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Business Oriented
What do you like best about the product?
Seeing as accurately as possible what our customers of visibly experiencing in our web apps. It complements our logging and helps us monitor releases.
What do you dislike about the product?
A lot of the resources on the Glassbox website are sales oriented. But I'd like to see more resources geared towards engineers, how they best implement Glassbox, alongside guided tutorials how to get the most out of Glassbox. Selling the idea of Glassbox to 'Head of Product' is easy enough, but to really get the value out of the product it needs to be sold to the teams implementing and using it.
What problems is the product solving and how is that benefiting you?
reducing the customer abandonment from our website and gaining higher level of adoption
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Accurate solution
What do you like best about the product?
Glassbox is very fast in locating the sessions for replay. within a moment the recordings are ready to be played with no delay
What do you dislike about the product?
Sometimes we need to re submit the SSO connection to the Glassbox Data base and server - this is due to timeout which cannot be confgured which simply logs us out
What problems is the product solving and how is that benefiting you?
Better conversion on our website and alligning all resources around a single sourcxe truth
Many Insights
What do you like best about the product?
There is very much scroll depth which means I can see where my customers are finding it hard to compete their tasks. The Glassbox support is also very powerfull
What do you dislike about the product?
The training and onboarding for new users is wanting and can be imporved - there is a great deal to learn about this important tool
What problems is the product solving and how is that benefiting you?
Fixing our application to that our customers are more engaged with the content we provide them, and reducing the cost of calls into our contact center.
Extreamly easy to use
What do you like best about the product?
The API erros and AJAX issues are straight forward and searchable so that you can quickly identify what RUM issues could be happening and fix accordingly
What do you dislike about the product?
IT would be good if the Interaction maps had better zoning for discovery including the direct relation to revenue conversion
What problems is the product solving and how is that benefiting you?
Identifying the friction points in our website and reducing the call time into our support center and when they do come in we can quicly understand the issues
Very strong Analysis
What do you like best about the product?
I am really fond of the recorded and captured sessions. Once I have them we can undersatnd the behaviour of our customers and see where they are encountering trouble in the website
What do you dislike about the product?
The augmented journey map requires some improvement as it is not intuative enough and requires deep analyssi in order to understand where to foucs
What problems is the product solving and how is that benefiting you?
Looking into the pool of sessions our customers have we can identify the patterns of friction and fix them
Strong Tool!
What do you like best about the product?
Glassbox helps us to understand how our custoemr are interacting with out website and where they are encountering any form of struggle
What do you dislike about the product?
It would be helpful if Glassbox were able to connect directly to A/B Testing tools with less work on our side
What problems is the product solving and how is that benefiting you?
Reducing the errors in our site and increasing our customer CSAT and NPS score
Glassbox helps businesses
What do you like best about the product?
I like how Glassbox helps businesses understand and improve customer interactions through its user-friendly interface and powerful analytics. It's great for enhancing user experience and optimizing digital strategies.
What do you dislike about the product?
I appreciate all aspects of Glassbox's offerings, but I believe there's room for improvement in ensuring a smoother user experience flow. Streamlining the process would enhance overall satisfaction and make the platform even more user-friendly.
What problems is the product solving and how is that benefiting you?
Imporving the customer interaction. reducingfriction points and struggles for our customers and providing a better user experiance
Like the business flows
What do you like best about the product?
I like the business flows which help me to define the processes which our users go through
What do you dislike about the product?
it woud be good if we had more how-two videos or in-depth training opportunities.
What problems is the product solving and how is that benefiting you?
reducing the friction points in our site and better understadning the paths our users take
Very Complete Tool
What do you like best about the product?
It is a very complete tool from recorded sessions, journey maps and interaction ones. I have yet to try out all features though
What do you dislike about the product?
On interaction maps. Not being able to export exposure maps is very tedious. For the click ones, you can but it adds extra info on there that I do not need, just the map pls. Also, when defining zones, it seems that it doesn't aggregate the clicks on the new zone or else I haven't understood the tool correctly.
What problems is the product solving and how is that benefiting you?
REducing the friction accorss our site and driving a higher level of percevied experiances
Alot of great insights
What do you like best about the product?
I like the fact that I can use Glassbox to review sessions where our customers are struggling. This helps us to quickly look at what in the product or process is broken and what we need to do in order to fix it
What do you dislike about the product?
There is a lot of data. Sometimes, it can be complicated to know how to create filters and better criteria. The recreation of screens also isnt straightforward many times
What problems is the product solving and how is that benefiting you?
Fixing our site and supporting our devops team. it takes much less time to identify issues and to convince others in the org as we all are working around a single source of truth
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