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Great tool for tracking users activity
What do you like best about the product?
The tool can translate the insights into revenue opportunities and what should be taken care of first. The tool visiaulasion abilities are powerful and save us a lot of time
What do you dislike about the product?
Not much, maybe the learning curve. It takes time to learn everything the tool can do but it's worth it. Also, once we got the hang of it we were able to filter the data and have access to everything we need quicker
What problems is the product solving and how is that benefiting you?
We were looking for a tool that would help us see and understand the full customer journey on our digital properties. Glassbox has provided the ability to gain better visibility into the customer's journeys.
Recommendations to others considering the product:
Use Glassbox as the central system for all the data gathered from other tools
Powerful tool that leverages VoC data to improve SCAT and NPS
What do you like best about the product?
I like that I have visibility into the real context of the issues consumers are facing when they browse and shop on our site. I also like that I can share the capture sessions with others. It has greatly helped us push for change in our organization when we can show stakeholders the struggles our customers are facing firsthand.
What do you dislike about the product?
Playback and scrolling would be the one thing that needs to be improved. It needs something like youtube where it's easy to scroll and a preview of what you're scrolling through shows up so that would be a great addition.
What problems is the product solving and how is that benefiting you?
Visibility into what consumers are going through and why they are behaving in a certain way. Glassbox enables us to capture and track every action done on our website and later analyze it and draw conclusions.
Recommendations to others considering the product:
Integrate Glassbox with other tools in your CX stack - allows to improve internal communication
Reliable and accurate tool for digital experience monitoring
What do you like best about the product?
We can easily search performance data for a specific time period and use the platform’s visualization capabilities to help us pinpoint what is causing customers to drop off or abandon their journey.
What do you dislike about the product?
A lot of data to segment but it's a given when you want to capture every event happening on both the website and mobile app. Easy to filter and find what you're looking for
What problems is the product solving and how is that benefiting you?
Glassbox has helped change the way we operate as a business. The speed, with which we can gain insights now has significantly helped us tackle customer friction and challenges we face across our digital estate.
Recommendations to others considering the product:
Glassbox's end-user user monitoring is very powerful - especially when integrating it with existing tools in the stack
A perfect tool for identifying friction points
What do you like best about the product?
The heatmaps (or click maps) are powerful and help us identify what users focus on, what elements they are clicking and what needs to be improved UX/UI-wise to deliver a perfect experience to our users. We can also connect abandemnoet rate to specific events in the journey which saves time and allows us to improve the overall flow of the website.
What do you dislike about the product?
The are many attributes and reports and at the beginning, it can be overwhelming but after a while operating the system becomes smooth and we can easily set up everything in the main dashboard.
What problems is the product solving and how is that benefiting you?
Identifying where users struggle and which events have more effect on our revenue. We can look at a journey and gain insights into different pages and connect poor performance to abandonment conversion rate.
Recommendations to others considering the product:
Use the Glassbox business insights team to better understand the system capabilities and learn how to set up dashboards and different metrics independently
Complements our CX stack perfectly with valuable insights
What do you like best about the product?
I love the recording session and the filters to find recordings. Very valuable insights. We can filter and save the sessions with important events and use them at any time to analyze users behavior.
What do you dislike about the product?
At first, it takes time for new users to navigate the tool but Glassbox provides training and weekly tips that make it easier to find the data we are looking for. O can also set up a favorites view for quicker access.
What problems is the product solving and how is that benefiting you?
Detecting errors and friction points in the website flow. With Glassbox, I don't waste time on detection - with a click of a button I go into the relevant sessions and see what happened to the user and quickly address and fix any struggles that affected the experience.
Recommendations to others considering the product:
The tagless capture and session replay abilities aren't the only thing that differentiates Glassbox from other tools - the amount of data is enormous and valuable. When testing the system, focus on the data that affects your revenue to fully understand what Glassbox can do.
Comer focused tool with powerful abilities
What do you like best about the product?
The user-friendly interface. Very easy to navigate through the dashboards and modify data visibility based on your business goals and objectives. The Glassbox team is professional and always ready to help
What do you dislike about the product?
Some capabilities take time to master but there's a great learning environment specially designed by Glassbox for customers who want to self-learn and dive deeper into the tool abilities by themselves.
What problems is the product solving and how is that benefiting you?
Our challenges include increasing conversion rates, gaining insights into traffic sources, and engaging with various audiences. Glassbox delivered a solution that allowed us to compare the journeys of our customers and test user interface changes to increase engagement and conversion.
Recommendations to others considering the product:
Test the different abilities and share the insights with internal teams - it can benefit all data-driven departments and improve processes
Helps optimize business flow and provide better experience to our users
What do you like best about the product?
The business flows allow me to track journeys that are most significant to our business and optimize the website flow to increase the conversion rate. A very powerful tool that is used daily.
What do you dislike about the product?
The reports set up and building the flows can take some time but the Glassbox team is always available and very helpful. Once the reports are set up, it's easy to track data and even configure some of the flows independently.
What problems is the product solving and how is that benefiting you?
Insights into the most important flows and how to improve the overall interface of our website to make sure our users find what they need quickly and easily with minimal friction points
Recommendations to others considering the product:
Present use cases and come with clear objectives - can save time and allow the Glassbox team to show you the full capabilities of the platform
Helps to easily identify problematic areas on our website
What do you like best about the product?
The struggle score calculation helps to easily identify problematic areas on our website and provides recommendations based on the data and our business goal. Also, the tool shows revenue potential during the user's journey
What do you dislike about the product?
Some elements of the platform are small and sometimes hard to find but overall the interface is easy to learn and navigate through - also can be modified to show just the elements you care about
What problems is the product solving and how is that benefiting you?
We now have all the data as well as actionable insights - this is an enormous change. Going from not knowing why users abandon to seeing the entire user interaction in real-time.
Recommendations to others considering the product:
Test the interface and learn how to modify it to better see the metrics that are important to your business
Data-driven tool that provides us with a 360 view of our users
What do you like best about the product?
The tool provides us with deep insights into what our users are doing on our website and what drives their behavior. We can make decisions based on 100% data and improve our CX to drive more revenue.
What do you dislike about the product?
Nothing much - the tool is excellent. I would say that there are a lot of things the tool can do and it takes time to master every feature but once you get used to the different functions it's easy to use
What problems is the product solving and how is that benefiting you?
We wanted to have visibility into users behavior and the effect of changes in the UI and products on our revenue. We now can link events to conversion rate and abandonment and improve our overall website flow.
Recommendations to others considering the product:
Check the interactions maps and business flows capabilities - very powerful
Powerful CX tool - Great for journey optimization
What do you like best about the product?
The ability to track my user journeys to determine where optimizations are needed. Easy to use and very intuitive dashboard that presents real-time data and helps me focus on key steps on the user's journey
What do you dislike about the product?
There's a learning curve and a lot of data but the Glassbox team is always ready to help and set up reports for us which is a huge help considering the amount of data captured
What problems is the product solving and how is that benefiting you?
We needed a tool that can show us why users are abandoning the session, not just where. Also, the ability the understand experience in the context of a full journey and just single pages allows us to understand user behavior better.
Recommendations to others considering the product:
Present the Glassbox team all of your use cases so they can show you what the tool can do, also include more departments in your company during implantation and encourage collaboration. Saves time and helps improve internal processes
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