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Gained insights which improved conversion
What do you like best about the product?
The ability to visually observe how customers are using the app and gain insights to improve conversion.
What do you dislike about the product?
Struggles detection is not particularly insightful in indicating customer pain points for our use case
What problems is the product solving and how is that benefiting you?
Gaining insights to improve our conversion and drive our business
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Great for Funnel Analysis!
What do you like best about the product?
We are using Glassbox for Session recording and funnel analysis.
What do you dislike about the product?
Outside of basic analysis, it requires a knowledge of IT to use
What problems is the product solving and how is that benefiting you?
Understanding user activity why they do what they do. Where they are leaving and where they are struggling.
Recommendations to others considering the product:
Work with the BI team - they know their stuff
World-Class CX / BX Insights
What do you like best about the product?
Ability to build custom funnels on the fly & see micro user insights
What do you dislike about the product?
Not a reflection on Glassbox, but working with 3rd party web partners can make integration difficult
What problems is the product solving and how is that benefiting you?
We examine and analyze every aspect of the customer user experience, shopping behavior, browse behavior and click analysis to understand how to improve the end-to-end CX.
Recommendations to others considering the product:
Glassbox is a world-class UX, BX & CX tool - one of the most robust tools available today. The tool should be used as complementary to other analytics platforms.
Perfect tool to capture significant customer behavior insights with amazing client support to boot
What do you like best about the product?
Recorded Sessions allows us to trace customer interactions by replaying their entire session with helpful features to see more technical details and share specific action points with the team. This tool helps both the non-technical users and devs identify specific use-case issues at the individual customer level.
Funnels is another tool that enables us to analyze all customer behavior against specific expected checkpoints. We can draw out quantified insights that help prioritize issues to fix and calculate the gains after the fix.
Client Support is top-notch through trial, setup, and business insight gathering.
Funnels is another tool that enables us to analyze all customer behavior against specific expected checkpoints. We can draw out quantified insights that help prioritize issues to fix and calculate the gains after the fix.
Client Support is top-notch through trial, setup, and business insight gathering.
What do you dislike about the product?
No perceived downsides yet. If anything, the many great features can be overwhelming for a new user, but their client support team solves that by walking through next steps and providing training on specific tool-sets at a time.
What problems is the product solving and how is that benefiting you?
Customer UX Issues were hidden before using Glassbox. It was challenging to provide support to our customers just from the log sink, especially when logs don't capture UX. Glassbox Recorded Sessions made debugging real quick and easy, where now there isn't any dependency on a dev alone to peruse logs to identify issues.
We also had some difficulty quantifying the impact of specific UX issues on our sales which Glassbox Funnels has adequately solved.
We also had some difficulty quantifying the impact of specific UX issues on our sales which Glassbox Funnels has adequately solved.
Complete, efficient, effective data capture
What do you like best about the product?
The complete clickstream of a user experience is captured, with the ability to describe specific points along the experience of specific interest or importance for analysis.
What do you dislike about the product?
Not really a dislike of the product, more a key learning in its use: You need to be thoughtful and careful on how you capture and secure the data captured, what volume of data you want to retain and for how long.
What problems is the product solving and how is that benefiting you?
Optimize specific customer experiences by better understanding points of friction, dropoffs and completion.
Cleaner and best ever tool for Analytics and much more
What do you like best about the product?
The best thing I found about Glassbox is the custom funnel reports, user sessions, data export, and much more. Before Glassbox, my team and I were using other tools for improving the customer experience; until that, we were thinking we are using something best, but Glassbox changed our thoughts.
What do you dislike about the product?
Future requests take much time to get implemented. Sometimes ghost broken sessions add extra pain to collect reports. No way of stitching the sporadic sessions or any leaks that happened in the past in terms of PII
What problems is the product solving and how is that benefiting you?
The data exports in Tableau and Snowflakes. Custom events and funnel design with picklist parameters, which makes Glassbox easy to use.
Great product to gain valuable insights
What do you like best about the product?
Easy of use and installation. Onboarding team did a great job
What do you dislike about the product?
no downside to this point ...............
What problems is the product solving and how is that benefiting you?
looking at customer behaviour to determine struggle points on site, Getting replication steps for problems are now easy to find
Session Cam has lots of information
What do you like best about the product?
It is very useful how Session Cam brings key issues to the dashboard and makes it easy to access.
What do you dislike about the product?
One of the downsides to Session Cam is that it can do so much, that it can feel overwhelming.
What problems is the product solving and how is that benefiting you?
The business problem we look to solve with Session Cam is understanding where problems occur on our website. We get live feedback whenever we need it on new functionality.
Recommendations to others considering the product:
Great product better than other competitors in this space
Insightful data to improve our platform
What do you like best about the product?
The ease of running reports and creating new queries to find opportunities to help improve our platform.
What do you dislike about the product?
The older version of the interface was not that great, but this year they stepped it up to make it more intuitive.
What problems is the product solving and how is that benefiting you?
We are using Glassbox to better identify problems with our interface proactively before calls start coming in.
Excellent Analytics Solution
What do you like best about the product?
Glassbox is an excellent analytics solution that allows us to create any funnel without any tagging at the application development stage. Also, its Session Replay can let us gain deep understanding on user interaction from the screen, not only from the data. Very easy to set up and get up and running quickly!
What do you dislike about the product?
Glassbox Team is very helpful and supportive.
What problems is the product solving and how is that benefiting you?
Understand how users are using our mobile app, their trends and what makes them stay and continue purchase
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