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it is very good technology
What do you like best about the product?
the heatmap is the best part of technology
What do you dislike about the product?
it is hosted as the third party tool ideally it should be first party
What problems is the product solving and how is that benefiting you?
it helps in journey analysis and dropoff across the website
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Great tool, that is always evolving
What do you like best about the product?
The journey functionality, being able to cluster similar pages together to leverage greater power to the insights. They engage with clients to determine the roadmap of developments.
What do you dislike about the product?
My bugbears from 3 years ago have all been fixed
What problems is the product solving and how is that benefiting you?
Surfacing pain points to our dev teams.
Gaining a better understanding of how our customers really interact with our pages
Smoothing out the checkout experience
Gaining a better understanding of how our customers really interact with our pages
Smoothing out the checkout experience
Recommendations to others considering the product:
Engage with the team, they really do accommodate their clients wishlists into their future roadmaps
Quick and Easy Platform to jump in and out of
What do you like best about the product?
Its quick and easy, data is available on demand.
What do you dislike about the product?
Sometimes can hold too much detail, the stats don't always marry up with similar platforms we use.
What problems is the product solving and how is that benefiting you?
Watching real customer journeys and issues.
Recommendations to others considering the product:
Try it out!
GlassBox provided a way to get insight around our UI that has made our work faster and better
What do you like best about the product?
GlassBox has great detail in user flows and insights that can not be captured with standard day logs.
What do you dislike about the product?
The GlassBox foldering system is a place that they can continue to develop. Having reports in both funnels and reports related to the same project makes it tricky and timely going between folders and different parts of the application.
What problems is the product solving and how is that benefiting you?
We can quickly determine production issues, answer questions to support upcoming projects, and able to get better insights into our applications as a whole. (end to end experience between applications)
Amazing techinical analytics
What do you like best about the product?
The variety of visualization widgets and all the possible modifications in them, alongside the sheer amount of possible configurations inside every area of the Glassbox application
What do you dislike about the product?
The limitation of 8 days in the time frame towards some measurements and custom attributes
What problems is the product solving and how is that benefiting you?
Most problems come from identifying how our user behaves inside our application and turn that behavior into data and analyze it.
Despite the limitation towards the time frame, the benefits of capturing almost every element interacted by the user and from the user are at the top of my list.
Despite the limitation towards the time frame, the benefits of capturing almost every element interacted by the user and from the user are at the top of my list.
Recommendations to others considering the product:
Workers from e-commerce and Telecom might find the solution from Glassbox very useful.
Easy to setup and easy to use !
What do you like best about the product?
Glassbox offers so much more than just session replays! The heat map reports are my favorite, being able to drill down to what elements on a page users are engaging with. Also, the ability to create custom reports so easy is fantastic.
What do you dislike about the product?
I wish I had more time to use it and explore all it’s capabilities.
What problems is the product solving and how is that benefiting you?
Understand user behavior, how they are using our site where they are struggling and what needs to be fixed
Recommendations to others considering the product:
Its an excellent solution that addresses your business requirements - of understanding how your users are experiencing your site or app.
strongly suggest to work with their consulting team - they have significant experience and know their stuff
strongly suggest to work with their consulting team - they have significant experience and know their stuff
Understand customer App usage
What do you like best about the product?
Great product that helps track the App usage. Very easy to setup, use and administrate and amazing support when needed
What do you dislike about the product?
Nothing that I could think of now - solution is great.
What problems is the product solving and how is that benefiting you?
Understand how our customers are using our app. what capabilities they engage with and how
Great support by Glassbox and great insights
What do you like best about the product?
The support team are very responsive with questions/follow-ups. Very easy to setup and the suppot is great. Glassbox meets our requirements very well abd are easy to do business with
What do you dislike about the product?
Would be good to see some more automated methods of measuring quality control in our app although I understand that each app has different quirks & requirements
What problems is the product solving and how is that benefiting you?
understanding how users use our system. what they like and where they are leaving
Recommendations to others considering the product:
Work with the BI team - they have great support and the insights have great value
Understanding customer pain points
What do you like best about the product?
I like viewing the sessions of customers for pain points and issues and addressing them. Also, I like the conversion and fall out metrics that glassbox provides to analyze and address the issues, which inturn helps us in improving the conversion. Its easy to use, easy to setup and great business value.
What do you dislike about the product?
I was notified of recent upgrades and it was a surprise when logged in. We would have liked it if upgrades were communicated to us. Also, it would be better to have a support page within glassbox on how to use various features. Maybe like a video or notes
What problems is the product solving and how is that benefiting you?
Improving conversion and understanding customer abandonment.
Glassbox is a great UX monitoring and analytics platform
What do you like best about the product?
Excellent search/filter capability and collaboration features - very easy to share sessions. Also really like the analytics capabilities such as custom funnels and alerts to monitor key UX processes.
What do you dislike about the product?
Wish there was an ability to view PDF documents that are presented as part of a customers onboarding process.
What problems is the product solving and how is that benefiting you?
Our business utilizes Glassbox for problem management, UX/conversion monitoring, and post-install validation. The use of Glassbox has led to faster identification and resolution of problems. In addition, we leverage Glassbox to proactively identify areas of struggle and improvement opportunities to help reduce friction across the web experience.
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