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External reviews

98 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Juan C.

"Splendiferous with limitless integration".

  • January 03, 2024
  • Review provided by G2

What do you like best about the product?
Wonderful with seamless integrations.
Explicable with it's customer service.
Marvelous with building powerful workflows.
What do you dislike about the product?
Explicable with seamless integration.
Intuitive dashboard.
What problems is the product solving and how is that benefiting you?
Wondrous with seamless intergration.
Explicable with customer support.
Elegance and superb with building powerful workflows.
Intuitive dashboard.


    Somil K.

Improve your organization's cybersecurity tools and services.

  • January 03, 2024
  • Review verified by G2

What do you like best about the product?
Outstanding software in the area of cybersecurity, with very complete workflow automation capabilities, easy to install and use, you can handle the entire security issue in a safe and effective way. It also provides excellent options for email security, the responses to incidents are fast and always provide good solutions. The responses are automatic, you only have to make configurations and that's it, the possibility of integrating chatbots with instant messaging applications, I want to highlight Slack.
What do you dislike about the product?
Very little technical information about the product, few training options, and a support team lacking in ideas to provide solutions to problems that arise within the platform. Excessive costs compared to other similar cybersecurity services. Other issues focused on software configuration from first download to initial implementation.
What problems is the product solving and how is that benefiting you?
It is very useful for the detection of anomalies within networks, it has proven to be reliable in automating all workflows that we cover within the organization, it is a program that also allows auditing and account management specifically talking about the security of the same. Quick responses to all threats that arise, it also allows us to orchestrate the entire cloud security system that we implement in our systems.


    Flavio V.

This platform is used by users and administrators daily, and everyone loves it!

  • January 02, 2024
  • Review provided by G2

What do you like best about the product?
I like it because it helps us provide a means for our global user base to submit phishing messages to our security team for review. It's great that you learm from the emails that are reported so you become more efficient as you go time.
What do you dislike about the product?
It's easy to set up and use, and Torq is there if you need help. And it would be nice to have more customizable, data-rich reports, but that pales in comparison to the benefits of Torq.
What problems is the product solving and how is that benefiting you?
Torq allows us to quickly target and eliminate any possible threats on all users of our system with very little work on the part of our support team. The platform also allows us to attach the original message to an acknowledgment email for clean shipments.


    Gyarshilal K.

fantastic security automation at warp speed

  • January 02, 2024
  • Review provided by G2

What do you like best about the product?
Torq is beast! 🤯 It cuts security busywork like a lightsaber, slashing response times and boosting our teams mojo.

> Customer support is unbelievable 💪

> Powerful security and automation

> Easy to use and user interface is too good 👍

> Ease of implementing
What do you dislike about the product?
ROI like whoa, but prepare for a some features learning curve and a hefty price tag. but its good for me
What problems is the product solving and how is that benefiting you?
Torq tackles head-on the biggest challenge in modern security for my company. Automating complex process at scale. Think of it as a Ferrari for your security ops - powerful, but not for everyone. Still, if you're serious about kicking security butt, torq is worth the ride.


    Gervacio M.

Visibility to analyze and act faster to mitigate potential cybersecurity attacks

  • December 17, 2023
  • Review provided by G2

What do you like best about the product?
The system is highly scalable and flexible. and I like that it's easy to create a database like a criminal database that makes it easy to access all the information. This software has been of great help to our company, it has additional tools that allow us to create advanced analyses.
What do you dislike about the product?
I haven't had any major issues with this system; However, learning this software curve can take some time.
What problems is the product solving and how is that benefiting you?
The user interface is well designed and easy to use. This software has allowed incidents to be reported to create a database of repeat offenders and related information. The system has helped achieve rapid incident resolution, case management investigations, and more.


    Verena H.

I like how customizable the tool is and how easy it is to adjust it to your liking.

  • December 11, 2023
  • Review provided by G2

What do you like best about the product?
Torq gives us a comprehensive view of our entire toolset. We also use it to automate repetitive tasks. I also like that we can quickly respond to security alerts through automation. Torq support is always fast.
What do you dislike about the product?
I think it has a slight learning curve. and the overall appearance tends to appear boxy and rigid.
What problems is the product solving and how is that benefiting you?
Torq is solving the problem of repetitive tasks and actions. I like it and being able to integrate it easily with all the integrations with the pre-built plugins. I can navigate very easily and at the same time do my work efficiently. I can also use filters effectively to reduce the number of results when trying to narrow down to one case.


    Mohammad I.

Our Overall Outstanding Experience with Torq

  • December 07, 2023
  • Review provided by G2

What do you like best about the product?
Torq excels in discovering, linking and automating a wide array of business and IT tasks. Its smooth integration with various suytems make it's setup straightforward and it effortlessly adapts to any environment. The process of creating new work flows is quick and uncomplicated. Moreover, Torq can manage substantial volumes of data.
What do you dislike about the product?
While there is nothing as if to dislike about the product, but users may encounter a learning curve when getting acquainted with this product.
What problems is the product solving and how is that benefiting you?
The product smoothly integrates with a variety of third-party applications, enhancing our security operations. This capability results in swift detection and response to security incidents.


    Maha M.

Elevating our Institute's Efficiency with Torq!

  • December 06, 2023
  • Review provided by G2

What do you like best about the product?
I really like the user-interface of Torq which provides user to access most of features at one click. Torq's smooth onboarding process and robust project management tools have enhanced our teams collaboration. Also, Torq offers a great customer support, dealing with every query of user.
What do you dislike about the product?
Companies with specific requiremnets might discover that Torq doesn't have all features they need, or those features might not work very efficiently.
What problems is the product solving and how is that benefiting you?
Torq help us to provide a centralized hub for storing, organizing and accessing knowledge, making it easier for users to find the information they need.


    Michael P.

What's not to like?

  • November 28, 2023
  • Review verified by G2

What do you like best about the product?
There are so many things to like, it's hard to figure out which one is the "Best". The UI is easy to navigate with many options for getting as granular as you want within your workflow. For options that aren't available, integrated steps allow you to drop into Bash, Python, etc and perform actions directly on your variables. The Support Team has been amazingly responsive to requests for help, recommendations on more effective ways to conduct an action, and even short-suspense creation of new capabilities for major tasks I was trying to accomplish. After researching and testing several different SOAR platforms, Torq quickly became the obvious answer for our organization. We have already saved thousands of man hours on repeatable tasks, and I've barely scratched the surface. I'm looking forward to all of the amazing automations I will be able to continue doing with the platform.
What do you dislike about the product?
The Torq development team seems to be in my head. This is worrisome. Every time I think of a capability I'd like to see in the platform, they publish that solution in the next feature release. It would be great if they would wait for me to reach out to them and request it, so I would have more time to spend working with their amazing team.
What problems is the product solving and how is that benefiting you?
We receive tens of thousands of alerts on our EDR, and Torq helps out by mitigating and resolving the "low hanging fruit" so our analysts can spend time focusing on the threats that are more serious. We also use the platform to "sync" data between external platforms by using webhooks to trigger when an event occurs. There are also scenarios when we have one platform that won't tie in easily to another platform, but Torq has all the answers, so we use it as a man in the middle to relay information through the vast number of built-in integrations that are so easily implemented.


    Sainath P.

Great automation solution for your organization

  • November 26, 2023
  • Review provided by G2

What do you like best about the product?
It provides you one of the best automation solution.

It's very easy to implement and install.

It enables you to work in hybrid environment, you can integrare it with cloud as well as on-premise applications easily.

Torq has great customer support team with excellent product knowledge which resolves your queries instantly.

It helps you to automate repetitive manual processes and increase efficiency.
What do you dislike about the product?
No difficulties we faced with Torq so far.
What problems is the product solving and how is that benefiting you?
It enabled us to automate security monitoring and incident response process.
It also helped us to automate repetitive manual processes and increase efficiency.