Ada - AI Agent
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Great experience with the bot + people at ADA
What do you like best about the product?
We like how efficient the bot is and the information you retain from the bot.
What do you dislike about the product?
It can be a bit technical from training the bot to learning the backend.
What problems is the product solving and how is that benefiting you?
The amount of volume coming into our support team.
Happy Customer
What do you like best about the product?
Ada has been able to help our customer service team manage and handle customer inquiry volume. The Ada chat bot was easily added into our existing chat-based messaging tool to allow us to stand it up relatively quickly without too much effort.
What do you dislike about the product?
We currently only can support one brand with the Ada chatbot. We service multiple brands at the moment.
What problems is the product solving and how is that benefiting you?
We are address increased volumes of customer service inquiries. Ada allows us to so without compromising customer service.
Recommendations to others considering the product:
Ada should enable multi-brand support per chatbot instance.
ADA: Amazing Virtual Assistance solutions
What do you like best about the product?
Great options and range of tools, with an outstanding team standing by for support if needed as they provide a wealth of information to start with.
What do you dislike about the product?
Training the assistant to properly understand can be a bit cumbersome.
What problems is the product solving and how is that benefiting you?
Eliminating most call ins and resolving matters via virtual assistance. Thus reducing volume of chat handoffs to our live team.
Recommendations to others considering the product:
definitely worth it for your business if you are into customer service.
Full featured chat bot solution coupled with robust support resources
What do you like best about the product?
Works well, very configurable, supports major integrations. Support team is very hands on and accessible during and after onboarding .
What do you dislike about the product?
Missing some features/capability on the reporting side. Integrations aren't included in base pricing and are quite expensive.
What problems is the product solving and how is that benefiting you?
Technical Support triaging and lead capture. Works well to deflect low-tier tech support requests away from live agents.
Recommendations to others considering the product:
Make sure to understand what a "chatbot" like Ada can and can't do. It is only as effective as the resources, content and workflows you add into it.
ADA for CS Support Self Serve!!
What do you like best about the product?
ADA is a powerful tool for customer success teams, and has been proven in reducing the number of client support requests we receive. It's almost like having another full time support agent on our team. Continuing to train ADA has been vital for us, and we are able to make improvements based on real inbound requests from our users. This allows us to make informed decisions, eventually training ADA to be as powerful as one of our full time agents.
What do you dislike about the product?
The ADA Admin user interface can be a little bit challenging for some, but making use of the ADA Academy is a great way for staff to get up to speed on the configurability of the ADA bot.
What problems is the product solving and how is that benefiting you?
Offering 24/7 human support was one of our biggest challenges before ADA. Having a Help Center was great, but it did not offer the real time scenario based self serve we were looking for. With ADA we are able to train the bot for almost every frontline situation. From booking a sales demo, to resetting a password, walking through troubleshooting steps and beyond! ADA lets us focus on the real problems by handeling almost all of the level one requests that come in.
Recommendations to others considering the product:
After evaluating other solutions on the market and for a while using ZenDesk's answebot, it was clear ADA would be the next step for our business. It's a solution that keeps on revolving, allowing us to tailor responses for our needs. As our product continues to change, ADA remains agile in supporting our clients. Unlike answebot, ADA is the tool that keeps on getting better. The more you put into it the more you'll get out of it.
ADA: Great virtual assistance solution
What do you like best about the product?
Broad range of options and amazing support from the ADA team.
What do you dislike about the product?
Training the assistant to properly understand can be a bit cumbersome. I wish there was a more streamlined/different way to help the assistant understand better
What problems is the product solving and how is that benefiting you?
Ada helps us resolve and reduce the volume of contacts to the call center by answering simple requests and be able to perform some transactions. This has helped to also reduce the operational costs.
Great way to scale your business!
What do you like best about the product?
Since our first meeting the ADA team was completely onboard, our Sales Rep was amazing, always providing all the info at the right moment, and the transition to our KAM and the Engineers was clean and amazing too!
What do you dislike about the product?
Not much! Even on USA holidays, we can always count on someone!
What problems is the product solving and how is that benefiting you?
We have a massive amount of chats coming through every month and all of them require very simple things, so ADA is taking things to the next level, combining APIs with ADA we can answer a lot of the sales reps inquires
Director of CX LOVING Ada!
What do you like best about the product?
Ada has been like onboarding the best agent ever! It handles an insane number of chats simultaneously and is incredibly accurate and helpful! We’ve been thoroughly impressed thus far!
What do you dislike about the product?
Wish reporting was a bit more robust / customizable.
What problems is the product solving and how is that benefiting you?
Low level chat deflection which allows us to scale the business without adding unnecessary CX costs.
Recommendations to others considering the product:
Absolutely choose Ada!
Ada is great!
What do you like best about the product?
Ada is awesome for self-service and building out an awesome automated flow. It was very easy to use, their support is stellar, and they offer an ACX academy that helps you learn nifty ways to utilize the chatbot. Also really like utilizing their proactive intros, which make it a fun way to poke users on various pages of our website to get support - Perhaps using a fun phrase or an emoji to get them interested in chatting with our support team or just interacting with the bot directly for self-service without speaking to support. Lots of reasons to love Ada and different ways for us to improve the user experience!!
What do you dislike about the product?
CSAT isn't as easy to collect as we'd like - It would be nice to have a consistent thumbs up/down button, and not tie CSAT to specific flows.
It would also be nice for us to be able to A/B test certain flows, especially since different types of automation can change the way our agents and customers interact with the Freshly service. Being able to make changes swiftly on a flow level (as opposed to editing individual flows ourselves) would be really cool.
It would also be nice for us to be able to A/B test certain flows, especially since different types of automation can change the way our agents and customers interact with the Freshly service. Being able to make changes swiftly on a flow level (as opposed to editing individual flows ourselves) would be really cool.
What problems is the product solving and how is that benefiting you?
Self-service for customers - Providing info via FAQs, ability to sign up for various services, as well as some automated API functions for managing their weekly Freshly orders.
Recommendations to others considering the product:
I would look at testing out various chatbots - Ensuring that Ada matches what your company goals are (are you looking for an FAQ bot, one with NLU, etc.)
Intuitive and Simple to Work With
What do you like best about the product?
I enjoy how I can create flows easily without having a technical background.
What do you dislike about the product?
I wish there was a function to schedule a message not on a recurring basis.
What problems is the product solving and how is that benefiting you?
Ada has helped our business reduce call centre traffic and streamlined support cases, resulting in a better customer experience.
Recommendations to others considering the product:
Highly recommend for any organization looking to incorporate automation into their operations.
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