We use the solution for internal compliance and inventory management.
Jamf Pro
JamfExternal reviews
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Hands down, Jamf Pro is the Ferrari of Apple MDM.
What do you like best about the product?
implementation of Jamf was a couple of days. We are now looking at Jamf Cloud. Once you have Jamf setup, devices are enrolled easialy. Customer Support is very helpful. The integration of devices is very easy with the MDM. We frequenctly use Jamf day to day. We are using all the features.
What do you dislike about the product?
I wish documentation would have screenshots. Makes a huge difference.
What problems is the product solving and how is that benefiting you?
Jamf Pro solved out device management issues. Many devices get roled out and we didnt know where they were. Now we know where they are and we can update them so there are no compromises.
Zero-touch deployment is the most valuable feature because many organizations have employees working from home
What is our primary use case?
How has it helped my organization?
Jamf Pro is highly compatible with Mac computers, iPads, and iPhones. It supports various IP configurations and is frequently used with tools like Jira and networks like the Apple Business Network.
What is most valuable?
Zero-touch deployment is the most valuable feature because many organizations have employees working from home. This feature allows devices to be configured and ready for use without needing physical handling by IT staff, making it important for remote work environments.
What needs improvement?
Jamf Pro provides inventory management capabilities. While it can gather inventory data for third-party applications, it cannot automatically deploy specific versions to every Mac or device in the inventory.
The solution could also add an Identity Manager feature.
For how long have I used the solution?
I have been using Jamf Pro as a reseller for three years, and we use V11.2 of the solution.
What do I think about the stability of the solution?
The Jamf Pro application has had issues with stability, but it is currently performing well. There are instances of server latency. The service kept on loading, and nothing happened on the website.
I rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
Over 20 users are using this solution. It is suitable for enterprise customers.
I rate the solution’s scalability an eight out of ten.
How are customer service and support?
Technical support is good, and they have technical knowledge, but they tend to be less responsive. There have been instances where they take up to two to four hours, or sometimes until the next day, to respond to critical issues.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is easy.
The deployment process for Jamf Pro involves several steps, from initial preparation to completion. First, it's crucial to assess the client's specific needs and advantages of the product. Finalizing terms and ensuring compliance with security standards may take a week or two. Once the client accepts the terms, license procurement usually takes a day or two.
After obtaining the license, the installation and training process begins. This includes configuring Jamf Pro according to the client's requirements and providing necessary training. Depending on the complexity of the setup and any additional requirements, such as software upgrades, this phase may take around a week or possibly longer.
Considering the various stages involved, the deployment process can take approximately a month or more to complete.
I rate the initial setup a nine out of ten, where one is difficult and ten is easy.
What's my experience with pricing, setup cost, and licensing?
The product pricing is expensive.
I rate the product’s pricing a ten out of ten, where one is cheap, and ten is expensive.
What other advice do I have?
Jamf Pro offers firewall encryption and Palo Alto integration. The most important feature is the ability for customers to update their applications without manually deploying updates across platforms. Jamf Pro includes App Installers, a feature that automatically updates and deploys applications. This automation is crucial for maintaining up-to-date software. Additionally, Zero-Touch Deployment is significant because it eliminates the need for manual integration, simplifying the setup process. Proactive customer support is also an essential feature.
Many customers rely on third-party applications for various tasks. For instance, they often use Microsoft Defender to protect against external threats. We deploy such applications using Jamf Pro through packages and configuration profiles to efficiently enforce compliance standards across all users remotely.
All documentation available from Jamf Pro is accessible for customers to learn from.
Jamf Pro supports Apple devices. If you intend to use Genesys or upload feature-rich applications, you should use Apple devices.
Unlike many other MDM solutions, it excels in communicating with the App Store. It uses robust communication protocols, including IP and server connections, and leverages Apple services for user management. This high level of connectivity ensures that most devices can communicate with the Jamf server, enhancing the overall user experience. For instance, it integrates with Active Directory, providing a solid solution for organizations leveraging this technology
Overall, I rate the solution an eight out of ten.
Great tool for Apple device management
What do you like best about the product?
Complexity and possibilities are great... A really big time saver...
What do you dislike about the product?
As a rookie, you will need some time to get used to the controls, but I think that there is no problem with the available manuals and support...
What problems is the product solving and how is that benefiting you?
Saves time when setting up new devices, great solution for monitoring, updates, etc
Jamf Pro - a well equipped tool to manage Apple devices.
What do you like best about the product?
It is very useful in managing Apple Products.
As compared to Intune or any other cloud tool, Jamf Pro is the best one to manage macOS, iOS and iPadOS.
There is no compatibility issue in between Jamf and Apple devices because this tool is meant specifically to manage Apple products.
Custom features and options can be pushed to the devices seamlessly.
Onboard and wipe out of the devices are quite easy and seamless as compared to Intune.
As compared to Intune or any other cloud tool, Jamf Pro is the best one to manage macOS, iOS and iPadOS.
There is no compatibility issue in between Jamf and Apple devices because this tool is meant specifically to manage Apple products.
Custom features and options can be pushed to the devices seamlessly.
Onboard and wipe out of the devices are quite easy and seamless as compared to Intune.
What do you dislike about the product?
This tool is only designed to manage Apple products hence, no other OS platform can be managed.
Therefore, for an organisation using only Apple devices will have cost benefit else to manage other OS platform like Windows or Linux, there will be an extra cost to buy anotherendpoint management tool.
Therefore, for an organisation using only Apple devices will have cost benefit else to manage other OS platform like Windows or Linux, there will be an extra cost to buy anotherendpoint management tool.
What problems is the product solving and how is that benefiting you?
It helps managing the devices seamlessly.
Simple and easy to use
What do you like best about the product?
Simple and easy to use and ir saves lot of time. Quite smooth features that helps in improving productivity
What do you dislike about the product?
Although it secures data and privacy. Still building trust is a huge factor in the tech world.
What problems is the product solving and how is that benefiting you?
Not found any problems yet. It is simple to use. Its just a little overwhelming for new users.
Apple Vision One
What do you like best about the product?
So let me tell you about this product, as you all know that this product is very useful for apple products like ipad, iphones, MAC and Apple TV. This product is MDM which helps user to get access to their devices on single management console. It also helps user to get device information, performance and capability including device performance and vulnerability associated with different devices. For user its very easy to use. Also you can integrate several endpoint security data collector along with this Jamf Pro. Inshort it's very easy to implement in any place.
What do you dislike about the product?
Honestly i dont dislike anythink about Jamf Pro as it helps lot of user to get visibility of their devices on single console. Without Jamf Pro it's hard to determine system performance and device information in complex environment which consists several devices.
What problems is the product solving and how is that benefiting you?
Jamf Pro is solving many organisation's problem including clients/users not able to view their device performance , not able to detect whether their devices are healthy or not. Also you can easily deploy any sort of application or any rules along with policy at a time without doing any sort of misconfiguration. This product benefitting user in many ways like sorting the issue related to device misconfiguration and many more vulnerabilities.
Recommendations about Jamf Pro
What do you like best about the product?
Jamf Pro is basically an industry-leading solution that delivers the best and most secure end user experience for Mac, iPad, iPhone and all other apple devices. It can manage all of our Apple devices and secure them to stay protected against security threats and viruses and prevent from external security threads as well.
What do you dislike about the product?
For now there is no negetivity in Jamf Pro as it's working principle based on security. but yeah one thing one the upcoming days msny new viruses and threads are gonna come so in that case Jamf Pro must be powerful and efficient so that it can protect all the Apple devices.
What problems is the product solving and how is that benefiting you?
Here the whole thing depends on security and thredas and there comes Jamf Pro where it provides all the security to all the Apple devices and help us to use our apple devices very efficiently and with no virus. It also solvibg many use cases where it providing support by it's capability to manage productivity applications such as Office 365 suite apps, VPN, Google Chrome and other business apps in real time.
Good UI experience
What do you like best about the product?
The UI is good and user friendly. Have worked in both Intune and Workspace One. Jamf is good and specially for the MacOS functionalities
What do you dislike about the product?
Windows OS not as much competitive like Intune
What problems is the product solving and how is that benefiting you?
Mac Os updates
Enhances our device management capabilities and provides a powerful and user-friendly solution for our organization
What is our primary use case?
I use Jamf Pro primarily for managing Apple devices in our organization, focusing on both shared and one-to-one iPads in classrooms. We utilize it to deploy apps and handle updates, although we faced challenges due to the previous technician's Band-Aid approach, resulting in a majority of iPads running outdated iOS versions.
What is most valuable?
The most valuable features of Jamf Pro for me are the device locator, which helps find missing iPads, and the ability to remotely manage and disable devices. This has been crucial when dealing with misplaced iPads or addressing security concerns. Additionally, the app library is a powerful tool, and we are exploring ways to make it more accessible for teachers to select curated apps. The classroom feature stands out, allowing us to push content to iPads and monitor student activities.
What needs improvement?
There is room for improvement with Jamf Pro, especially regarding updates. After a recent update, all app icons disappeared on iPads, requiring a manual refresh for each device. This affected system apps like Safari and Mail. This isn't the first time such issues occurred and it raised concerns about the update process and communication.
For how long have I used the solution?
I have been working with Jamf Pro for almost nine years.
What do I think about the stability of the solution?
I have not had any issues with Jamf Pro's stability.
What do I think about the scalability of the solution?
Jamf Pro is currently managing approximately 1,400 devices for us.
How was the initial setup?
The installation process for iOS updates with Jamf Pro can be challenging. Upgrading from version 12 to 13, 13 to 14, and so on must be done in one go, taking hours and requiring a teacher's oversight to prevent issues. Pushing large updates increases the chance of errors, and iPads need to be at least 50% charged. Breaking updates into smaller chunks would be more practical for our over 800 iPads. Additionally, updating individual devices rather than the whole organization would offer more flexibility.
What other advice do I have?
Jamf's reporting and inventory management features have been crucial in compliance and auditing processes. Particularly, for our school's replacement plan mandated by the law, the ability to easily identify and document every iPad and iPhone in our inventory was crucial. Jamf made the process seamless by allowing us to extract the necessary data, customize it in Excel, and present a comprehensive snapshot for each school.
For new Jamf users, my advice is to prioritize training, breaking it down into manageable chunks to absorb information effectively. Before purchasing, focus on initial installation, app management, and system configurations. Recognize the importance of proactive technicians to ensure a smooth implementation. Be aware that even free apps may require purchasing within Jamf. Understanding options like one-to-one, shared devices, and Jamf Classroom is crucial. Sales pitches are valuable for tech departments, but communication with end-users (teachers and students) is equally important. Overall, I would rate Jamf Pro as a nine out of ten.
Powerful
What do you like best about the product?
It offers extremely high levels of granular control
What do you dislike about the product?
There is a steep learning curve and sometimes requires more advanced skills to leverage the full capabilities
What problems is the product solving and how is that benefiting you?
Allowing us to manage devices across the globe
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