Ada - AI Agent
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Simply incredible!
What do you like best about the product?
Easy to use and so much opportunity to learn!
What do you dislike about the product?
Nothing! Incredibly user friendly and easy to use without needing much technical knowledge
What problems is the product solving and how is that benefiting you?
Customer self-service!
Great product
What do you like best about the product?
The ADA software is easy to use and they have a great team supporting you when you are first starting out
What do you dislike about the product?
If they included video tutorials on how to create certain flows it would help a lot!
What problems is the product solving and how is that benefiting you?
It is containing a lot of our live chat volume!
Recommendations to others considering the product:
Great service, allows you to make full use of your employees with the added support of the bot
Easy drag and drop Chat bot setup
What do you like best about the product?
Non-technical bot setup, you can just use the existing function with just drag and drop to set up basic chatbot conversation.
What do you dislike about the product?
Hard to point out any feature that I don't particularly appreciate since the platform provided is easy to use. Even a non-technical person can quickly learn and manage the bot.
What problems is the product solving and how is that benefiting you?
We deliver automation process with ADA, and it helps in reducing the manual work for our agent.
Helpful platform
What do you like best about the product?
Ada helps contain a large quantity of our customer support teams tickets.
What do you dislike about the product?
I cannot think of anything that I dislike
What problems is the product solving and how is that benefiting you?
Our team is saving time on questions that the bot can easily address
Intuitive Design & Immediate Results
What do you like best about the product?
The backend is straightforward for bot managers and doesn't require any prior coding experience. The ADA customer support team has always been there when we have questions and will usually get our problems solved within one to two business days!
What do you dislike about the product?
I have no dislikes about the current state of ADA. There are minor bugs here and there that the team is aware of, but a hotfix is usually right around the corner!
What problems is the product solving and how is that benefiting you?
ADA is helping us solve a couple of problems, but the biggest one is that we now have the capacity for guided shopping! With proactive campaigns & our navigational flows, we can help guide shoppers to the collections or products they need and have received positive feedback about the experience.
Game changer
What do you like best about the product?
The fact that its really simple to get familiar with the plateform and set up
What do you dislike about the product?
Two major features are missing: Each language to get their own keywords and on mobile SDK trigger specific answer depending of the screen your at
What problems is the product solving and how is that benefiting you?
Be able to assist 24/7, most increase the user satisfaction, improve our product thanks to the reporting
Recommendations to others considering the product:
If you want to take your support team to the next level, don't wait! The possibilities of configurations once the APIs are connected is endless
One of the best chat bot I've used.
What do you like best about the product?
The documentation and support is pretty good for ADA. We faced a DOM-related issue, and the support team readily hopped on a call with me and helped me with the issue.
What do you dislike about the product?
There are few bugs that aren't resolved yet(nothing major).
What problems is the product solving and how is that benefiting you?
At any given point of time, whether the user is logged in or not, it guides the user to get the correct information or channel them to customer care.
Convenient and intuitive chatbot solution
What do you like best about the product?
Creating new answer titles, adding training questions and settings are pretty intuitive and convenient
What do you dislike about the product?
It is not as customizable/ flexible compared to other solutions
What problems is the product solving and how is that benefiting you?
Reduce the need for live agents
Happy to have this partnership
What do you like best about the product?
The quick and easy way to set up responses
What do you dislike about the product?
We were unable to copy API test.
it'd be nice if you have a app notifications, payment date calculation and general save and publish button.
it'd be nice if you have a app notifications, payment date calculation and general save and publish button.
What problems is the product solving and how is that benefiting you?
Cancellation account flow! Now our users can cancel their account on the app, so they don't call to us.
Recommendations to others considering the product:
I recommend an Ada as it is an easy platform to set up and manage.
Ada Chat Bot Takes Customer Support to the Next Level
What do you like best about the product?
Easily customizable to allowing us to update chat responses quickly to address new issues as they come up.
What do you dislike about the product?
Sometimes the Chat Bot defaults to messaging unrelated to the user ask.
What problems is the product solving and how is that benefiting you?
The bot is being utilized across multiple teams in the company to handle the basic questions that needlessly took so much bandwidth from more complex issues.
Recommendations to others considering the product:
If you need a Bot to help scale your support to the next level, you can't go wrong with Ada.
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