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Great tool!
What do you like best about the product?
The ability to capture consumers' movements and ability to scroll pages once paused and overlay has been closed. Very easy to work with and manage so overall - super happy
What do you dislike about the product?
More streamline rewind, seems to have latency when trying to go back and sometimes freezes up
What problems is the product solving and how is that benefiting you?
Understand where customers are spending their time and what they like engaging within our site. also helps us to better design campaigns and website enhancements
Very useful for customer insights
What do you like best about the product?
The system is handy for customer insights and lets us understand how our users are interacting with our website. we can see where users are leaving and most important, why.
What do you dislike about the product?
Some of the recordings dont sync up some times and you have to go back and watch it again to get it to play normally its like the recording is stuck on a single page but the user is still continuing
What problems is the product solving and how is that benefiting you?
Understanding why customers are converting and what needs to be improved in our site
Used on a daily basis!
What do you like best about the product?
Ability to capture visitor sessions and understand where they are having problems. Very easy to use and managene and provides all the details we need on our customer's web joruneys
What do you dislike about the product?
Not sure, happy the way things are. Really works for us
What problems is the product solving and how is that benefiting you?
Why are customers leaving our site, and what needs to be fixed on the website. it also gives us observations on what we should develop next
Great user experaince
What do you like best about the product?
I love the user experience and the visualization of user experience. it was easy to deploy and manage and provides us insights on our user experience so that we can take action
What do you dislike about the product?
Would love the ability to record snippets
What problems is the product solving and how is that benefiting you?
seeing how users are interacting with our website and how our campaings are working
Great Tool
What do you like best about the product?
Its a great tool and has insights not so easy found through other web analytics
What do you dislike about the product?
Account managers only reach out when the contract renewal is due. When we first joined the interaction was more frequent
What problems is the product solving and how is that benefiting you?
Understanding how customers are using our website where they are leaving us and why. This helps our productivity
Easy to work with
What do you like best about the product?
The Best thing is we can see the back dated data with much ease. The system is very easy to manage and I meets our requirements for understanding how our customers use our system
What do you dislike about the product?
The Heatmaps sometimes faces issues etc – needs to be improvised
What problems is the product solving and how is that benefiting you?
Seeing where customers are dropping off in their buying process and why. We can also get much productive in introducing new capabilities into our site and what is best is that we can measure our business performance
Recommendations to others considering the product:
Great working with the support team - they have great insights
Easy to use and has a nice interface
What do you like best about the product?
I like that it is easy to use, has a nice interface and I think the customer support is really good. I like the view of all the top struggle recordings.
What do you dislike about the product?
I grab a lot of screenshots from Session recordings to show my team opportunities like a user clicking on a unclickable section of banner or something displaying incorrectly and often it can take me a long time to capture that one moment I’m after, perhaps if you could slow it down even further or hold and drag to the exact part that would save me a lot of time.
What problems is the product solving and how is that benefiting you?
understanding customer struggles and what needs to be fixed on our website
comprehensive view of the user’s experience
What do you like best about the product?
It provides a fairly comprehensive view of the user’s experience in most cases. Easy to use and work with and has had a positive effect on our business
What do you dislike about the product?
The navigation when viewing could be clearer.
What problems is the product solving and how is that benefiting you?
understand a users experiance, fixing site issues and optimizing customer's jorueny
Analyse date in conjunction with other data sources
What do you like best about the product?
I like that I can download the session data and analyse it in conjunction with other data sources. solution is very easy and simple to use and is stable - solid work
What do you dislike about the product?
I can’t think of any particular improvement. What you offer is solid.
What problems is the product solving and how is that benefiting you?
see customer issues, analyze the experience and see the adoption rate of our application - working with our DevOps teams
Recommendations to others considering the product:
use is on a day to day basis - to identify friction points in customer's joruney
Great way to understand our customer's experience
What do you like best about the product?
I like the ability to experience first hand what the client sees and navigates through. Easy to use and manage and great insights on a customer's journey. we can understand what our customers experiance.
What do you dislike about the product?
When I click the option to sort sessions by date, the time it takes the site to sort by date is not fast. so Connectivity
What problems is the product solving and how is that benefiting you?
helping customers get a better experience and provide them with a bettter service
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