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Easy to use - its not the data, its the insights
What do you like best about the product?
Integration with Adobe
Reporting capabilities, dashboards and filtering
Recording of sessions – to be able to see exactly what the customer sees and does
Search capability of the sessions
Ease of use in setting up funnels and notifications
Timeline with the built in indicators of where the struggles are and type of struggle – tells us where the problem is instead of us having to go hunt for a problem
Reporting capabilities, dashboards and filtering
Recording of sessions – to be able to see exactly what the customer sees and does
Search capability of the sessions
Ease of use in setting up funnels and notifications
Timeline with the built in indicators of where the struggles are and type of struggle – tells us where the problem is instead of us having to go hunt for a problem
What do you dislike about the product?
Masking efforts take longer than expected.
When combining reports to create tabs similar to Excel, you still have the keep the individual reports (even after adding as a tab), makes the view a little cluttered.
When combining reports to create tabs similar to Excel, you still have the keep the individual reports (even after adding as a tab), makes the view a little cluttered.
What problems is the product solving and how is that benefiting you?
Identifying customer engagement and experience. seeing what's working in our product and what needs to be fixed.
getting insights on usage patterns
getting insights on usage patterns
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Understanding where to focus and what to do first
What do you like best about the product?
What I like best about Glassbox is the monitoring and alerting capabilities on top of the session replay.
Easy to deploy and easy to work with - great insights in the data - everything is captured and analyzed.
Easy to deploy and easy to work with - great insights in the data - everything is captured and analyzed.
What do you dislike about the product?
What I dislike is when making a custom attribute, it only works going forward.
What problems is the product solving and how is that benefiting you?
Understanding where to focus, prioritizing what to do first. understanding the business value of journeys where customers engaged and where they are not (and why!)
Great tool to optimize site and understand customer behavior!
What do you like best about the product?
Team support, reports, click map, session view!
What do you dislike about the product?
Search functionality, not intuitive design.
What problems is the product solving and how is that benefiting you?
Understand customer behavior, optimize site
Recommendations to others considering the product:
Get Glassbox support!
Great insights for a data driven approach
What do you like best about the product?
The interface is easy to use, very visual!
What do you dislike about the product?
I'd love to be able to have individual customable dashboards for my team members. I hear they took this feedback on board.
What problems is the product solving and how is that benefiting you?
We did a deep dive of checkout funnels looking at blocking errors and customer struggle.
We also get quarterly shopping insight reports from the team which help with prioritising our workload
We also get quarterly shopping insight reports from the team which help with prioritising our workload
Recommendations to others considering the product:
Great shopping insights tool, vital to our CRO plan
Just what is needed for our CX
What do you like best about the product?
Ready for use to optimize the software stack in the organization
What do you dislike about the product?
Nothing at alll at this stage of the game
What problems is the product solving and how is that benefiting you?
Understanding customer journeys and behaviors. solving CX issues very quickly and getting to the root cause
Great product that has really helped us understand user behaviour & improve the shopping experience
What do you like best about the product?
The ease of use and the ability to drill down on the pages customers struggle most.
What do you dislike about the product?
No complaints. I'm very happy with the platform.
What problems is the product solving and how is that benefiting you?
Optimising the user journey.
Great solution for driving CX
What do you like best about the product?
User friendly interfaces, good pre-built dashboards/analysis tools, very strong and responsive support and account teams. Integrations are very helpful and reliable. Overall insights really help us improve the customer experience.
What do you dislike about the product?
Playback can sometimes load slowly but overall not a big or consistent issue.
What problems is the product solving and how is that benefiting you?
Undersdatnding why customers are acting the way they are, what keeps them egnaged
Great Service
What do you like best about the product?
Very attentive service-oriented. Great attention to our company needs
What do you dislike about the product?
We are only used to the legacy software provided by Session Cam, and still learning Glassbox. It is still challenging to articulate possible issues
What problems is the product solving and how is that benefiting you?
Funnel related issues, issues related to JS errors, correlating customer feedback with sessions
A 'MUST' tool to drive CX
What do you like best about the product?
1)Easy to use tool with clear visualization. 2) “Struggle Pages” provided us the insights on what we need to do more. 3) Recordings replay and sharing allow clear demonstrations of customer pain points. The marketing team and Development team can work together to fix any potential show-stopper.
What do you dislike about the product?
Regarding User/ team management, I would like to have the control to be able to access multiple accounts to one user. This is important for us who have the need to manage multiple sites.
What problems is the product solving and how is that benefiting you?
Team collaboration on CX issues. quickly identifying customer struggles and prioritizing them
Recommendations to others considering the product:
Glassbox team offers great support and knowledge. Use them.
tool is very easy to set up and get going
tool is very easy to set up and get going
Easy to use and fantastic support
What do you like best about the product?
Ease of use, implementation and support is fantastic, always adding new features
They are attempting to customize the app for us.
We switched over to the full version of Glassbox and love it
They are attempting to customize the app for us.
We switched over to the full version of Glassbox and love it
What do you dislike about the product?
We love the service; multiple departments now use it, the only thing I can think of that I would like to do is be able to add viewing accounts on my own. We setup Glassbox with our single sign on further expanding on its ease of use.
What problems is the product solving and how is that benefiting you?
Understand where our users are struggling, its so easy to use and easy to setup
building out custom reporting and sharing with everyone has been very easy. heat maps are great
building out custom reporting and sharing with everyone has been very easy. heat maps are great
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