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Best solution in the Market
What do you like best about the product?
Autonomous tagging, easy to find problems and solve them
What do you dislike about the product?
Nothing, the solution is complete and user friendly
What problems is the product solving and how is that benefiting you?
Website process
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GCB Review
What do you like best about the product?
The Final Data as an insight for companies to detect errors and improve Customer Experience
What do you dislike about the product?
Nothing, everything was clear and the solution is very friendly user.
What problems is the product solving and how is that benefiting you?
Customer experience, such as knowing in which step of the journey customers abandon.
All covering powerful and easy to use
What do you like best about the product?
covering all aspects of the journeys in an easy to use way
What do you dislike about the product?
lacks a little from other channels (omnichannel9
What problems is the product solving and how is that benefiting you?
digital customer expereince and journewy analytic to sell more at a lower cost to serve
Great Solution for Digital Business
What do you like best about the product?
Mobile Solution, Dashboards, Easy to install
What do you dislike about the product?
Nothing, because is great and it works very well
What problems is the product solving and how is that benefiting you?
Analysis for all the business data
Great solution that complements our Google Analytics
What do you like best about the product?
We use Google Analytics which tells us the paths users are taking in our site and where they are coming from and where they are leaving. Glassbox tells us why. I can easily understand the reasons behind my customer conversions and abandonments. it tells me if customers are not converting in a campaign due technical errors (like in promo codes) if certain parts of the page are not appearing properly - and the paths users take following the campaign. All this without the need to predefine any tags (it gets all those insights automatically which is amazing !) I can also easily quickly reconstruct and replay sessions while they are still happening and see exactly where and why users are struggling so that our devops team can fix the issues before they become a big problem. The teams support is great as well - so when ever I have a question on how to create a new report or what would be the best way to get new insights - they are always there!
What do you dislike about the product?
Not a single thing! the solution is great and is changing the way we do business with our customers. Would love to see more out of the box reports. but other than that -its an amazing solution
What problems is the product solving and how is that benefiting you?
Understanding the reasons behind campaign conversion and customer abandonment.
Time to insight has been cut by 80% - as business analysis takes minutes instead of days and with no involvement of our BI team - which is always good
Time to insight has been cut by 80% - as business analysis takes minutes instead of days and with no involvement of our BI team - which is always good
Recommendations to others considering the product:
Get is hooked up with your campaign Managment system so that it can tell you why customers are acting the way they are
Modern Technology and Extensive Features
What do you like best about the product?
Built on modern technology, very flexible scaling, very extensive feature set, vendor willing to add enhancements based on recommendations
What do you dislike about the product?
Limited central administration; not optimized for legacy application
What problems is the product solving and how is that benefiting you?
Replacement of Tealeaf system; much faster application onboarding capability due to the way the Glassbox can instrument the applications
Independent Consultant
What do you like best about the product?
Glassbox provides great insights from a customer perspective, has good usage coverage in several website categories. Including Computers Electronics & Technology, Science & Education, Arts & Entertainment, Health.
What do you dislike about the product?
I think Glassbox is trending in the right direction, but may still be behind tools like Google Analytics in overall market share and website coverage.
What problems is the product solving and how is that benefiting you?
Working with clients to better define customer experience, and refining future roadmap on CX discoveries. Tools like Glassbox are being discussed to help mitigate risk and promote additional discussion.
The Solution which tells me why my customers are acting the way they are !
What do you like best about the product?
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the session. There are great out of the box reports which are tailored to what I need. But the thing I like best are the funnels which I can create from the session. So I can carry on monitoring sessions. Glassbox address the business need I have in understanding how my customers are using my site - and gives me this information very (very) fast
What do you dislike about the product?
Not a lot that comes to mind - the solution is exactly what I needed.
What problems is the product solving and how is that benefiting you?
Prioritizing development priorities. Understanding how users are using the product. lowering the time to solve product tech error. increasing our user customer satisfaction of the product we are providing them with as they have less issues in the product and when they are - they are solved very quickly.
This has even been helping our compliance department because we can now quickly resolved customer disputes when they happen as we have all the session data and can play it back like a video
This has even been helping our compliance department because we can now quickly resolved customer disputes when they happen as we have all the session data and can play it back like a video
Recommendations to others considering the product:
Its a great solution - Glassbox can do so many things - its best to know what your business objectives are and to have them well defined. that way you can use the solution best to your advantage and monitor its success
Glassbox gives us full visibility into the customer experience
What do you like best about the product?
When a customer contacts our support group about a problem with our customer facing website we can quickly replay the customer session ad see exactly what happened. This helps us find and fix the problem quickly and efficiently.
What do you dislike about the product?
There is nothing I dislike about the service.
What problems is the product solving and how is that benefiting you?
We need to know if our customers are having a pleasant experience on our website or not. If they're not we need to know when, where, how and why. Glassbox provides this information and gives us full visibility into our customers web experience.
Recommendations to others considering the product:
If you need session replay on your customer experience then Glassbox is a great solution.
Excellent insight tool, get ready to dazzle your colleagues with data
What do you like best about the product?
Click maps are extremely useful, enabled me to remove things from pages that were slowing us down. Funnels an excellent option, can see where we lose people on journeys.
What do you dislike about the product?
Training helps but it's not easy, easy to use. I don't have the time to invest to really get myself up to speed so maybe dont get as much value out of it as I could. Small complaint though as probably just me.
What problems is the product solving and how is that benefiting you?
Removing things slowing down pages, fixing broken journeys, using it to solve internal dispute that slows things down from that pov.
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