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Glassbox Digital Experience Analytics Platform

Glassbox | 1

Reviews from AWS Marketplace

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External reviews

665 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Insurance

Unique features add extra value

  • July 25, 2018
  • Review verified by G2

What do you like best about the product?
Sessioncam has some unique features that set it apart from cheaper competitors. Being able to filter videos based on text seen on screen or text entered is really useful when trying to find specific recordings or quantify issues.
What do you dislike about the product?
The playback UI is a little clunky and it would be nice to be able to tag or organise recordings to find them again.
What problems is the product solving and how is that benefiting you?
Sessioncam is predominantly used to identify causes of user friction and also to quantify the volume of customers who are faced with the same problem.
Recommendations to others considering the product:
Weigh up the value of Sessioncam's unique features before throwing out competitors who often bundle additional tools with session recording.

    Financial Services

Analytics made easy

  • April 04, 2018
  • Review provided by G2

What do you like best about the product?
Graphs are easy to understand and readable. Clear info guides to know what each thing means
What do you dislike about the product?
I wish there was more dynamic graphs. The graphs sometime aren’t changeable with date and time so easily
What problems is the product solving and how is that benefiting you?
Analytics. We are trying to understand our website better. We generally use google analytics, but we want to see what else is out there
Recommendations to others considering the product:
Stick with analytics. However, the support team is very helpful

    E-Learning

Provides invaluable information

  • January 31, 2018
  • Review verified by G2

What do you like best about the product?
Very useful for customer website interaction; you can see where people may be struggling on the website and then adjust your site accordingly to make the experience easier. It helps you discover why certain pages may have high bounce rates or how the site works across many different devices.
What do you dislike about the product?
It does not record every session, which is often a good thing - but on occasion it misses valuable recordings about large purchases which could have provided further information about what they were buying and if they were looking at anything else.
What problems is the product solving and how is that benefiting you?
How customers interact with the website, such as where they are struggling and where improvements can be made - this is all done without relying on people to stop and leave feedback, you can watch for yourself where issues arise.
Recommendations to others considering the product:
If you are curious about how customers interact with your site without directly asking them then this product is invaluable in gathering information about improvements to your site, such as conversion rate optimisation.

    E-Learning

Essential tool to understand user experience

  • January 29, 2018
  • Review verified by G2

What do you like best about the product?
SessionCam offers a unique insight into how users engage with our website. The Customer Struggle score assigned to each session recording is a great help to us as it allows us to priorities which sessions to watch first and also which pages of our site are generating the most issues.
What do you dislike about the product?
Whilst you can gain a lot from watching user sessions, you're unable to fully understand why a user did what they did.
What problems is the product solving and how is that benefiting you?
SessionCam has been a valuable tool in improving the performance of our website and improving our conversion rate.
Recommendations to others considering the product:
HotJar may be better known compared to SessionCam, but I strongly suggest trying out SessionCam.

    Samantha G.

Easy Find Issues With Your Site Using Sessioncam

  • January 17, 2018
  • Review verified by G2

What do you like best about the product?
I like that they have a section to show the pages that people most struggle with visiting the site and that recordings are organized by user's struggle score so that I don't have to go out of my way to skip over recordings that don't offer much value.
What do you dislike about the product?
I used to have a problem when I would want to skip to a certain point in a recording and it would just ask me to make an annotation instead of fast forwarding/rewinding but they recently came out with an update to fix this problem so I was happy they listen to their customers because I brought up this issue before. Other than that, sometimes a recording shows a customer is struggle but when I look at it they are just browsing through our products or just reading a product page thoroughly.
What problems is the product solving and how is that benefiting you?
We can see when our site has issues on certain pages that need to be fixed and have learned that our checkout page causes the most issues because of people's tendency to not fill out things in the order needed for a 1-page checkout
Recommendations to others considering the product:
Although they offer training on how to use session cam, I found it easier to learn by just going in there and playing around with all the features. I haven't taken advantage of all the features they have because our use of this program may be different than other companies but they do offer a lot.

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