Jamf Pro
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Jamf Pro: "The" Premier management solution for Apple devices
What do you like best about the product?
Jamf Pro enables the ability to manage thousands of devices with minimal employees and creates a platform unmatched in the segment. The control and tools you have allow tasks to be completed in a matter of seconds.
What do you dislike about the product?
Support could be better when calling or submitting a ticket, feature requests take forever to be implemented, this is more due to Apple.
What problems is the product solving and how is that benefiting you?
Jamf Pro has allowed management of 400 Macs and 5000 iPads with a small team of 4 people, allowing us to restrict software updates, push apps, block various tools, etc.
There are lots of reasons why they are the industry standard for Apple management
What do you like best about the product?
A company focused solely on managing apple products in both Enterprise and Educational markets. 0 Day support for all Apple releases, a thriving user community, and an outward dedication to making Apple just work at scale!
What do you dislike about the product?
There are always wants and feature requests. I'm not sure I dislike anything. perhaps more regular updates on the roadmap for old feature requests.
What problems is the product solving and how is that benefiting you?
The benefits are easier to list than the problems we solve with JAMF Pro. I am able to deploy and manage all Apple devices for our institution (~1k devices) throughout their entire lifecycle. Whatever our institution needs our devices to do, I can manage it through JAMF Pro. Deploy 400 Student computers in a day, no problem. Need a lockdown browser deployed for testing next week on BYOD devices; Piece of cake... and so on. Really, JAMF makes the seemingly crazy IT requests as simple as they can be.
Recommendations to others considering the product:
Look around, but the rest of the industry isn't focused on Apple the way JAMF is.
Jamf offers the most complete solution for most organizations. It is also the easiest to use.
What do you like best about the product?
The ability to easily spin up cloud instances, and migrate to cloud instances. I also like that it makes it easy for organizations to meet compliance and security goals.
What do you dislike about the product?
Patch Management functionality and use. The definitions should be more programatic to be automated with JSSImporter and AutoPkg. The functionality should be more like updates in Munki.
What problems is the product solving and how is that benefiting you?
I help to solve security, compliance, deployment, and convenience issues for Linde Group clients every day. This covers a wide range of topics. We also use it and love it internally.
Recommendations to others considering the product:
To consider the entire device management lifecycle, and see how many vendors do not measure up against the requirements of most organizations.
Feature rich and a great community
What do you like best about the product?
The community of jamf users is extremely helpful. There are so many customers that we found using other MDM vendors we were asking in the jamf forums for help or finding answers to our questions there. jamf has saved a ton of time provisioning devices and getting things setup. Other MDMs were missing features and had to patch the server in order to make stuff work.
What do you dislike about the product?
We are a cloud hosted environment and have found some timeouts when trying to do actions on large amounts of data. This is the main point of contention with us. The actions will usually be performed but we have to dig a little deeper to find that out.
What problems is the product solving and how is that benefiting you?
We are a 1:1 iPad district with roughly 14k iPads deployed. We are using jamf to deploy applications, sync with our SIS, manage user content, restrict users, register iPads. It has helped us streamline so many steps in our on boarding process, we went from a 60 page document to 12 using jamf and its help/features. The time save for our technicians is worth it alone.
Recommendations to others considering the product:
Check out all the features that jamf has and if it will work for your current data setup. Make sure if you are not a tech savvy department that you can get the help you need to troubleshoot problems.
AV and IT engineering for lab environments
What do you like best about the product?
JAMF Pro allows me to configure my endpoints for unified experience and deploy apps at scale quickly, as well as audit and track metrics.
What do you dislike about the product?
The composer app feels like it is getting long in the tooth as macOS changes....
What problems is the product solving and how is that benefiting you?
I am able to manage our complex lab environments as a single engineer. Having a paid product as opposed to open source tools makes things smoother and more predictable.
Recommendations to others considering the product:
It will pay for itself, both monetarily and in terms of your time/sanity
JAMF Pro is best for Apple Management
What do you like best about the product?
I like the fact that with Apple Business Manager and JAMF you can ship a computer directly to an end user and the computer can be set by them with all their apps, email, printers, and security policies with out touching IT's hands.
What do you dislike about the product?
I feel the pricing for SMB and Mid market customers could be a bit more aggressive compared to other offerings on the market.
What problems is the product solving and how is that benefiting you?
Saving time provisioning iPads and Macs for new users.
Simplified macOS and iOS Management
What do you like best about the product?
I was new to Mac management and I needed a tool to simplify the process. At the time, we basically were using a homebrew of custom scripts and using CloneZilla to image. That became impractical overtime and we needed an easier management solution. We did have an AirWatch instance on site, but it proved to be bad for managing Mac computers. Instead, we purchased Jamf and it has made learning and managing Macs a breeze. We also ended up moving most of our iOS devices off of AirWatch and into Jamf Pro.
What do you dislike about the product?
Some of the UI is clunky in dark mode. Some new products are a little expensive as additions
What problems is the product solving and how is that benefiting you?
We are solving the issue of poor to nonexistent Mac management. Also, we are learning to utilize iOS to its full potential with all the management features available to us.
Recommendations to others considering the product:
Be very mindful on what server OS you decide to install the on-prem server. Also, make sure to choose decently fast storage for the file distribution point.
Jamf management system
What do you like best about the product?
I'm a IT technology specialist for a school district, we use jamf to manage over 10,000 devices. Jamf has been really awesome and works pretty dang well.
What do you dislike about the product?
My only complaint so far is we've had the jamf server break a few times this year, caused by one device each other.
What problems is the product solving and how is that benefiting you?
They solve all of our level 1 and level 2 support problems. That this system works great for our environment.
Recommendations to others considering the product:
Jamf does everything you need to do to easily manage apple devices
JAMF Pro
What do you like best about the product?
I like how granular JAMF is compared to other MDM solutions and you can’t find a better community.
What do you dislike about the product?
It can be expensive and there’s a bit of a learning curve. JAMF nation is not the easiest to search with.
What problems is the product solving and how is that benefiting you?
I love that I can push apps, security settings, printers, and more. If a device is lost or stolen, I can easily disable and track it. I’ve reduced how much time I have to spend with each device considerably—it’s a game changer.
Recommendations to others considering the product:
With some training, it’s one of the best management tools for Apple products hands down.
Great Support and Team
What do you like best about the product?
Great granular control of devices. Ability to set policy and groups is very simple.
What do you dislike about the product?
Some settings are nested to the point that they are difficult to find or make sense of.
What problems is the product solving and how is that benefiting you?
Security settings, limitation of unsecure applications, and creating a unified experience.
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