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Getting value every day
What do you like best about the product?
I can create reports out of replay sessions and funnels to understand behavior. Something I starting to like are the error reports and very easy to setup
What do you dislike about the product?
Sometimes there might be something is not working and after digging into it is when we find out that it might not be registering. But it is not all your fault is maybe things that are not connected correctly to our site but supports always chime into the rescue.
What problems is the product solving and how is that benefiting you?
Understanding where users have trouble and errors. understanding user behavior
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Glassbox is awesome
What do you like best about the product?
Glassbox gives us a perfect overview of the actual user journey, combine that with the amazing reporting capabilities and it becomes a goto tool for our business to help drive revenue. The BI support team at glassbox is also amazing in helping getting value out of the tool. You are not on your own!
What do you dislike about the product?
Overall there is nothing that stands out that we dislike, if i have to mention anything it's the ticket system that could be better integrated within the platform.
What problems is the product solving and how is that benefiting you?
We have been able to improve our NPS score by looking closer at the user journeys and improving the UX overall.
Recommendations to others considering the product:
Don't doubt just go for it!
What an amazing solution!
What do you like best about the product?
The ease of identifying screen recording sessions that meet your specific criteria
What do you dislike about the product?
Haven’t come across much yet. It all works great!
What problems is the product solving and how is that benefiting you?
Quickly finding sessions based on any screen element and solving any CX issues quickly.
Glassbox is crucial for our business
What do you like best about the product?
People responsiveness. Glassbox team is helpful and responsive to address client issues. Ability to understand product issues
What do you dislike about the product?
Not dislike but an improvement on the product features and system performance.
What problems is the product solving and how is that benefiting you?
Understanding customer behavior on mobile and the role out of new capabilities on our site
The best Glassbox I have ever worked with!
What do you like best about the product?
endless insights on journeys customers are taking
What do you dislike about the product?
Bugs and issues which can be indentifies using glassbox
What problems is the product solving and how is that benefiting you?
customer struggles & analysis
Glassbox Thinking
What do you like best about the product?
Is a complete web analytics tool with many features ranging from session replay to the creation of various funnels / client flows. It lends itself well to multiple uses, from customer support to systems monitoring, UX and marketing activities.
What do you dislike about the product?
Creating some specific tags requires some technical skills but the Glassbox support and training are truly exceptional. Always timely and available!
What problems is the product solving and how is that benefiting you?
On the CRM side, with Glassbox we were able to analyze the digital behavior of our web and mobile users and to produce increasingly efficient and performing customer journeys.
Digital experience enthusiast who is super eager to learn
What do you like best about the product?
It's interesting to learn from GB experience users and how the difference in their business models alter the way they use GB and where their focus is.
What do you dislike about the product?
I can only watch the recorded sessions because all the live ones happened midnight in my time zone.
What problems is the product solving and how is that benefiting you?
Identify customer pain points and enhance via a reiterate process of test and learn. Looking at the sessions playback we did manage to nail down several issues from the existing ux design which we might not notice without GB.
Review on Glassbox
What do you like best about the product?
The sessions which are being recorded and can be easily reproduced.
What do you dislike about the product?
Lack of high-level reporting would like to have executive reports at the high level
What problems is the product solving and how is that benefiting you?
Capturing sessions, understanding customer behavior and joruneys product role-out in both web and mobile
Very good tool for Session Replays, Fallouts and Conversions
What do you like best about the product?
I like the detailed info on fallouts in the flow and viewing the fallout sessions so that it allows us to address the issues, friction that customers are facing with completing their transactions.
Glassbox is a wonderful tool for every Product Manager to use daily at work.
Glassbox is a wonderful tool for every Product Manager to use daily at work.
What do you dislike about the product?
Fast forwarding the session replays needs to be better. It is too slow. Also, if there is a support page on how to use glass box and query for info that we need will be useful
What problems is the product solving and how is that benefiting you?
Problems we are solving is the issues that customers are facing with completing their transactions.
Benefits are better conversion rates, solving customer issues and resulting in better NPS score and improving the functionality.
Benefits are better conversion rates, solving customer issues and resulting in better NPS score and improving the functionality.
Probably the best and most advanced session replay tool on the market
What do you like best about the product?
We loved the granularity of the reports and the journey tracking of the users inside the application. Glassbox also has a product for the mobile application that it's extremely useful if your company owns a mobile app.
I have also found the Glassbox support team very professional and helpful.
I have also found the Glassbox support team very professional and helpful.
What do you dislike about the product?
The only thing that could be a minus is that sometimes it is difficult to find the proper functionality inside the glassbox console due to its complex features. I think the team can work a bit on the UX/UI design of the console
What problems is the product solving and how is that benefiting you?
- understood how visitors use our website and where they have issues with conversion
- understood mobile app flow and usage
- understood mobile app flow and usage
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