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An eCommerce and fault finding essential
What do you like best about the product?
It's an essential tool for fault finding in eCommerce, which enables us to zero in on specific issues reported from back-office functions. We also use it to proactively look for issues and opportunities within the journey - it's always our first stop when looking for ways to improve.
What do you dislike about the product?
I'd like it to be easier to share sessions with our dev teams, who sometimes don't have their own accounts. The UI can be a little slow and clunky, but all minor quibbles.
What problems is the product solving and how is that benefiting you?
It shows us problems that otherwise would go unseen. We'd never be able to improve the way we have without this tool.
Understanding our customers
What do you like best about the product?
It allows for a more detailed level of understanding about your customer experience successes and pain-points. It's easy to deploy and easy to administrate
What do you dislike about the product?
Simplification of UI would be great for us
What problems is the product solving and how is that benefiting you?
We understand how to design our product to best fit our customers needs
Great product
What do you like best about the product?
This is a great tool as we can now understand our customers - we can record and see where they are having trouble in their sessions and its easy to navigate recordings
What do you dislike about the product?
AI tagging of issues - I heard this is coming and would love to see it.
What problems is the product solving and how is that benefiting you?
seeing which routes our customers like and where they have troubles in entering their requests
Works with our stack
What do you like best about the product?
It works very well with our existing stack and provides us information on our customer journeys the Data exports and alerts are very beneficial and enable us to analyze our data with great precision
What do you dislike about the product?
Would be great to get easier time parsing, more options for alerts and filters
What problems is the product solving and how is that benefiting you?
We can see where customers are leaving there cart and which products they like better than others
Pretty Good!
What do you like best about the product?
It is pretty good in terms of tracking sessions. Love the session replay and the reports which highlight the issues.
What do you dislike about the product?
If we can have control of how much limit we want to apply on each of the site we have added, and if we can add new sites ourselves, that would be great
What problems is the product solving and how is that benefiting you?
finding problems in our sites and understanding where customers are leaving us and why
Used frequently
What do you like best about the product?
The best thing about Glassbox is the ability to easily find specific user recordings for reviewing actual user experiences on sites. it can be found quickly and with little effort
What do you dislike about the product?
Many of the heatmap readouts aren't helpful given the way they populate. That tool & others like it could be significantly improved.
What problems is the product solving and how is that benefiting you?
Learning out customer activity and what they like and interact with on our site - it shows where we need to do fixes and how well they roll out
Seeing your users
What do you like best about the product?
What I like best is the ability to Identify hidden struggles for our users. we can see issues that are occurring - even when the users themselves cant understand what is going wrong
What do you dislike about the product?
Continue to make the platform easier to navigate. When I enter a URL of a session recording into the navigation and then have to login, I'm taken to my dashboard instead of the recording. Also there isn't a way to get back to the rest of the console when I'm watching a session from a URL I entered. I like to watch a lot of specific sessions that were flagged in comments from Usabilla/GetFeedback.
What problems is the product solving and how is that benefiting you?
We are seeing how users interact with our site so that we provide them with a better experience. it makes our Usabilla feedback more accurate and understandable
Wonderful tool!
What do you like best about the product?
I love the ability to resolve issues quickly by seeing what the customer did. This saves us both time and resources. The tool is very simple and straight forward so its adoption was also easy
What do you dislike about the product?
I would love to be able to go to a particular moment in the session (type in 3:12 or something like that)
What problems is the product solving and how is that benefiting you?
Seeing what customers are doing in our site - what parts do they spend their time on and which campaigns are working
Great tool for analysis
What do you like best about the product?
It's easy to perform Analysis and get to see how our users are working with our site and what they are buying. We can replay the experience they have, analyze the data and see what needs fixing
What do you dislike about the product?
It would be great if the funnel was retroactive - with our current version, they are only forward-looking
What problems is the product solving and how is that benefiting you?
Reports on how users work with our site and where they are converting
Lots of data
What do you like best about the product?
Lots of data which can be analyzed and for which we gain insights on how our customers are using our software - what they like about us and what they dont care about
What do you dislike about the product?
1 Help section: It is very arduous to access - I think it be easier to get into Fort Knox. I can already be logged in and when I click to Help, it wont accept the same login I used for the portal. WTH? Also, once I do access, I cant find much tutorial videos on how to tap into the solotion from an analyst perspective. 3. I believe I sent a question and never received a response.
What problems is the product solving and how is that benefiting you?
using the data to create better journeys for our site users
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