I am still working on the same technology with Jamf Pro, Jamf Protect, and Jamf Compliance. I can answer questions about my experience with Jamf Pro.
Jamf Pro
JamfExternal reviews
2,010 reviews
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Has supported centralized management of all Apple devices while ensuring high security and compliance
What is our primary use case?
What is most valuable?
I am using the latest version of Jamf Pro.
Jamf Self Service is utilized because once the Mac is enrolled into Jamf Pro, Self Service will always be available. This is a basic feature that everyone uses. If a Mac is enrolled in any organization into Jamf Pro, Self Service will be the first thing available on the Mac. The main purpose of keeping Self Service on the Mac is it functions similarly to an App Store used on iPhone and Mac that Apple provides. Self Service allows users to download and install only approved and authorized software that the organization makes available.
Patch management is also a good tool. Apple has implemented this feature, but currently it is not working effectively. Scripts and packages can be customized based on the organization's needs and can be deployed from Jamf Pro. While the inbuilt feature of Jamf Pro is not feasible currently, management can be handled through Bash script or Python script from Jamf Pro itself with some customization.
Inventory management is effective in Jamf Pro. I can manage inventory and create reports showing how many machines are managed and which operating system versions they are running. I can categorize machines by type, such as Intel machines, M1 machines, or M4 machines. The inventory management capabilities are excellent.
What needs improvement?
I have not encountered many areas for improvement, but there are feature requests submitted to Jamf Pro for reporting purposes that they are working on. Jamf Pro continues to increase its capabilities. One improvement I would recommend is integrating Jamf Setup Manager as an inbuilt feature. Currently, it is a separate tool that needs to be installed and integrated with Jamf Pro. Having zero-touch capability as an inbuilt feature would eliminate the need to work with scripts and configurations.
The pricing of Jamf Pro is relatively high. Jamf Pro does not have a fixed price for all organizations. Based on my experience, they offer discounts inconsistently. Due to the high pricing, many organizations are moving to InTune and Workspace ONE. There are many other tools in the market for Mac OS device management, such as ScaleFusion, Addigy, and Kandji. Small organizations are moving to these alternatives, and larger organizations with fewer security concerns are moving to InTune. Despite being expensive, I still rate Jamf Pro highly because of its security features and comprehensive management capabilities for Mac OS devices.
For how long have I used the solution?
I have been working with Jamf Pro for almost eight years.
How are customer service and support?
I would rate their technical support a seven out of ten. They sometimes provide delayed responses, and occasionally the executive who connects is not technical enough. In these cases, I need to escalate to our customer success manager, who then reaches out to senior technical associates. The senior technical folks then connect with us to resolve the issue.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I am going to continue using Jamf Pro while learning InTune due to market requirements. InTune's main advantage is its lower price point. Organizations receive InTune access at no additional cost with their Office 365 enterprise licenses. Since many organizations use Microsoft Office or Microsoft Office 365 for Outlook and MS Office, InTune becomes part of their bundle package with minimal support required. This is the primary reason some companies are transitioning to InTune.
How was the initial setup?
I deployed Jamf Pro myself in my previous company from scratch on an on-prem server, and in my current company, I performed the configurations on the cloud from scratch.
What other advice do I have?
Jamf Pro is used to manage all Apple devices, including Apple laptops, iPhones, iPads, and Apple TVs. All devices can be managed centrally from Jamf Pro for software updates, patching, and customizations. Restrictions on Mac devices, such as file sharing, Bluetooth blocking, or any feature customization can be managed from Jamf Pro as a Mobile Device Management tool.
Jamf Pro is useful for making Mac devices compliant with organizational security requirements. Organizations can block unwanted features that might lead to data breaches. For example, iPhone mirroring, which Apple recently included in Mac OS, along with internal features such as screen sharing, can be blocked. Jamf Pro's Compliance feature ensures Mac devices remain compliant and prevent data breaches.
On-premise deployment is more challenging to manage because it involves internal servers, configurations, and security requirements that must meet organizational needs. Cloud deployment is easier because the setup and servers are pre-configured by Jamf Pro. While I manage internal configurations and settings for Mac devices, on-premise setup requires managing server installation, configurations, repositories, company databases, connections, and ports.
I rate Jamf Pro 9 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Great people, great product
What do you like best about the product?
I really appreciate it when a company shares the same mindset and objectives as ours.
What do you dislike about the product?
There isn’t much to dislike overall, though I do find that managing RBAC controls through the IDP can occasionally be complicated.
What problems is the product solving and how is that benefiting you?
Management
The gold standard
What do you like best about the product?
Highkey customizable and intuitive for me and the team
What do you dislike about the product?
slow to catch up to current trends and community project features
What problems is the product solving and how is that benefiting you?
MDM
Jamf experience
What do you like best about the product?
The software provides a dependable way to manage both Macs and iPhones, making it easier to oversee and control these devices effectively.
What do you dislike about the product?
There are times when commands don't execute as expected.
What problems is the product solving and how is that benefiting you?
The app offers features for managing applications, handling security, and supports zero-touch enrollment. These capabilities make it easier to oversee devices and ensure they remain secure, while simplifying the setup process.
I’ve been working with jamf since 2018 and it’s been good.
What do you like best about the product?
The fact that it keeps me learning something new everyday. The amount ways I can managed Apple devices with Jamf.
What do you dislike about the product?
I’m not sure if I have any dislikes yet.
What problems is the product solving and how is that benefiting you?
Auto mounting SMB shares. I’ve been trying to get that to work since I started at my new job
Seamless Integration and Stellar Support with Jamf Pro
What do you like best about the product?
I appreciate the great support from the Jamf success team, which made the learning curve manageable through coordinated workshops. The system ensures device compliance and management, securing our environment without compromising usability. The integration with Okta and Jamf Trust works well overall, enhancing our workflow.
What do you dislike about the product?
I find the integration with Okta and Entra to be challenging and, while we had great support, there was a bit of a learning curve during the initial setup. Additionally, I need to tweak the Jamf Trust settings to sync faster with Okta to remove the tokens efficiently.
What problems is the product solving and how is that benefiting you?
I use Jamf Pro for device compliance and management, ensuring our environment is secure without compromising usability.
JNUC experience
What do you like best about the product?
How easy it is to manage devices, create policies and for security
What do you dislike about the product?
Doing macOs updates can be wonky, sometimes the updates do not hit the devices.
What problems is the product solving and how is that benefiting you?
The ability to scale in our org as our company is growing at fast rate
Jamf has helped me reach my full potential
What do you like best about the product?
The tool is so powerful that it can be easy or super complex, so it can help you achieve your goals.
What do you dislike about the product?
Sometimes the support, but I gotta say it has been getting so much better
What problems is the product solving and how is that benefiting you?
is managing my entire fleet and keeping it all consistent and compliant
My jamf experience
What do you like best about the product?
The ease of maintaining devices in the most efficient way possible
What do you dislike about the product?
Just the more UI options they seem limited
What problems is the product solving and how is that benefiting you?
We can mamange devices on the bacis of user requirements
I love JAMF
What do you like best about the product?
being a partner and products that work. You respect your partner’s.
What do you dislike about the product?
Price increases. On prem is disappearing.
What problems is the product solving and how is that benefiting you?
Endpoint security
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