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A positive choice that has enabled our SOC
What do you like best about the product?
Torq's platform is very friendly to the automation creator which is rare in the security automation space. Additionally, our implementation team has been the most responsive support team we have ever worked with. The library of pre-built integrations has sped up our timelines and the flexible custom options have allowed us to innovate beyond pre-packaged solutions.
What do you dislike about the product?
Very little downside so far. Documentation could be enhanced but I understand they are already working towards this.
What problems is the product solving and how is that benefiting you?
Torq has allowed our SOC to completely replace several technologies used to deliver our services to our customers.
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HYPER AUTOMATION
What do you like best about the product?
Torq is an awesome platform for security automation and the people are a pleasure to work with
What do you dislike about the product?
They don't post enough Trevor content on LinkedIn
What problems is the product solving and how is that benefiting you?
Automating repetitive tasks that nobody wants to do and saving us a lot of time
Overall extremely positive experience
What do you like best about the product?
It's easy to set up workflows, integrations, and manage everything. Customer support is very responsive and helpful and I'm always able to contact our dedicated team if anything is urgent and needs attention immediately.
What do you dislike about the product?
I would like a better way to group similar cases together rather than having to link them all together using link cases, as this is not transitive. If I link case A and case B then link case B and case C, case A and C are not associated directly. I would like to have a way of either creating an "incident" that contains multiple cases, or create a "web link" of sorts where anything within this web link is associated with everything else in the web.
What problems is the product solving and how is that benefiting you?
It allows us to aggregate all of our clients and all of their tools into a single pane of glass and run automations based on normalized data that we've configured from each tool.
Very happy with Torq so far!
What do you like best about the product?
- Very easy to use if you're familiar with other SOAR platforms
- Accelerated steps
- Ability to create custom steps
- 'Switch to HTTP' feature
- Ability to test the execution of each individual step
- Link to API docs in the step configuration
- Our Torq account team is exceptional
- Accelerated steps
- Ability to create custom steps
- 'Switch to HTTP' feature
- Ability to test the execution of each individual step
- Link to API docs in the step configuration
- Our Torq account team is exceptional
What do you dislike about the product?
- Lack of out of the box content
- It would be nice to have the ability to set a filter when viewing the execution logs for an individual step
- It would be nice to have the ability to set a filter when viewing the execution logs for an individual step
What problems is the product solving and how is that benefiting you?
The need to automate tasks involved ingesting and triaging security alerts.
Torq - the bleeding edge replacing your SOAR.
What do you like best about the product?
Willingness to help in the good times and the bad. If something isn't working, the team will find a way to acheive the desired outcome.
What do you dislike about the product?
Hiccups due to living on GCP, but those hiccups are now a thing of the past. All is well!!!
What problems is the product solving and how is that benefiting you?
Reducing manual efforts, tremedously helping with automation.
Our hyper automation journey
What do you like best about the product?
Torq streamlined and automated security workflow enhancing efficiency and reducing response times by eliminating manual tasks and intergrating seemlessly with existing systems.
What do you dislike about the product?
Torq hyper-automation cybersecurity tool designed to streamline security operatoins. A limitation is the potential complexity of setupand intergration in enviroments iwht highly customized legacy systems.
What problems is the product solving and how is that benefiting you?
Torq has automated response workflows, ensuring faster more accurate handling of threats. Automating repetivite tasks and freeing up resources for strategic activties. Automates access reviews, privilege assighments, and revocations. Strengthens compliance.
Torq is scaling for the future
What do you like best about the product?
From the beginning, with the simple and easy-to-use interface, top-notch support, and leading-edge automation features I believe that it is Torq's company culture overall that shines. Whether it is building a workflow, troubleshooting an issue, or getting their perspective on your automation strategy it is the best feeling when you know the Torq team is right there with you. Working with Torq via a case or Slack, it feels like they are an extension of your team.
What do you dislike about the product?
I believe the price we pay for Torq is reasonable but if there were an option to reduce the cost or have a more diverse plan that would help when deciding how to scale up/down based on market trends.
Maybe a new pricing tier for more experienced or seasoned customers.
In the end, is it not a goal to become self-sufficient?
Maybe a new pricing tier for more experienced or seasoned customers.
In the end, is it not a goal to become self-sufficient?
What problems is the product solving and how is that benefiting you?
Torq removes a lot of our day-to-day small tasks that come in to our queue in high volume. Additionally, with automation in mind, it is easy to go and test something you feel might save you, your team, or the company time.
Torq has enabled us to provide more value while reducing metrics.
What do you like best about the product?
As a SOC analyst, Torq has been a game-changer for us. The AI Workflow Builder simplifies setting up workflows by describing what you want rather than starting with templates. Similarly with data transformation you are able to describe the output you want and you're provided with the equivalent JQ commands.
Overall, Torq's AI tools have made our work more efficient and let us focus on the important stuff.
Overall, Torq's AI tools have made our work more efficient and let us focus on the important stuff.
What do you dislike about the product?
I can't say there is much I've found to dislike. The team is responsive and helpful and are constantly making improvements.
What problems is the product solving and how is that benefiting you?
Enrichment of alerts, automation of workflows, reducing budget and allowing analyts to focus on what matters.
Torq's
What do you like best about the product?
Torq's AI capabilities provide large time saving opportunities in development and when utilized in production. Recently their addition of the transform AI tool has been a huge help, so I no longer have to crawl the JQ documentation to deal with transforming JSON data. I can simply write a plain text prompt and have Torq figure out the rest. I also frequently utilize the AI prompter as a starting point for new workflows in torq. They allow you to prompt their generative AI with the basic outline of a workflow and for basic workflows it can complete it itself or more complex ones it can build the template for you.
In production I have seen their new Socrates AI analyst autonomously execute playbooks, write summaries, and escalate cases.
In production I have seen their new Socrates AI analyst autonomously execute playbooks, write summaries, and escalate cases.
What do you dislike about the product?
My main pain point with torq has been the lack of a git-like version control system. Which can become problematic when publish sends workflows straight into production. The Torq team has helped us development a work around where workflows require approval to be published, but there is no easy way to follow any gitflow convention such as having feature branches and a main branch.
What problems is the product solving and how is that benefiting you?
Torq has helped us consolidate all of our security tools into one place and removed the amount of windows an analyst has to click through to work a singular alert.
Cloud Security Automation at its finest
What do you like best about the product?
Torq is an amazing platform that integrates with everything that we use. We can automate processes across all spaces in our environment from the cloud to app sec. We are very pleased with everything that we have done when it comes to the platform so far. The customer support part has been great as well. There is always someone to help with a workflow at any given time.
What do you dislike about the product?
There isnt a dislike about torq yet. We are happy with the platform.
What problems is the product solving and how is that benefiting you?
Everything that we do in cloud security we are going to try and it helps out in all spaces.
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