Ada - AI Agent
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A powerful marketing platform specialised for marketing/Advertisement.
What do you like best about the product?
By this tool you can handle all your marketing strategies all in one platform. Whatever you are dealing with other channels you can all deal it here. You have got chat bots here where you can discuss your problems easily and openly with and anybody who uses it can helps you find the solution for it.
What do you dislike about the product?
I don’t find anything problematic with the tool.
What problems is the product solving and how is that benefiting you?
This tool helps you in making your customers well busy and engaged with your awesome marketing strategies which you can handle all in one. This customer self service is great and very useful.
Recommendations to others considering the product:
A great tool with amazing setup and great functionality. Its marketing strategies are amazing that helps you get better and more productive for your customers and users. It is extremely good in use and very user-friendly. It also saves your time so it is all in all great.
Easy to use interface and reporting in a sophisticated multilingual chatbot
What do you like best about the product?
Ada speaks all the languages our customers speak! We have the option to use their autotranslation of our English text or put in our own translations. Building answers and training is so easy in their UI. They recently make huge improvements to their reporting system so we can pull data reports on usage, engagement, and satisfaction really easily. Ada integrates with our chat and ticket system Zendesk, providing a seamless experience for both agents and customers. Ada is also very interested in our feedback and constantly improving their system.
What do you dislike about the product?
Ada can only be trained in English right now, so making sure the correct Chinese answers come up can be very difficult.
What problems is the product solving and how is that benefiting you?
Ada allows us to put self-help resources in front of chat, allowing us to give customers quicker answers to easy questions 24/7.
Helpful and Easy to use
What do you like best about the product?
The platform is super easy to use. We love that we can update and change the bot whenever we are ready.
What do you dislike about the product?
Sometimes I find the bot is not as smart as we would hope. I think that it can improve it's learning without having to train every aspect of it.
What problems is the product solving and how is that benefiting you?
We are solving the problem of 24/7 support. We only have a 9-5 team and the bot helps us make sure we are answering questions when we are not on.
Recommendations to others considering the product:
Utilize their team in support for setting up the initial questions.
Ultimate Marketing implement
What do you like best about the product?
The upsides of using Ada are the tools it gives you to create and your activities.
What do you dislike about the product?
There are no downside to using ada. It is very useful!
What problems is the product solving and how is that benefiting you?
Ada has impacted my work by helping engage customers and clients.
Recommendations to others considering the product:
You cannot rely on implementing social network in this mobile device. I hope they add this feature in the future.
Great product, great team
What do you like best about the product?
Cutting edge capabilities, very customizable, both on the user side and on the enterprise side.
What do you dislike about the product?
Needs better analytics and need to have analytics to be able to incorporate with the rest of the ticketing system
What problems is the product solving and how is that benefiting you?
Incoming customer service inquiries were deflected at a rate of ~50%
Ada is easy to use, easy to customize - great value!
What do you like best about the product?
We have minimal technical resources available to us, so I love that the bot can be easily customized by our CX team and the people that are directly responsible for support. I also love that it can be rolled out in so many languages - it gives a global presence without too much effort.
What do you dislike about the product?
So far - no big complaints. I would like to understand the longer term product roadmap and what new features will be delivered in the next year or two.
What problems is the product solving and how is that benefiting you?
We get a LOT of questions through email, and it's hard for us to keep up with the demand. We introduced live chat, but that didn't really diminish the burden and wait times are making customers frustrated. With Ada - we can automate up front and empower our customers and prospects to get their questions answered when they want, where they want, and at all times.
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