the ability to select a date range beyond 1 week at a time would be immensely helpful.
What problems is the product solving and how is that benefiting you?
Identifying areas that need to be improved in our website flow
Recommendations to others considering the product:
Integration with your existing systems will help you make the most out of the tool
Phenomenal sessions and great Glassbox team!
What do you like best about the product?
Session replay abilities are great and the Glassbox team is always available and ready to help. A powerful and valuable tool
What do you dislike about the product?
I would love to have more certification classes
What problems is the product solving and how is that benefiting you?
Visibility into users' struggles and all errors on the website
Recommendations to others considering the product:
Ask for insights sessions - very valuable and can help you reach your business goals
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