Ada - AI Agent
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Ada is great!
What do you like best about the product?
- The customer success management is really good. We have follow up meetings every months and we always great insights and improvement tips.
- The tool is very easy to implement and to use on the admin side.
- It's also very easy to use on the final user side.
- The answers are multilingual and there's automated translation, which is really great.
- We get useful insights on the admin side and it's very easy to improve the bot's comprehension and answers
- The tool is very easy to implement and to use on the admin side.
- It's also very easy to use on the final user side.
- The answers are multilingual and there's automated translation, which is really great.
- We get useful insights on the admin side and it's very easy to improve the bot's comprehension and answers
What do you dislike about the product?
We've had a really positive use of Ada so far. They're nothing we can complain about.
What problems is the product solving and how is that benefiting you?
We had a very busy support team, mainly because of direct chat. They couldn't spend time on other valuable tasks.
Now we have a great retention rate and they have much more time for those other tasks.
Now we have a great retention rate and they have much more time for those other tasks.
Recommendations to others considering the product:
It's a great tool with great customer success management.
If you have a lot of incoming support requests from your users, the chatbat is an excellent product that will help you save time and make your users happy.
If you have a lot of incoming support requests from your users, the chatbat is an excellent product that will help you save time and make your users happy.
Great communication and easy to work with!
What do you like best about the product?
They are very helpful. They always answer us in a timely manner. They are also very forthcoming whenever we have some challenges or concerns.
What do you dislike about the product?
There are some reporting that is not yet available in their dashboard that is very essential for us to understand our data. We also need help in some integrations like FB Messenger.
What problems is the product solving and how is that benefiting you?
For a company like us who just started with bots, Ada was able to help us provide that great experience - for our customers and our team members. It is very easy to understand and use, for anything else, Ada's team is always there. Kudos to them!
Recommendations to others considering the product:
Ada is good in providing recommendations, but you need to be specific to be successful. Having touchpoint meetings with brainstorming of ideas helped us with implementation and even now that we are live.
Ada: User Friendly, Nimble, Easy to Learn
What do you like best about the product?
The ease of use and learning with the interface, helpful and friendly support from the Ada side, willingness to work to support our specific needs, ease of training
What do you dislike about the product?
Cannot custom build some scenarios for individual use-case, some difficulty managing/understanding analytics
What problems is the product solving and how is that benefiting you?
-Streamlined our customer service
-Enabled customers to be more self-sufficient
-Saved real agent hours to use on more high-level/escalated cases
-Enabled customers to be more self-sufficient
-Saved real agent hours to use on more high-level/escalated cases
Recommendations to others considering the product:
Ada is incredibly easy to learn to use and train, and if you are willing to put in the work to build it out, you can achieve great results!
Excellent for supporting an existing CX department and enabling customers to be more self-sufficient, and reduce agent hours needed.
Excellent for supporting an existing CX department and enabling customers to be more self-sufficient, and reduce agent hours needed.
ADA has been an amazing service that has alleviated a majority of the worklad!
What do you like best about the product?
It simplifies the workload of our technical support team and alleviates a lot of customers from the trouble of having to reach out to our team with their information requests.
The most helpful thing about ADA is how quickly it responds to our customers and that our customers sometimes even think they are talking to a real person. It provides excellent customer service experience for anyone looking to have easy questions solved.
Another upside to ADA is how easy the interface is to input questions and answers. We had tried multiple other services, but found ADA to be the easiest and most user friendly interface for both the company and our customers. ADA is a fantastic service and would purchase again and recommend to anyone.
The most helpful thing about ADA is how quickly it responds to our customers and that our customers sometimes even think they are talking to a real person. It provides excellent customer service experience for anyone looking to have easy questions solved.
Another upside to ADA is how easy the interface is to input questions and answers. We had tried multiple other services, but found ADA to be the easiest and most user friendly interface for both the company and our customers. ADA is a fantastic service and would purchase again and recommend to anyone.
What do you dislike about the product?
Ada is a great service, but unfortunately we do run into some issues.
The least helpful thing about Ada is when it incorrectly recognizes the issue that the users are reaching out about. We have noticed that sometimes, our customers get extremely frustrated with how the ADA bot communicates/answers some of their questions that are either typed incorrectly/misspelled/or just improperly worded.
A downside to ADA would also be how sometimes it does not update our inputted information quick enough to match our product releases. Other than that the service has been tremendous and we would recommend it to anyone who needs an ADA service.
The least helpful thing about Ada is when it incorrectly recognizes the issue that the users are reaching out about. We have noticed that sometimes, our customers get extremely frustrated with how the ADA bot communicates/answers some of their questions that are either typed incorrectly/misspelled/or just improperly worded.
A downside to ADA would also be how sometimes it does not update our inputted information quick enough to match our product releases. Other than that the service has been tremendous and we would recommend it to anyone who needs an ADA service.
What problems is the product solving and how is that benefiting you?
As a growing company and being acquired by an even bigger company, we have noticed an influx of customers. We are also releasing two big new application updates which are going to increase the amount of new users we must attend to.
Using ADA will help alleviate a majority of this workload because we can input generic questions/answers that would resolve the basic issues that we can expect our new and existing customers to experience.
Through the implementation of ADA, I can give monthly statistics, ADA has managed and saved us over 2,000 tickets from being created every month. This alleviates alot of the work for our department and allows us to focus on bigger / more difficult issues that customers inquire about.
Using ADA will help alleviate a majority of this workload because we can input generic questions/answers that would resolve the basic issues that we can expect our new and existing customers to experience.
Through the implementation of ADA, I can give monthly statistics, ADA has managed and saved us over 2,000 tickets from being created every month. This alleviates alot of the work for our department and allows us to focus on bigger / more difficult issues that customers inquire about.
Recommendations to others considering the product:
ADA is a great service for any company that is growing quick and needs to handle an influx of new users, it is extremely user friendly and easy to implement
Absolutely amazing
What do you like best about the product?
Ada has handled most interactions with our customers, saving so much time for the agents to take care of the issues that need the most attention. We pride Ada as if it were another human working with us. The more attention we put towards the backend, the more it helps our whole team of Technical Support agents.
What do you dislike about the product?
The only issue is having to do the tedious work to make Ada work effectively. However, this is needed in order for Ada to do its magic. We do spend a lot of time working on the answers and questions on the back end. This also has to be updated on a daily to weekly basis to reflect any new issues or features that we have within our products. When we are focused on Ada, it takes time away from the customers that need to be responded to, which is our main priority.
What problems is the product solving and how is that benefiting you?
We though the Technical Support team was the front line of a company. However, Ada is actually the frontline of TS. Ada handles the bulk of our requests before they ever reach an agent. This gives us time to get all the necessary information to assist a user and also gives us the time to handle the request with extreme quality. The greatest benefit of Ada is the fact that we are able to create our chatbot exactly how we need it to work. It is so customizable and easy to flow through. Also, one of the greatest benefits is the fact that our customers are able to get support at any time. Even when agents are unavailable, customers can still get support, which is the greatest problem that we are able to solve.
Recommendations to others considering the product:
If I had to give advice to others, I would say to not even waste time looking for another chatbot. Ada seriously helps so much!
Ada has made every day interaction with customers more efficient and less cumbersome.
What do you like best about the product?
Being able to train and customize the bot.
What do you dislike about the product?
Ada sometimes finds difficulties know what the customer says, and its speech pathing can easily be tripped up.
What problems is the product solving and how is that benefiting you?
Ada is used to provide knowledge into our products, and provides a first essential step for our users.
Recommendations to others considering the product:
Its a great product.
Ada is the best addition to our support suite!
What do you like best about the product?
The most helpful part, in my opinion, is the fact that Ada can be trained to interact with customers, which ensures accuracy with the solutions that are being given.
What do you dislike about the product?
I can't really think of any downsides at the moment. We've had a very hands-on relationship with Ada and they've been able to guide us in our experience and have made significant strides in new additions to the product.
What problems is the product solving and how is that benefiting you?
We've been able to identify many issues with our products which have enabled us to quickly release fixes and updates, allowing us to save customers from discontinuing our services.
Recommendations to others considering the product:
If you are looking for a chatbot assistant to serve your customer's needs while allowing your support staff to focus on higher priority interactions with your customers, look no further.
Easy navigation, edit but room for improvement :)
What do you like best about the product?
Ada is very straight forward when it comes to editing and adjusting articles. You don't need to have a background in tech/coding to figure out how it works - making it that much easier to adapt to your own site/platform
What do you dislike about the product?
I do wish that Ada's metrics would become more sophisticated and in-depth. Often times, I feel that the metrics are only showing the overall trend but not the core that's creating the trend.
What problems is the product solving and how is that benefiting you?
Reducing overall ticket volume but also making our customers more self-efficient!
Recommendations to others considering the product:
If you are looking for ways to reduce number of inquires for super easy and quick answers, ADA is a good option to consider.
Ada helps us support 90M users a month- faster!
What do you like best about the product?
One of the best thing that I like about Ada is how well their CX team operates. They're always available whenever we have any questions, very easy to contact and always on top of getting back to us. We have monthly meetings where they introduce new features, walk us through the roadmap and sometimes even invite us to beta test new features they're looking to implement. They're always on top of feedback which shows with how rapidly the product as grown and transformed, and if we have any questions they can always tell us if it's in the works of the roadmap, and if not they'll always make a note of it for the product team. They've even invited us to the office a few times, and taken us out to lunch! It's great to see how much they're listening!
What do you dislike about the product?
The bots training is very manual, and there is a lot of initial work that needs to be done to make sure that the bot is working with a high satisfaction rate. Once the work has been put in, the bot works very well and can pick up on answers, but especially with multi-lingual, the training can get clogged with multiple languages and distort the clarity if you're not on top of maintenance.
What problems is the product solving and how is that benefiting you?
The benefits would definitely be saving out Support agents time- we have a monthly user base in the tens of millions and so having a small team support millions of users on a monthly basis can be challenging. By taking the basic usability questions off our hands and help answer simple questions that would result in one-touch tickets, the team can work on larger projects to improve the overall experience.
Recommendations to others considering the product:
Ensuring that there is enough time carved out to implement and continued maintenance of the bot will definitely help with the success.
The future of customer service
What do you like best about the product?
Reduction in ticket submissions that do not need to be answered by an agent, there are a lot of enhanced features that can personalize and automate bot actions. This in turn impacts my team's ability to focus on more critical strategic goals.
What do you dislike about the product?
There are issues with understanding how best to measure success and track the impact of training the bot. There is so much data available but it the measuring tools aren't as specific in some places.
What problems is the product solving and how is that benefiting you?
Reducing ticket volumes and controlling information provided by users who need to speak with a live agent. Ada is a way to deflect and filter issues so that agents have better context for an inquiry or issue.
Recommendations to others considering the product:
Ensure you have completed some training on how to use the bot. Measuring success is different for all clients but make sure you create a good format for how your UX will appear for users.
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